946680 - Failure to send MT SMS in Magyar language (Hanger)

Status: RESOLVED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect, P2)

Description

[karina.filipe]

Attachment: Screenshot

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0 (Beta/Release)
Build ID: 20131112160018

Steps to reproduce:

1. Set the device language to Magyar
2. Start Market Place without being logged to any account
3. Search for a paid application
4. Click to purchase the application
5. Enter an e-mail account
6. Enter and confirm password
7. Create and confirm PIN
8. When required to fill the phone line, enter correct phone line information and confirm
9. Notice that an error message will be displayed


Actual results:

A message states "There was a problem. Try again later" is displayed in Magyar language.


Expected results:

The SMS containing the PIN should be sent to the user phone line.

Comment 1

[karina.filipe]

Attachment: Log file

Comment 2

[karina.filipe]

Region code: Hanger
Device: Unagi
Connection: Wi-Fi
Phone number/MSISDN: [phone] 
Carrier: Telenor
Test App used: All

Comment 3

[rafael.medola]

Attachment: rafael-magyar-mt auth error.log

Comment 4

[rafael.medola]

Attachment: try again button.jpg

Comment 5

[rafael.medola]

Attachment: there is a problem.jpg

Comment 6

[rafael.medola]

I started the device in Magyar over Wi-Fi, did all the purchase process (including a new MP user).
The observed behavior:

1- Open the MP and create a new user;

2- Search for pricetier;

3- Buy any app;

4- The MSISDN is requested;

5- Right after inserted the MSISDN, the MT auth seems trying to process the info;
6- Seconds later the error "Sorry there is a problem.Try it later" is displayed but there is a "Try again" button and the user has 2 chances of retrieving the the SMS after that there is no button to try again the SMS code and the user needs to skip the purchase.



Region code: Hanger
Device: Alcatel
Connection: Wi-Fi
Phone number/MSISDN: [phone]
Carrier: Telenor
Last 4 digits CC: 7929
Test App used: any

Comment 7

[Steve Ruston]

(In reply to karina.filipe from comment #0)
> Created attachment 8343031 [details]
> Screenshot
> 
> User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101
> Firefox/25.0 (Beta/Release)
> Build ID: 20131112160018
> 
> Steps to reproduce:
> 
> 1. Set the device language to Magyar
> 2. Start Market Place without being logged to any account
> 3. Search for a paid application
> 4. Click to purchase the application
> 5. Enter an e-mail account
> 6. Enter and confirm password
> 7. Create and confirm PIN
> 8. When required to fill the phone line, enter correct phone line
> information and confirm
> 9. Notice that an error message will be displayed
> 
> 
> Actual results:
> 
> A message states "There was a problem. Try again later" is displayed in
> Magyar language.
> 
> 
> Expected results:
> 
> The SMS containing the PIN should be sent to the user phone line.

Can you provide a screen shot of the sms? is this that the sms is not being delivered in the correct language or that the error is being displayed in the wrong language?

Comment 8

[karina.filipe]

The SMS is not received at all. We can't even check the language yet.

Comment 9

[Steve Ruston]

Bango, can we get an update on this? This is a launch blocker for us

Comment 10

[Steve Ruston]

Hi Karina,

Can you do a complete device reset, re-push the config then run the test and provide the number and exact time so Bango can trace through the SMS provider

Comment 11

[karina.filipe]

Hi Steve,

I did the device reset as you asked and also took a new log.
The time I did this test was: 10:12 am (GMT)

Device: Unagi
Connection: Wi-Fi
Phone number/MSISDN: [phone] 
Carrier: Telenor

Comment 12

[karina.filipe]

Attachment: ezboot-http-12182013.log

Comment 13

[Steve Ruston]

Can you check the logs on what language these are being sent in?

Comment 14

[Tom]

fixed on bango test and will be uploaded to LIVE on Thursday.