946808 - The user will notice that region will show up as Worldwide on MP Stage

Status: RESOLVED FIXED

(Marketplace Graveyard :: Consumer Pages, defect)

Description

[Vikas Nanda]

Attachment: Region.png

Region code:Crow, Plomassy and Hanger
Device:Unagi white
Connection:3g/wifi
Phone number/MSISDN:0175 6980737
Carrier:n/a
Last 4 digits CC:n/a
Test App used:n/a

steps to reproduce:

1. Start mp stage
2. Select settings

expected behavior:
The region should automatically be set based on the country the user is in.
observed behavior:
The region is displayed as worldwide.

Comment 1

[Matt Basta [:basta]]

You will need to submit logs for this issue for us to debug further:

https://github.com/mozilla/ashes#submitting-logs

> The region should automatically be set based on the country the user is in.

This depends on many things. If you do not have a recognized SIM card in the device, the region will be set by GeoIP. If GeoIP fails to detect a known region, you will be placed in the worldwide region.

Note also that geoip tends to be wrong if the user is near a cultural border. This issue is tracked in bug 941939.

Comment 2

[Christopher Van Wiemeersch [:cvan]]

Also, where do you live?

Comment 3

[Vikas Nanda]

Hi Matt & Cvan

Ashes log ID 6b994

Note that this has only just started occurring for us in all 3 countries we are testing in. I am using a Telekom de sim card. I am testing in Wiesbaden, Germany

Comment 4

[Vikas Nanda]

Also note that I am having to use the debug menu to manually select the region I am testing in.

Comment 5

[Matt Basta [:basta]]

Your logs show the following:

[mobilenetwork][detectMobileNetwork] navigator.mozMobileConnection unavailable

They also show that you're visiting the site with the URL `marketplace.allizom.org/?carrier=telefonica`.

This information means you are not visiting the Marketplace via the app. You will not be geolocated via SIM if you visit via the browser, since the browser has no access to the SIM card.

Additionally, we do not assign you a region based on your carrier (some carriers span multiple regions).

It's curious that you are not getting a region via geoip. I'll take a closer look at this in a minute.

Comment 6

[Matt Basta [:basta]]

https://github.com/mozilla/fireplace/commit/e2a4680e0b2abcd616ccdea53cf4584574da79ea

This should fix the issue. I'll ask cvan to push stage so this can be verified.

Comment 7

[Vikas Nanda]

The region is still showing up as worldwide in all the countries we are currently testing in.

Comment 8

[Matt Basta [:basta]]

Please submit logs.

https://github.com/mozilla/ashes#submitting-logs

Comment 9

[krupa raj[:krupa]]

basta, is there a chance that this issue is happening on stage since it is a hosted app? I remember hosted apps having issues with mnc/mcc detection. Although geoip should work.

Comment 10

[Matt Basta [:basta]]

Oh, yeah, that could be the case. If it's not wrapped in a packaged app like Yule Log there is no SIM card detection whatsoever.

I'm more concerned with the lack of geoip, though, which wouldn't be affected by being in a hosted app. The logs should show what's up with that.

Comment 11

[Vikas Nanda]

Matt, Ashes log is 68207

Comment 12

[Matt Basta [:basta]]

The logs show that there was no sim and the API did not provide a region from geoip. The behavior here is expected given the circumstances. 

I've filed an API bug to expose what's going on with geoip under the hood. Right now it's not clear if there is an error, you're being geolocated incorrectly, or if there's a bug that's preventing geoip from happening.

Comment 13

[Matt Basta [:basta]]

It looks like this was also fixed by

https://github.com/mozilla/fireplace/commit/27a905fc1674266151fca02c3763a22e45e15088