bugzilla1.community.scl3 is refusing ssh connections, and the console is also in accessible

RESOLVED FIXED

Status

Infrastructure & Operations
DCOps
RESOLVED FIXED
4 years ago
3 years ago

People

(Reporter: justdave, Unassigned)

Tracking

Details

This machine is in inventory at:

https://inventory.mozilla.org/en-US/systems/show/1729/

Trying to ssh into the public IP gets
ssh_exchange_identification: Connection closed by remote host

Out-of-band console is refusing connections on the web interface, and ssh to the out-of-band console connects, but just sits there and never provides a prompt nor prompts for a password.

Need the entire thing forcibly power-cycled most likely (like remove power and put it back, not just flipping the switch).
OS: Mac OS X → Linux
Hardware: x86 → x86_64

Comment 1

4 years ago
bad drive: port 0 device error during POST and I/O errors during boot up. This host is out of warranty but we might have some spare drives. if we replace the drive, will you be able to reimage the host?
We appear to have backups from November 30 which is plenty recent enough to be useful.  Let's go ahead and do the drive swap.
Swapped a 1tb drive, please open a separate bug to get the host reimaged.
please reopen if u need further assistance
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → FIXED
Blocks: 947549
Product: mozilla.org → Infrastructure & Operations
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