946948 - Plomassy: Cannot purchase with CC

Status: RESOLVED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect)

Description

[jessica.kauffmann]

Attachment: CannotpurchaseCC.zip

Region code: Plomassy
Device: Inari 
Connection: Wi-Fi
Phone number/MSISDN: (52) 5542361949
Language: English
Carrier: Movistar
Last 4 digits CC: 0595 Mastercard. 1691 Visa
Test App used: MarketPlace/ In-app.

Step to reproduce the failure:
1. Turn the cellphone on.
2. Go to "Settings".
3. Select "Cellular & Data".
4. Go to "Mobile Network".
5. Turn off "Data Connection".
6. Go to "Wi-Fi".
7. Turn on the service.
8. Go to MarketPlace.
9. Search for a pricetier from Pricetier5 to Pricetier15 (purchase only with CC).
10. Click the Pay button.


Observed behavior:
From step 10, the purchase cannot be completed. The following message appears:
Error " There was an internal error processing the payment. Try again or contact Mozilla if it persists."
UNSUPPORTED_PAY

Expected behavior:
The correct result it should be that the Pricetier could be bought with CC..

Extra comments:
The purchases with CB are possible and in the other Inari device the CC purchases are available with Visa and MasterCard.

Comment 1

[Andy McKay]

Your zip is empty. To help us determine who should deal with this, can you tell which screen you get the error on. There's isn't a Pay button in the flow, there is a Buy button after entering your credit card details. Is it that page?

Comment 2

[jessica.kauffmann]

Attachment: CannotpurchaseCC.zip

Comment 3

[jessica.kauffmann]

After pressing the Pay button, you enter the PIN and after that the following message appears:
Error " There was an internal error processing the payment. Try again or contact Mozilla if it persists."
UNSUPPORTED_PAY

Comment 4

[Andy McKay]

Your zip is the same size and I still seems to be empty.

Comment 5

[jessica.kauffmann]

I will upload each file separately.

Comment 6

[jessica.kauffmann]

Attachment: 2013-12-05-14-11-48.png

Comment 7

[jessica.kauffmann]

Attachment: 2013-12-05-16-17-08.png

Comment 8

[jessica.kauffmann]

Attachment: 2013-12-05-16-18-57.png

Comment 9

[jessica.kauffmann]

Attachment: 2013-12-05-16-19-38.png

Comment 10

[jessica.kauffmann]

Attachment: ezboot-http.log

Comment 11

[jessica.kauffmann]

Attachment: PurchaseCCblocked

Comment 12

[Andy McKay]

Thanks, this is an error from Bango:

https://github.com/mozilla/webpay/blob/master/webpay/bango/views.py#L132-L135

Comment 13

[Tom]

Too many declines caused a payment bar on credit card. This will work now.

Comment 14

[Victor Carciu]

(In reply to Tom from comment #13)
> Too many declines caused a payment bar on credit card. This will work now.

Tom, but they said that the credit card perfectly worked on the other device.

Comment 15

[jessica.kauffmann]

I test with a new line and I start receiving the same message. In the other device works correctly.

Region code: Plomassy
Device: Inari 
Connection: Wi-Fi
Phone number/MSISDN: (52) 5516266785
Language: English
Carrier: Movistar
Last 4 digits CC: 0595 Mastercard. 1691 Visa
Test App used: MarketPlace/ In-app.

Comment 16

[Steve Ruston]

(In reply to jessica.kauffmann from comment #15)
> I test with a new line and I start receiving the same message. In the other
> device works correctly.
> 
> Region code: Plomassy
> Device: Inari 
> Connection: Wi-Fi
> Phone number/MSISDN: (52) 5516266785
> Language: English
> Carrier: Movistar
> Last 4 digits CC: 0595 Mastercard. 1691 Visa
> Test App used: MarketPlace/ In-app.

I believe this is because the card is locked to another user (the device it works on) it is being unlocked. Please be mindful that this is a fraud check.