947582 - Keyboard not working in Firefox

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[chris anthony]

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; InfoPath.3; rv:11.0) like Gecko

Steps to reproduce:

Removed Firefox and reinstalled latest version


Actual results:

The keyboard is not functioning whilst using Firefox. Works ok in other browsers - IE11, Safari, Opera

Comment 1

[Andre Klapper]

Thanks for taking the time to report this!
Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles . 

Is this about any special hardware?

Comment 2

[chris anthony]

Completely stripped out Firefox, cleared cache, history etc. Restarted computer. Firefox now working as anticipated. Still not sure what the issue was. Will continuing to investigate and see if I can replicate the problem on another computer

Comment 3

[Mardeg]

Resolving this as WORKSFORME per comment 2. If there are new steps to reproduce that can be confirmed later, then this status can be changed then.