95025 - janus.com - recommends not using 6.x/moz

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English US, defect)

Description

[Blake Ross]

Please Note

When accessing our site with Netscape, version 6.0, you may have trouble logging
on to view your Janus portfolio as well as accessing other portions of the site.
For a better Web experience, we recommend using Netscape , version 4.76, or
Internet Explorer, version 5.0 or higher. You can download the Netscape browser
or Internet Explorer browser now.

Or, send us an e-mail with your name and mailing address, and we'll send you a
CD that includes both upgrades and downloading instructions. (This CD does not
include AOL.)

If you can't log on and need account or fund information right away, call Janus
XpressLine at 1-888-979-7737, 24-hours a day, 7 days a week. You may also call a
Janus Representative at 800-975-9932, Mon-Fri, 9am-6pm EST.

You can continue to janus.com without upgrading.

Comment 1

[Zach Lipton [:zach]]

We need to talk to them and see if it's just an issue where they need to 
"approve" us or if they have a real evangelism issue. bc: you should 
probably open up a bugscape bug for this too.

Zach

Comment 2

[Bob Clary [:bc] (inactive)]

-> Arun

Comment 3

[Zach Lipton [:zach]]

bank

Comment 4

[Bharat]

*** Bug 137347 has been marked as a duplicate of this bug. ***

Comment 5

[Jeremy M. Dolan]

phoneix too. I don't see any problems after clicking the "continue anyway" link.
Why not ask them what their specific problem was? It's been over a year, maybe
it's been fixed.

Comment 6

[Bob Clary [:bc] (inactive)]

Does anyone here have an account with these people? Do you have any problems
using their site in anyway? Can you contact them as a *customer* and ask what
the issue is?

Comment 7

[Bob Clary [:bc] (inactive)]

http://ww3.janus.com/Janus/Retail/StaticPage?jsp=Contact/ContactJanus.jsp

Comment 8

[Bob Clary [:bc] (inactive)]

using the menus gives:

Error: obj is not defined
Source File: http://ww3.janus.com/js/retail/menuScript.js
Line: 1126

Error: menu0child3obj is not defined
Source File: http://ww3.janus.com/js/retail/menuScript.js
Line: 1103

Error: e.target.id has no properties
Source File: http://ww3.janus.com/js/retail/menuScript.js
Line: 1261

Error: Containerobj is not defined
Source File: https://ww3.janus.com/js/Retail/menuScript.js
Line: 1196

Comment 9

[Bob Clary [:bc] (inactive)]

http://ww3.janus.com/js/retail/menuScript.js is a hacked version of dynapi1
http://ww3.janus.com/js/retail/globalStyles.js shows us nn4 css

Comment 10

[Bharat]

I had sent an email to Janus via their web site, and I got a reply back, the
body of which (without the names) is given below. Damn the unsophisticated masses ;)

<extracted_quote>
According to our web designers, over 98% of the traffic on janus.com is through
standard browsers such as Internet Explorer or Netscape Communicator. As a
result, the sight has been designed to work best with those types of browsers. 

I agree with you that the Mozilla browser is a much better browser than Internet
Explorer and Netscape Communicator; however, since it requires a higher degree
of sophistication to use, most people who use the internet will use the easier
browsers and our site will most likely continue to focus on supporting those
browsers.
</extracted_quote>

Comment 11

[Jeremy M. Dolan]

They mention "Netscape Communicator". I thought Gecko had long since overtaken
Netscape 4 in market share. And how does Netscape 7 or the latest Compuserve
"require a higher degree of sophistication to use" than Netscape 4?

Comment 12

[hugo van woerkom]

Same replay as I got when I wrote when I first filed the bug. There just is no
interest in a solution at all.

Comment 13

[Nick Bebout]

SPAM: New components

Comment 14

[Andrew Schultz]

> Does anyone here have an account with these people? Do you have any problems
> using their site in anyway?

The main problem with the site is that the menus are unusable since they close
whenever you try to move the mouse.  In IE, the menu hiding fires on a timer,
but they use separate JS for Mozilla, which does not use a timer.  Hacking a
timer in made the menus work.

There are various other problems in other parts of the site if you log in.  In a
couple places, the JS assumes that Mozilla handles document.all and IEish "event".

Comment 15

[chris hofmann]

report to [e-mail] today...    

go to http://ww4.janus.com/Janus/Retail/RetailHomepage and put the mouse over
the My Janus Account and then try moving down to select an item.  The drop down
disappears.   

looks like they still are not working on any fixes...

Comment 16

[Steve Wardell]

Can we try this approach by having them "support" Netscape 7.1 if they'd be more
supportive of "Netscape" vs "Mozilla"? The site seems to generally work fine
outside of the warning message and the dropdown menus.

Comment 17

[G Vincent]

Curiously, this doesn't work each time when I point my mouse cursor from the
menu header directly to the text content of the first submenu item. This works
better when I move the cursor to the background of this item ; the cursor is not
transformed into a hand, but I can now move into the submenu without too much
problem (the flicker effect does not work when I'm over a link) ; But by this
(strange ?) tip The menu remains quite usable (IMHO).

Comment 18

[Cyrille VIVION]

[bug248549notfixed]

Comment 19

[Andrew Schultz]

http://ww4.janus.com/Janus/Retail/RetailJumpPage

> When accessing janus.com with Netscape, version 6.x or higher, or Mozilla 
> internet browsers you may have trouble viewing certain portions of the site. 
> Please know that we are working to correct these issues. 

The menus and a couple other minor site features work, but not everything (I
couldn't download statements as PDFs).

Comment 20

[Andrew Schultz]

They've redesigned the site (with Flash, ugh!) and things seem to work now.  Are there any outstanding issues?

Comment 21

[Jesse Ruderman]

WFM based on comment 20.