[RFE] POP Authentication error message too technical



MailNews Core
Networking: POP
17 years ago
9 years ago


(Reporter: Marian, Unassigned)


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(1 attachment)



17 years ago
The error dialog after entering a wrong password reveals too much technical
information for the normal user. It says:

Title: "Alert"

Text: "The PASS command did not succeed. The mail server responded: [AUTH]
Password suppplied for "marian" is incorrect."

In order to guide the average iser better, (minus my spelling / grammar
mistakes) it should rather read:

Title: "Authentication Unsuccessfull"
text: "The password you have entered has not been accepted by the mail server.
Please enter the correct password for the account 'marian', also be aware that
passwords can be case sensitive."

Comment 1

17 years ago
I think it should have both.. like the old Win9x illegal operation errors.

Comment 2

17 years ago
Mozilla shows you the actual error message from the POP server ([AUTH] Password
suppplied for "marian" is incorrect.) The misspeling is on the server, not
Mozilla, side.

Generally I would vote for leaving this as it is. The explicite server error may
be very helpful for its administrator if you contact him/her. I would vote for
FIXED/INVALID but let us wait for the deciion of the module owner. BTW, it
should be rather "Networking - POP", not "Mail window front end". Changing
Component: Mail Window Front End → Networking - POP

Comment 3

17 years ago
The reporter was talking about spelling errors in the proposed dialog, not the 
server response.

Comment 4

17 years ago
That's correct, Aaron. I probably wasn't clear enough.

The bug report is related to possible usability issues through confronting users
with info about POP commands they have never heard about and don't even care about.

I would be fine with combining both usable information and POP error
information, as you suggested. Example:

Authentication Error

The password you have entered has not been accepted by the mail server.
Please enter the correct password for the account 'username', also be aware that
passwords can be case sensitive.

Details: The PASS command failed. The POP Server responded: [AUTH] Password
supplied for 'username' is incorrect."

Comment 5

17 years ago
Created attachment 48295 [details]
Current popauth message

Comment 6

17 years ago
It's better to offer the user a self explanatory description
of the problem and the response from the server below, just as Marian suggest below
Severity: trivial → enhancement
Ever confirmed: true
Keywords: ui
OS: Windows 98 → All
Hardware: PC → All
Summary: POP Authentication error message too technical → [RFE] POP Authentication error message too technical


17 years ago
Keywords: ui

Comment 7

17 years ago
reassigning to naving
Assignee: sspitzer → naving

Comment 8

17 years ago

1048     else if (NS_FAILED(rv) || !password)
1049     {
1050       return Error(POP3_PASSWORD_UNDEFINED);
1051     }

Whenever the mailserver returns an error on the PASS command, mozilla just 
returns the error message without any kind of error handling...

I guess it should be fixed together with error 91656 (which includes some kind 
of solution).
mass re-assign.
Assignee: naving → sspitzer
Product: MailNews → Core
sorry for the spam.  making bugzilla reflect reality as I'm not working on these bugs.  filter on FOOBARCHEESE to remove these in bulk.
Assignee: sspitzer → nobody
Filter on "Nobody_NScomTLD_20080620"
QA Contact: esther → networking.pop


9 years ago
Product: Core → MailNews Core
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