N610 startup crash. Privileged instruction violation. [@ 0x0012f43c][@ CoolBucky.dll]

VERIFIED MOVED

Status

SeaMonkey
Installer
--
critical
VERIFIED MOVED
17 years ago
13 years ago

People

(Reporter: greer, Assigned: Sean Su)

Tracking

({crash})

Trunk
x86
Windows NT
crash

Firefox Tracking Flags

(Not tracked)

Details

(crash signature)

Attachments

(1 attachment)

(Reporter)

Description

17 years ago
We have 429 talkback incidents today from 219 users reporting a startup crash. 
Talkback shows this command line: 
"D:\Program Files\Netscape\Netscape 6\Netscp6.exe" -installer 
and reports a privileged instruction violation causing a crash with the laconic 
stack:

         0x0012f43c
         CoolBucky.dll + 0x18e1c (0x03408e1c)
         CoolBucky.dll + 0x4900 (0x033f4900)
         0xed12e91c

It looks from comments that some people may be having trouble with an install 
over the top of N6.0x. Any relation to bug 94807? 
All 429 bugs show up on platform NT 5.0 build 2195 (Talkback's ID) which appears 
to be a Win2K Pro OS. I have personally installed on Win2K Pro on a 
friend's machine (without a previous N6 installation) and had no problems. Can 
someone try over the top of N6.0x?

I'll attach the comments below.
(Reporter)

Comment 1

17 years ago
Created attachment 45669 [details]
Comments from 8/13/01 N610 talkback report

Comment 2

17 years ago
isn't this a bugscape bug? CoolBucky.dll isn't that a AIM component?

Updated

17 years ago
Keywords: crash

Comment 3

17 years ago
Bug moved to http://bugscape.netscape.com/.

If the move succeeded, namachi@netscape.com will receive a mail
containing the number of the new bug in the other database.
If all went well,  please mark this bug verified, and paste
in a link to the new bug. Otherwise, reopen this bug.
Status: NEW → RESOLVED
Last Resolved: 17 years ago
Resolution: --- → MOVED
(Reporter)

Comment 4

17 years ago
Moved to:
http://bugscape/show_bug.cgi?id=8687

Thanks Shiva.

Comment 5

15 years ago
verified moved
Status: RESOLVED → VERIFIED
Product: Browser → Seamonkey
Crash Signature: [@ 0x0012f43c] [@ CoolBucky.dll]
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