Third party extension doesnt get deleted

RESOLVED DUPLICATE of bug 640775

Status

()

Toolkit
Add-ons Manager
RESOLVED DUPLICATE of bug 640775
5 years ago
3 years ago

People

(Reporter: Riya, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.63 Safari/537.36

Steps to reproduce:

installed a program


Actual results:

get a some irritating toolbar 


Expected results:

dint get an option to delete

Comment 1

5 years ago
Please give more information on which program you installed and which toolbar was installed as a result.
Group: core-security
Flags: needinfo?(urmila6585)
(Reporter)

Comment 2

5 years ago
Thank you for your quick response. Its some PC optimizer I installed and a conduit toolbar came up.
Flags: needinfo?(urmila6585)

Comment 3

3 years ago
There's no distinction between add-ons installed by software and add-ons installed by system administrators. That's why you can't remove them from the Add-ons Manager. Usually, it's enough to uninstall the application that the add-on was bundled with. See the support article for details [1].

When software installs a Firefox add-on, it should be disabled and there should be a prompt asking you if you want to enable the add-on [2]. If that doesn't happen, please provide a download link to the offending software.

[1] https://support.mozilla.org/kb/cannot-remove-add-on-extension-or-theme
[2] Bug 476430.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Component: Untriaged → Add-ons Manager
Product: Firefox → Toolkit
Resolution: --- → DUPLICATE
Version: 1.0 Branch → unspecified
Duplicate of bug: 640775
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