952503 - shockwave player crash on firefox 26

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[nmuralee]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:26.0) Gecko/20100101 Firefox/26.0 (Beta/Release)
Build ID: 20131205075310

Steps to reproduce:

Sorry, I am not so a technical person to answer your q's. I know those q's are so simple, but direct answer is good (I feel). I just tried a film trailer on a web site. It just crashed in less than 15 min time. it starts ok, while playing... ooops :-((((

Sorry.. when I submit this post, it ask for version. i DID NOT SEE  any correct version of the firefox. I think I use latest ver 26. I feel guilty when you ask about "Branch". It goes up to 29. What is that??? I just select 26Branch, since I use ver 26.
Please oblige

thanks

Comment 1

[Andre Klapper]

Thanks for taking the time to report this!
Please follow the steps on http://support.mozilla.com/kb/Firefox%20crashes and report back here. Thanks!

Comment 2

[Wayne Mery (:wsmwk)]

(In reply to Andre Klapper from comment #1)
> Thanks for taking the time to report this!
> Please follow the steps on http://support.mozilla.com/kb/Firefox%20crashes
> and report back here. Thanks!

We'd need your information, and a URL to test