Description: Email notifications do not open the email app if the user is in any other app e.g. 'Gallery' 'Video' Repro Steps: 1) Updated Buri to BuildID: 20131220004001 2) Open the email app 3) Setup an account with a 5 min sync time 4) Send an email to said account from a different email 5) Close the email app 6) Load any other app e.g. 'Gallery' 'Video' and wait 5 mins 7) Select the 'new' email notification Actual: Selecting the 'new' email notifications does not open the email app. Expected: The email app opens upon selection of the notifications. Environmental Variables: Device: Buri 1.3 MOZ BuildID: 20131220004001 Gaia: ee5560ab86103701a5d046ef31d46e6c1e026355 Gecko: 40c4cb09bce5 Version: 28.0a2 RIL Version: 01.02.00.019.102 Firmware Version: v1.20131115
Issue does not occur on Buri 1.2 COM Environmental Variables: Device: Buri 1.2 COM BuildID: 20131218004002 Gaia: 38338b31b554cdb8c6242b15a966f171a0e7abaa Gecko: dcffefec8206 Version: 26.0 RIL Version: 01.02.00.019.102 Firmware Version: v1.20131115
.:First Broken Build:. Environmental Variables: Device: Buri 1.3 mozRIL BuildID: 20131017040202 Gaia: 616e87af0133496620aea89f21ca5d37acedf466 Gecko: 423b9c30c73d Version: 27.0a1 RIL Version: 01.02.00.019.102 Firmware Version: 20131115 .:Last Working Build:. Environmental Variables: Device: Buri 1.3 mozRIL BuildID: 20131016040202 Gaia: 3d4f1107e6e91e5f5649edc0f2565ac837111d7d Gecko: 9f63bbc00527 Version: 27.0a1 RIL Version: 01.02.00.019.102 Firmware Version: 20131115
triage: blocking. need further investigation to figure out if this is an email issue or more of a systems issue
blocking-b2g: 1.3? → 1.3+
Assignee: nobody → jrburke
Target Milestone: --- → 1.3 C2/1.4 S2(17jan)
I am having trouble reproducing. Here is what I did: * Grabbed a nightly pvt build, in directory: mozilla.org/b2g_ril/latest-hamachi-eng-mozilla-aurora/hamachi-eng-mozilla-aurora-latest.zip, dated 10-Jan-2014 10:47 * Switched to v1.3 branch in gaia repo and installed that. When I look at more phone info: OS version 220.127.116.11-prerelease Hardware revision qcom Platform version 28.0a2 Build identifier 20140110004009 Update channel hamachi/1.3.0/default Git commit info 2014-01-10 17:33:22 1f029aa4 and I cannot reproduce. However, I am also a bit out of practice working on a branch build. Could I have links to the builds used to reproduce, and I can try those. Feel free to send the link to them privately if you wish. Also, if you can reproduce, a logcat would be helpful. See https://wiki.mozilla.org/Gaia/Email/RequiredBugInfo, the "A log of what was happening around the time the problem happened" section. I also tried reproducing using the video from bug 957335 and it was not able to reproduce. That logcat indicated email had started up and was trying to show the email message_list card, so I'm not sure if it just needed a bit more time for another app to close/get memory cleared before it was shown or if it just was hiding in the background, or something else was wrong.
Interesting. It now works properly on the latest 1.3 (https://pvtbuilds.mozilla.org/pvt/mozilla.org/b2g_ril/hamachi-mozilla-aurora-20140113004002-ril01.02.00.019.102.zip). You can find the builds from comment 2 within https://pvtbuilds.mozilla.org/pvt/mozilla.org/b2g_ril/. Let me know if you need any more information, but this bug can no longer be reproduced.
Perhaps there was some system notification changes in the interim. Going to close as worksforme as both QA and I cannot reproduce now.
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → WORKSFORME
You need to log in before you can comment on or make changes to this bug.