Open Bug 952915 Opened 10 years ago Updated 18 days ago

Problem importing csv file from google contacts with "Home" and "Work" email addresses - TB's primary and secondary email field not filled -> contacts mostly unusable (e.g. no autocomplete)

Categories

(Thunderbird :: Address Book, defect)

29 Branch
defect

Tracking

(Not tracked)

UNCONFIRMED

People

(Reporter: info, Unassigned)

References

Details

Attachments

(5 files)

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:29.0) Gecko/20100101 Firefox/29.0 (Beta/Release)
Build ID: 20131222030204

Steps to reproduce:

Typed Address to Send Mails but Address Auto Complete not Started.


Actual results:

Address Auto Complete not Started.


Expected results:

Address Auto Complete
Severity: normal → major
Priority: -- → P1
Hardware: x86 → x86_64
Whiteboard: Thunderbird Daily 29.0a1 - Address Auto Complete
before you filed this bug report, what were your results when running Thunderbird in Thunderbird safe mode?
Group: core-security
Flags: needinfo?(info)
Priority: P1 → --
OS: Windows 7 → All
Same issue in MAC OS X 10.9.1
As hinted in Wayne's comment 1, this is most likely caused by an addon.

Can you please report if you still see this bug after restarting Thunderbird in Thunderbird Safe Mode?
https://support.mozillamessaging.com/kb/safe-mode

If there's no reply, we will close this bug incomplete.
Flags: needinfo?(iamjayakumars)
Whiteboard: Thunderbird Daily 29.0a1 - Address Auto Complete → [addon bug?]
Same Issue in safemode also.

Tested in MAC OS X 10.9.01
Whiteboard: [addon bug?]
(In reply to iamjayakumars from comment #5)
> Same Issue in safemode also.
> Tested in MAC OS X 10.9.01

iamjayakumars, thanks for rapid feedback.

1) Are you using native MAC OS address book?
2) Are you using LDAP?
3) Are you normally using MoreFunctionsForAddressBook or any other addon that manipulates address book functions? If yes, can you please list the names/links of these addons here?
4) Can you attach screenshot of problem to this bug (pls black out private data)?
ftr, using TB 29.0a1 (2013-12-20) on WinXP with local TB AB only, I do not see this bug, autocomplete works as expected.
iamjayakumars, is your problem like screenshot of attachment 8350652 [details] in similar bug 952520?
If not, please provide more details about your actual result (ideally, screenshot pls!)
See Also: → 952520
(In reply to Thomas D. (away till 31st January) from comment #6)
> (In reply to iamjayakumars from comment #5)
> > Same Issue in safemode also.
> > Tested in MAC OS X 10.9.01
> 
> iamjayakumars, thanks for rapid feedback.
> 
> 1) Are you using native MAC OS address book?
> 2) Are you using LDAP?
> 3) Are you normally using MoreFunctionsForAddressBook or any other addon
> that manipulates address book functions? If yes, can you please list the
> names/links of these addons here?
> 4) Can you attach screenshot of problem to this bug (pls black out private
> data)?


1. No, I imported google contacts to thunderbird, so i'm using that.
2. NO, As i said above, imported google contacts as ".csv" file.
3. No, i"m not using any addons for addressbook, Two addons i'm using for calendar (Lightning & Provider for Google Calendar)
4. Please check the below comment for Addressbook and Write Mail Screenshot.
Flags: needinfo?(iamjayakumars)
Attached image Write Mail
Attached image Address Book
Thomas, I identified the issue is because of import from google contact.

In google, we use Home Email, Work Email. 
So when importing it saves as Home, So thunderbird not identifying the email address and it shows in red. 

See the below attachment, In that email address, if the addreess is available(Red arrow) its shows in the write email (red arrow). If the email is not available in the email column and its shows in red in the write email (blue arrow), but see the address details there you can find the email id in home.
Attached image write mail-2.png
Attached image address.png
(In reply to iamjayakumars from comment #14)
> Created attachment 8351635 [details]
> address.png

iamjayakumars,

thanks for your great and quick analysis of the problem! You should join us in TB bug triage, we need intelligent and cooperative volunteers like you... :)

So per comment 12, this bug has morphed quite radically and indeed it doesn't look like an addon problem (so iamjayakumars was right) but it doesn't look like a general failure of autocomplete either (so I was also right ;). So first of all, it's an import/export issue, and perhaps in the "TB general AB design" territory, which unfortunately is a very old can of worms...

Could you provide a sample .csv file but please this time remove all your personal data like email addresses etc. and just fill some sample stuff like foo@bar.com. Essentially, we mostly need the structure of the csv (plus some test data) so that bug triagers can play with it more easily to reproduce exactly your scenario.

N.B. You might want to add a shorter bmo display name others can more easily refer to, instead of your long and very unique email address...
Severity: major → normal
Hardware: x86_64 → All
Summary: Thunderbird Daily 29.0a1 - Address Auto Complete → Problem importing csv file from google contacts with "Home" and "Work" email addresses - TB's primary and secondary email field not filled -> contacts mostly unusable (e.g. no autocomplete)
Attached file Sample contacts.csv
Thomas, Attached the sample csv file.

I'm interested to join, How to join in TB Bug triage, Please email me.

I can't able to add my Name in Bugzilla, because i logged in via Persona. If you have the right change my name as "iamjayakumars".

Thanks
Flags: needinfo?(info)
Severity: normal → S3
See Also: → 1452903
You need to log in before you can comment on or make changes to this bug.

Attachment

General

Creator:
Created:
Updated:
Size: