958956 - Keon without phone network connection

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Vendcom, defect)

Description

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

Keon with Boot2Gecko 1.3.0.0-prerelease 20140110005710

My Geeksphone Keon often loses the connectivity to the mobile provider network (lockscreen reads "No network"), and it' not possible to make calls (different from bug 920581 on the Unagi where it was still possible). The issue exists since I received the device (October), if I remember correct. Often the issue persists on restart (RIL issue?), I turn the device off and on to fix it. This is a dogfooding blocker for me because I can't use it as a primary device.

The phone also can't devide if it should show the network operator or the service provider (bug 867116).

Comment 1

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

Please check if the issue occurs on other Keons with B2G 1.3, and if the answers is yes also if the issue can be found on production devices. The Keon here is stuck on "No network" for days, I was able to get the mobile operator show once after four to five times locking and unlocking the homescreen. The SIM card still works in an Android phone.

Comment 2

[Jason Smith [:jsmith]]

(In reply to Archaeopteryx [:aryx] from comment #1)
> Please check if the issue occurs on other Keons with B2G 1.3, and if the
> answers is yes also if the issue can be found on production devices. The
> Keon here is stuck on "No network" for days, I was able to get the mobile
> operator show once after four to five times locking and unlocking the
> homescreen. The SIM card still works in an Android phone.

A Keon issue won't ever block a release. It would need to be reproducing on a production device for us to block on the bug. Clearing flags.

Comment 3

[Axel Hecht [:Pike]]

Happens to me, too.

Comment 4

[Francesco Lodolo [:flod]]

Iacopo, I believe you've been using your Keon as primary phone for almost a month now. 
Do you have the same issue? Wondering if it's SIM related.

Comment 5

[Iacopo Benesperi [:iacchi]]

I've used mostly v.1.2 and 1.3 since this week. I've never experienced such issue, except the first time when I moved from v.1.2 to v.1.3 (without erasing the user data partition) but a reboot fixed it and it never came back. Sometimes I have problems with data connection and internet sharing, but some times the line is poor here, so it may be related to that. Anyway, rebooting always fixes the problem.

Comment 6

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

Have the issue now permanently for weeks, even changing the SIM card didn't help.

Comment 7

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

Attachment: logcat taken after startup

Comment 8

[BMO Automation]

Firefox OS is not being worked on