Status

Infrastructure & Operations
Infrastructure: Tools
RESOLVED WONTFIX
4 years ago
2 years ago

People

(Reporter: Aj, Assigned: rtucker)

Tracking

Details

(Reporter)

Description

4 years ago
Can we add the "servicedesk@mozilla.com" mailinglist to the "Destination e-mail address" when sending out outage notifications?

Also, is it possible to add a "add another e-mail address" to the "send notification" page?
Essentially this field would accept the following formats;
single e-mail: x@x.com
multiple e-mails;
a@x.com,b@x.com


Also, when adding status updates, can we add an option that would also allow you to e-mail the update as well (only selected updates, not by default)?

Can we also make it that when an issue is resolved, it sends out an e-mail as well when you "Resolve" the "status" by default?

If some of these options are already available, please let me know.

May re-update the bug with more features/options or perhaps in a list form to make it easier to knock out requests.

Thanks!
(Assignee)

Updated

4 years ago
Assignee: infra → rtucker
Status: NEW → ASSIGNED
(Assignee)

Comment 1

4 years ago
I've added servicedesk@mozilla.com as a destination email address. This is something that is easily doable by users by going to: https://status.mozilla.org/admin/whistlepig/destinationemailaddress/ and clicking the add link.
(Assignee)

Comment 2

4 years ago
I'll create separate issues on github to track your additional requests:

For the addition of user supplied email addresses:
https://github.com/rtucker-mozilla/WhistlePig/issues/45
(Assignee)

Comment 3

4 years ago
(In reply to Adrian Fernandez [:Aj] from comment #0)
> Can we add the "servicedesk@mozilla.com" mailinglist to the "Destination
> e-mail address" when sending out outage notifications?
> 
> Also, is it possible to add a "add another e-mail address" to the "send
> notification" page?
> Essentially this field would accept the following formats;
> single e-mail: x@x.com
> multiple e-mails;
> a@x.com,b@x.com
> 
> 
> Also, when adding status updates, can we add an option that would also allow
> you to e-mail the update as well (only selected updates, not by default)?
> 
> Can we also make it that when an issue is resolved, it sends out an e-mail
> as well when you "Resolve" the "status" by default?
> 
> If some of these options are already available, please let me know.
> 
> May re-update the bug with more features/options or perhaps in a list form
> to make it easier to knock out requests.
> 
> Thanks!

Can you please provide more information regarding:
Also, when adding status updates, can we add an option that would also allow you to e-mail the update as well (only selected updates, not by default)? --- What update?

Please explain this further:
Can we also make it that when an issue is resolved, it sends out an e-mail as well when you "Resolve" the "status" by default?

Also please do not add any additional features or options to this bug. Please file a separate bug for each.
(Assignee)

Comment 4

4 years ago
I've completed the 1st portion of this. You can now provide a list of additional email addresses separated by , to have notifications go to them as well.
(Reporter)

Comment 5

4 years ago
Replying to Comment 3.

Current steps to create a status+notify;
1. Create a new status by using "Add status update" which creates a template of the status.
2. After creating the new status update, one needs to select "Send Outage Notification" in order to actually send/open the status.

# Request 1
Now after the status has been opened, one could then add comments (this is what I meant by updates) to the status by using "Status update comments". In this same window, in the bottom, the following options are available;
"Send Outage Notification" "Save and add another" "save and continue editing" "save"

Besides "Send Outage Notification", none of the other options actually allow you to send an e-mail when you added a comment. Also, if you do select "Send Outage Notification" this is to select a previously made template. It would be nice to have the option to e-mail the "comment" update (selectively)

# Request 2
If you have an open Status and the Status is changed to "resolved" the system doesn't send out an e-mail stating the issue was resolved etc.

Currently, my work around (and perhaps others as well) is to;
1. Change the Status Status to "Resolved".
2. Select "Send Outage Notification"
3. Select the recently "Resolved" status 
4. Manually modify the in-line template to reflect the changes.
5. Send notification.

Perhaps I am doing this wrong. If I am, please let me know the correct way to do it.
(Assignee)

Comment 6

2 years ago
Nothing really to do here.
Status: ASSIGNED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → WONTFIX
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