962946 - Firefox causes PC to reboot when I try to open it

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Greg Tenni]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1700.76 Safari/537.36

Steps to reproduce:

Installed fresh Firefox 26. Launched application.
Notes:
Has also happened on last 3 versions. Have sometimes fixed by removing FF COMPLETELY and re-installing. This is first time it has crashed on a fresh install.
No problems with IE or Chrome.


Actual results:

PC crashed and re-booted. After re-boot, any attempt to open FF causes same thing. All Temp files (Windows\Temp; Users\[name]\AppData\Local\Temp) had been cleared, all Mozilla directories (left over after uninstall) in AppData and Program Files were deleted before re-installing.



Expected results:

Should have opened Firefox.
Dell XPS Notebook i7 processor, 8Gb RAM, Win7, NVidia GeForce GT640M graphics card, running extended desktop to Samsung 24" monitor S24B300.

Comment 1

[Greg Tenni]

Suspect it is graphics driver related, possibly problems with 24" monitor. Have experienced similar graphics-type issues with my home PC.

Comment 2

[Loic]

If your PC crashes, the hardware is faulty, probably the drivers. Did you update them (GPU)?

In addition, can you test with HWA disabled, please.
https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration

Comment 3

[Justin [:JW_SoftvisionQA]]

I will close this bug given the lack of response from reporter.