964914 - Error message when you install an app: "Install failed Please, try again."

Status: RESOLVED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect)

Description

[luiz.leite]

Attachment: logcat

Region code: A Theory
Device: Unagi
Internet connection
Phone / MSISDN: [phone]
Carrier: Telenor
Last 4 digits CC: -
Test App used: no

Steps to Reproduce:


1 - Connect to wi-fi;
2 - Open the marketplace;
3 - Enter a new valid account;
4 - Look for Pricetier;
5 - Choose a paid app and then buy;
6 - Enter your PIN, if necessary;
7 - select a form of payment;
8 - click to buy:
9 - click "Install"


expected behavior:

After clicking install, the application must be installed correctly.

observed behavior:

clicking the Install button in the message "Install failed. Please, try again" is displayed

Comment 1

[luiz.leite]

Attachment: 2014-01-28-18-21-01.png

Comment 2

[Stuart Colville [:muffinresearch]]

Please could you provide the output of 'adb logcat | grep -i console'?

Comment 3

[luiz.leite]

Stuart, can you help me, how can I collect this log if the error does not appear anymore?

Comment 4

[Stuart Colville [:muffinresearch]]

(In reply to luiz.leite from comment #3)
> Stuart, can you help me, how can I collect this log if the error does not
> appear anymore?

That would be tricky. Probably means we should close this bug and re-open if it occurs again? 

Separately if it's possible to habitually run adb logcat for test runs you'll always have logs to cover what went wrong. (Even if there aren't JS errors it can help track down where something's happening).

Comment 5

[luiz.leite]

(In reply to Stuart Colville [:scolville] from comment #4)
> (In reply to luiz.leite from comment #3)
> > Stuart, can you help me, how can I collect this log if the error does not
> > appear anymore?
> 
> That would be tricky. Probably means we should close this bug and re-open if
> it occurs again? 
> 
> Separately if it's possible to habitually run adb logcat for test runs
> you'll always have logs to cover what went wrong. (Even if there aren't JS
> errors it can help track down where something's happening).

Stuart ok, so I'll wait until tomorrow to close this bug if it happens again.
Many thanks for your help