964948 - I cannot log in using Persona

Status: RESOLVED WORKSFORME

(Core Graveyard :: Identity, defect)

Description

[Andrea Wood [:andreawood]]

I can't log into AirMozilla, etherpad, or other work-critical tools. 

When I try to login, i get this page which doesn't work (i've tried many times, and i know my password):
https://www.evernote.com/shard/s202/sh/0ebe9cec-60d9-489a-954c-69135198576d/f8c5954d025a8532016399f9ae673df6/deep/0/Mozilla-Persona--A-Better-Way-to-Sign-In.png

When I try to login using a Private window in FF, i get this error:
https://www.evernote.com/shard/s202/sh/d0e5005e-53c5-4f3e-8f60-75ffaa156da8/01840786e0a6c321d82209eb2a4ac5e1/deep/0/Mozilla-Persona--A-Better-Way-to-Sign-In---(Private-Browsing).png

Comment 1

[David Lawrence [:dkl]]

Changing to the Core/Identity product to get the attention of the Persona team.

dkl

Comment 2

[Dan Callahan [:callahad]]

Hi Andrea, could I ask what results you get on this page?

https://people.mozilla.org/~fmarier/troubleshoot.html

Thanks,
-Callahad

Comment 3

[Andrea Wood [:andreawood]]

I see this:
https://www.evernote.com/shard/s202/sh/dfe59f2f-d321-44f7-9ad8-819515448482/8c07ee40a8ff17549fe2b160b0366b44/deep/0/Persona-Troubleshooting.png

Comment 4

[Dan Callahan [:callahad]]

Huh! That's bizarre. Neither I nor Francois have seen that before. Can you try creating a fresh profile? Or disabling add-ons and trying again?

Comment 5

[Andrea Wood [:andreawood]]

This somehow fixed itself. Closing the bug.