Create AAQ topics for Windows Touch

RESOLVED WONTFIX

Status

support.mozilla.org
Questions
P1
normal
RESOLVED WONTFIX
4 years ago
4 years ago

People

(Reporter: atopal, Assigned: mythmon)

Tracking

unspecified
2014Q1

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: u=user c=questions p=1 s=2014.5)

Attachments

(1 attachment)

(Reporter)

Description

4 years ago
We need to provide an AAQ workflow for Windows Touch. Should be mostly like desktop Firefox.
Is this referring to Metro?

Is it going to be a new product for us? Or just a new topic? Or?

Comment 2

4 years ago
Related discussion:
https://support.mozilla.org/forums/contributors/709954 Firefox for Windows Touch - do we need a new product category?
Once the topics are defined and created, setting this up for the AAQ is pretty straightforward. 1pt
Whiteboard: u=user c=questions p= s=2014.3 → u=user c=questions p=1 s=2014.3
We aren't ready to have AAQ for Windows Touch yet. Pushing along.
Whiteboard: u=user c=questions p=1 s=2014.3 → u=user c=questions p=1 s=2014.4
A few things we need before doing this:

* Create the product
* Create the topics
* Provide a logo
* Define the AAQ topics to have
Waiting on Comment 5. When does this need to be live by?
Flags: needinfo?(mverdi)
Whiteboard: u=user c=questions p=1 s=2014.4 → u=user c=questions p=1 s=2014.5

Comment 7

4 years ago
*Product - https://support.mozilla.org/products/firefox-windows-8-touch
*Topics (only one) - https://support.mozilla.org/products/firefox-windows-8-touch/knowledge-base
*Logo - We should file a bug for creative. Until then, we can use this http://people.mozilla.org/~mverdi/mockups/windows8-temp.png
*AAQ Topics - there aren't any? We just have 2 articles - https://support.mozilla.org/kb/how-do-i-launch-firefox-windows-8-touch and https://support.mozilla.org/kb/quick-guide-firefox-windows-8-touch

We need this live by launch day - March 18
Flags: needinfo?(mverdi)
(Reporter)

Updated

4 years ago
Priority: P3 → P1
Assignee: mverdi → nobody

Comment 8

4 years ago
I filed Bug 979404 for a real Windows 8 Touch logo.
(Assignee)

Updated

4 years ago
Assignee: nobody → mcooper
(Assignee)

Comment 9

4 years ago
Verdi: What topics should appear in the 2nd step of the ask-a-question flow, after the user selects Windows 8 Touch Firefox as the product? These are the categories a user can choose to put their question into. They are the same model in the database as KB topics, but we don't necessarily need to have any KB articles in these topics.

For example, Firefox desktop has these topics for the AAQ:

* Download, install and migration
* Privacy and security settings
* Customize controls, options and add-ons
* Fix slowness, crashing, error messages and other problems
* Tips and tricks
* Bookmarks
* Cookies
* Tabs
* Websites

Firefox OS has these topics:

* Download and install apps
* Customize controls, options, settings and preferences
* Fix slowness, crashing, error messages and other problems
Flags: needinfo?(mverdi)
(Assignee)

Comment 10

4 years ago
Created attachment 8385732 [details]
windows8-temp[1].png

On another note, I took the liberty of changing the provided logo into a transparent version, and setting as the product of the Windows 8 Touch product in SUMO.

Comment 11

4 years ago
(In reply to Mike Cooper [:mythmon] from comment #9)
> Verdi: What topics should appear in the 2nd step of the ask-a-question flow,
> after the user selects Windows 8 Touch Firefox as the product? 

If we're limited to existing topics and this is for the purpose of tagging the questions than I'd say:

* Privacy and security settings
* Fix slowness, crashing, error messages and other problems
* Bookmarks
* Tabs
* Websites
Flags: needinfo?(mverdi)
(Assignee)

Comment 12

4 years ago
We are not limited to existing topics, and in fact we will be creating new topics with the same name if you want to re-use topics. Is this still the list of topcs you want?

Comment 13

4 years ago
(In reply to Mike Cooper [:mythmon] from comment #12)
> We are not limited to existing topics, and in fact we will be creating new
> topics with the same name if you want to re-use topics. Is this still the
> list of topcs you want?

Ah - then how about this?

* How does it work?
* Settings
* Problems with websites
* Other
(Assignee)

Comment 14

4 years ago
Awesome, thanks for that! I'll make these on stage/prod and update the code to use them.
(Assignee)

Comment 16

4 years ago
Landed in https://github.com/mozilla/kitsune/commit/eb479285dda93dba5104fe2a7356e340ff83661f.

It's Friday, so not pushing this out yet.
Status: NEW → ASSIGNED
Deployed to prod now.
Status: ASSIGNED → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → FIXED
I reverted this https://github.com/mozilla/kitsune/commit/0e880b2663885c0b909f0ec143518ef5f3ad0de7

Changing to WONTFIX.
Resolution: FIXED → WONTFIX
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