966978 - Create AAQ topics for Windows Touch

Status: RESOLVED WONTFIX

(support.mozilla.org :: Questions, task, P1)

Description

[Kadir Topal [:atopal]]

We need to provide an AAQ workflow for Windows Touch. Should be mostly like desktop Firefox.

Comment 1

[Ricky Rosario [:rrosario, :r1cky]]

Is this referring to Metro?

Is it going to be a new product for us? Or just a new topic? Or?

Comment 2

[Alice Wyman]

Related discussion:
https://support.mozilla.org/forums/contributors/709954 Firefox for Windows Touch - do we need a new product category?

Comment 3

[Ricky Rosario [:rrosario, :r1cky]]

Once the topics are defined and created, setting this up for the AAQ is pretty straightforward. 1pt

Comment 4

[Ricky Rosario [:rrosario, :r1cky]]

We aren't ready to have AAQ for Windows Touch yet. Pushing along.

Comment 5

[Ricky Rosario [:rrosario, :r1cky]]

A few things we need before doing this:

* Create the product
* Create the topics
* Provide a logo
* Define the AAQ topics to have

Comment 6

[Ricky Rosario [:rrosario, :r1cky]]

Waiting on Comment 5. When does this need to be live by?

Comment 7

[Verdi [:verdi] Best to slack me]

*Product - https://support.mozilla.org/products/firefox-windows-8-touch
*Topics (only one) - https://support.mozilla.org/products/firefox-windows-8-touch/knowledge-base
*Logo - We should file a bug for creative. Until then, we can use this http://people.mozilla.org/~mverdi/mockups/windows8-temp.png
*AAQ Topics - there aren't any? We just have 2 articles - https://support.mozilla.org/kb/how-do-i-launch-firefox-windows-8-touch and https://support.mozilla.org/kb/quick-guide-firefox-windows-8-touch

We need this live by launch day - March 18

Comment 8

[Verdi [:verdi] Best to slack me]

I filed Bug 979404 for a real Windows 8 Touch logo.

Comment 9

[Michael Cooper [:mythmon]]

Verdi: What topics should appear in the 2nd step of the ask-a-question flow, after the user selects Windows 8 Touch Firefox as the product? These are the categories a user can choose to put their question into. They are the same model in the database as KB topics, but we don't necessarily need to have any KB articles in these topics.

For example, Firefox desktop has these topics for the AAQ:

* Download, install and migration
* Privacy and security settings
* Customize controls, options and add-ons
* Fix slowness, crashing, error messages and other problems
* Tips and tricks
* Bookmarks
* Cookies
* Tabs
* Websites

Firefox OS has these topics:

* Download and install apps
* Customize controls, options, settings and preferences
* Fix slowness, crashing, error messages and other problems

Comment 10

[Michael Cooper [:mythmon]]

Attachment: windows8-temp[1].png

On another note, I took the liberty of changing the provided logo into a transparent version, and setting as the product of the Windows 8 Touch product in SUMO.

Comment 11

[Verdi [:verdi] Best to slack me]

(In reply to Mike Cooper [:mythmon] from comment #9)
> Verdi: What topics should appear in the 2nd step of the ask-a-question flow,
> after the user selects Windows 8 Touch Firefox as the product? 

If we're limited to existing topics and this is for the purpose of tagging the questions than I'd say:

* Privacy and security settings
* Fix slowness, crashing, error messages and other problems
* Bookmarks
* Tabs
* Websites

Comment 12

[Michael Cooper [:mythmon]]

We are not limited to existing topics, and in fact we will be creating new topics with the same name if you want to re-use topics. Is this still the list of topcs you want?

Comment 13

[Verdi [:verdi] Best to slack me]

(In reply to Mike Cooper [:mythmon] from comment #12)
> We are not limited to existing topics, and in fact we will be creating new
> topics with the same name if you want to re-use topics. Is this still the
> list of topcs you want?

Ah - then how about this?

* How does it work?
* Settings
* Problems with websites
* Other

Comment 14

[Michael Cooper [:mythmon]]

Awesome, thanks for that! I'll make these on stage/prod and update the code to use them.

Comment 15

[Michael Cooper [:mythmon]]

PR: https://github.com/mozilla/kitsune/pull/1858

Comment 16

[Michael Cooper [:mythmon]]

Landed in https://github.com/mozilla/kitsune/commit/eb479285dda93dba5104fe2a7356e340ff83661f.

It's Friday, so not pushing this out yet.

Comment 17

[Ricky Rosario [:rrosario, :r1cky]]

Deployed to prod now.

Comment 18

[Ricky Rosario [:rrosario, :r1cky]]

I reverted this https://github.com/mozilla/kitsune/commit/0e880b2663885c0b909f0ec143518ef5f3ad0de7

Changing to WONTFIX.