This anemic stack is all we have to go on at the moment. I'll log this one in case anyone has seen something like this before and I will try to get in touch with some of the users who have managed to crash. Pls. reassign to the right component. Stack Trace: MenusLib + 0x9e4 (0x3f96fe74) MenusLib + 0x84b0 (0x3f977940) MenusLib + 0x8444 (0x3f9778d4) MenusLib + 0x7e54 (0x3f9772e4) MenusLib + 0x772c (0x3f976bbc) MenusLib + 0x7a70 (0x3f976f00) MenusLib + 0x7280 (0x3f976710) MixedMode + 0x11bc (0xffcec2dc) 0x010123fc (34406732) Comments: accessing sidebar history (34406584) Comments: filing a bookmark (34400649) Comments: trying to go to a site via the bookmarks. (34377063) Comments: printing from Quark Xpress (34346093) Comments: trying to move to another URL (34313314) Comments: Just accessing the bookmark file. Happenend twice now always a crash with a type 2 error. (34298964) Comments: starting up (34289393) Comments: going into my bookmarks (34288167) Comments: Opening web site from my bookmark file. (34278921) Comments: Not aware of a crash. Installing 6.1 when this came on. The crash is happening primarily on v.9.1: 2 MacOS version 8.6 3 MacOS version 9.0.4 18 MacOS version 9.1 3 MacOS version 9.2.1
nav triage team: reassigning to pchen for investigation, marking nsbeta1+, p1, and mozilla0.9.4
This bug doesn't have enough data for me to even begin to fix. Pushing out to mozilla0.9.5
Haven't gotten any more data, moving on to mozilla0.9.6
Still no more data, pushing out to mozilla0.9.7
This signature isn't showing up in Trunk or N620. M095 has a single Talkback entry with no comment. Marking WFM. I will reopen if we get more (meaningful) data.
Reopening as a topcrash on N620 Mac for the stack signature: MenusLib There are 35 crashes in todays topcrash report for this stack sig. Min/Max Seconds since last crash: 14 - 190932 Min/Max Runtime: 14 - 463277 Crash data range: 2001-10-30 to 2001-11-08 Build ID range: 2001102217 to 2001102217 Keyword List : bookmark(9), netscape(4), Stack Trace: MenusLib + 0xba8 (0x2f436828) MenusLib + 0x2280 (0x2f437f00) MixedMode + 0x115c (0x004f141c) 0x001e62c5 COMMENTS/URLs: (37770101) Comments: i was trying to play a game at Yahoo games. This damn drowser keeps telling me a need a plugin and then it says there are no plugins for what i need. I had absolutely no problems playing the games in the earlier Netscape versions and now I can't play (37770101) Comments: the Excite or Yahoo games. If there is no plugin then what is the problem? This sucks. (37741297) Comments: I was scrolling down my bookmarks list (37722481) Comments: you have not fixed the problem--the computer freezes when you try to print!!! (37706045) URL: http://quote.yahoo.com/q?s=^DJI+^IXIC+AAPL+BPT+CSCO+EMC+JDSU+LUV+MGG+NOK+PBT+SBR+SUNW+VRTS+WMT+FDGFX+FBGRX+FGRIX+FBIOX+FShttp://quote.yahoo.com/q?s=^DJI+^IXIC+AAPL+BPT+CSCO+EMC+JDSU+LUV+MGG+NOK+PBT+SBR+SUNW+VRTS+WMT+FDGFX+FBGRX+FGRIX+FBIOX+FSPTX&d=v1 (37706045) Comments: This error is reproducible.I start Netscape (to an initial blank screen). I select the above URL from my Bookmarks (via the top menu line). Next I select a new Netscape screen (cmd N) via the File menu and then go to click Bookmarks. The drop down (37706045) Comments: menu of Bookmarks at first does not appear. I re-click the mouse button and the drop down menu appears. I then close the blank window (clicking the close box in the upper left corner). Then I again create a new blank Netscape window via cmd N under (37706045) Comments: File menu item. I again click Bookmarks and the drop down list appears at the far right upper right of my screen (not under the Bookmark menu item). I re-click the mouse button and the drop down menu appears where it should. Close this blank window (37706045) Comments: via the close box and for the third time create a blank Netscape window. When I then selet the Bookmark menu item Netscape quits with a Type 2 error. (37704006) Comments: Opening bookmarks meny (37670819) Comments: trying to open a bookmarked URL (37664295) Comments: clicked on link to firstname.lastname@example.org from www.dealmac.com (37640402) Comments: Trying to get my old 6.2 data to the new formatted disk. (37632993) Comments: Same as all the other times...selected Bookmarks and got immediate crash (37621162) Comments: just opened www.google.com (37617680) Comments: Had selected Bookmarks on the menu line; instant crash before pulldown menu even displayed (37607069) Comments: Opening Bookmarks after importing an old file from Netscape 4.76 (37573976) Comments: starting it up (37557723) Comments: I had displayed my Yahoo stock portfolio page with no problems. I then went and clicked on the Bookmarks item on the main/top menu line and Netscape immediately crashed. (37507811) Comments: Nothing: I'd gone home (37467529) URL: ww.nytimes.com (37467529) Comments: selecting a bookmark imported from IE 5 (37458720) Comments: nothing. this program is not working.
Moving to mozilla0.9.9 because none of this data helps me at all. Claudius, can you spend some time to try and reproduce this one?
my talkback query skills evidently aren't as good as my bugzilla query skills. I'm getting nothing for this stack sig. Jan or Jay, can someone tell me what recent build ID's have shown crashes with this same sig? (before I go off trying to repro?)
Claudius, The latest crshes with this signature happen on the M096 release (Incidents 38394310, 38393485). We don't have any Trunk crashes for this one at the moment but since we only have 16 mac incidents on the Trunk in today's data that isn't surprising.
Moving out to mozilla1.0.1
mass reassign of pchen bookmark bugs to ben
Claudius, does this still deserve topcrash status?
nominating topcrash bugs for nsbeta1.
--> dagley Pls verify this is still a Top Crash, or crash at all?
Created attachment 71343 [details] User comments The past ten days of data return 215 incidents on N621, 13 on M098 and 1 on the Trunk. It needs a fix but we still need a solid repro case. Attaching user comments.
Could this be related to the Yahoo Games crasher, which occurs when Java games are accessed? If so, Sun and Yahoo are working on that.
I've been having Mac problems all week so I just got to this but I'm unable to generate a crash. That of course doesn't mean much as we do have data that says it's a problem. I'm just saying that no combination of QA artistry and wizardry has enabled me to repro this bug (2002022808 Mac Classic builds).
nsbeta1+ per ADT/Embed triage.
Updating summary with N621 and M098 per Tom's comment #15. Adding Trunk since this crash is also still around on the MozillaTrunk. Here are a couple of recent incidents: Incident ID 3663568 Stack Signature MenusLib + 0xc2c (0x008bfa6c) 3e41386c Trigger Time 2002-03-05 09:52:53 Email Address email@example.com URL visited Build ID 2002030108 Product ID MozillaTrunk Platform Operating System MacOS Module Trigger Reason PowerPC unmapped memory exception User Comments opened the bookmarks menu.... Stack Trace MenusLib + 0xc2c (0x008bfa6c) MenusLib + 0x231c (0x008c115c) MixedMode + 0x11bc (0xffcec3fc) 0x000e0c0d Incident ID 3605910 Stack Signature MenusLib + 0x9e0 (0x3f96f200) 3d7c77db Trigger Time 2002-03-03 21:51:58 Email Address URL visited Build ID 2002022508 Product ID MozillaTrunk Platform Operating System MacOS Module Trigger Reason PowerPC unmapped memory exception User Comments I was trying to select an entry in bookmark pull down menu.There were more than 10 windows open. Stack Trace MenusLib + 0x9e0 (0x3f96f200) MenusLib + 0x84c0 (0x3f976ce0) MenusLib + 0x8454 (0x3f976c74) MenusLib + 0x85d4 (0x3f976df4) MenusLib + 0x7788 (0x3f975fa8) MenusLib + 0x7a80 (0x3f9762a0) MenusLib + 0x7290 (0x3f975ab0) MixedMode + 0x11bc (0xffcec3fc) 0x00010afc The stacks still aren't very helpful, but at least we know we're still crashing. Still need a solid testcase though.
minus until we have a testcase
Adding M099 to summary since I see incidents showing up already for Mozilla 0.9.9...but I'm also going to mark this topcrash- since there just aren't a lot of these crashes (about 1.5% of all Mac crashes are of this type)...and no one has been able to reproduce. Claudius: We'll post more info as we get it from Talkback...when we do, you might want to try to reproduce this again. If you can't this might be worth a worksforme.
I don't understand. How can this be topcrash if you say "...but I'm also going to mark this topcrash- since there just aren't a lot of these crashes (about 1.5% of all Mac crashes are of this type"? Thanks
Lisa: The reason we came up with the topcrash+ and topcrash- system is to ensure that we never have to remove the topcrash keyword from the summary. Although this might not be a "topcrash" anymore...we still need to keep track of it because this *was* at some point a major problem and therefore has the potential be a problem again (unless of course we get it fixed or mark it worksforme). For now...this is not a crash we feel is critical (or else it would be marked topcrash+).
I'm going to close this bug out as worksforme. There are too many differenct kinds of crashes being reported under this stack signature and we have not been able to find a single testcase to reproduce this at will. This might just be a generic stack signature for all types of crashes with MacOS...so I don't see this bug going anywhere. If anyone does see this stack signature in Talkback data, please try to reproduce it first and then log a new bug for your particular task or testcase that is causing a crash. Thanks.