968006 - Still receiving e-mail notifications after unselecting in User Profile settings

Status: RESOLVED WONTFIX

(support.mozilla.org :: Users and Groups, task, P4)

Description

[moses]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1700.107 Safari/537.36

Steps to reproduce:

User brynn2 is still receiving notifications from SUMO after unselecting all boxes except PMs from his Profile settings panel.


Actual results:

See https://support.mozilla.org/en-US/questions/985023#answer-530209



Expected results:

User should stop receiving notifications after opting out.

Comment 1

[moses]

Attachment: Boxes are unchecked yet still receiving notifications

Comment 3

[Ricky Rosario [:rrosario, :r1cky]]

All those checkbox are for future posts you participate in. Sounds like we need an "unsubscribe all" button that deletes all the user watches.

Comment 4

[Kadir Topal [:atopal]]

We could add that button, but most places just have the checkboxes and unchecking them unsubscribes you from email period. That's both, easy to understand, and matches user expectation. If we add that button, we'd probably also have to explain why unchecking the checkbox is not enough, or what exactly that action does.

Comment 5

[Ricky Rosario [:rrosario, :r1cky]]

2-3pts for this. Going with 3pts. It still requires a better spec of what we are going to do.

Comment 6

[Ricky Rosario [:rrosario, :r1cky]]

Moving along during sprint planning.

Comment 7

[Kadir Topal [:atopal]]

Unless I'm missing something we should be good with just removing all subscriptions when the user unchecks the box next to an item. What else would we need?

Comment 8

[Ricky Rosario [:rrosario, :r1cky]]

I would much rather fix bug 663524. I am WONTFIXing this which is just bad UX because it isn't clear what's going on.