968528 - Can't download Flash from Adobe website

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Lloyd Wood]

Attachment: adobe-download-page.PNG

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0 (Beta/Release)
Build ID: 20131205075310

Steps to reproduce:

http://get.adobe.com/flashplayer/?promoid=JZEFT
try to download Flash


Actual results:

Using Firefox 26.0 with Flash 11, attempted to download Flash 12 from Adobe website. Download yellow button doesn't work - just goes to www.adobe.com. Don't know if that's because Adobe detects, doesn't like or support Firefox, Firefox provides own Flash, bug in browser or webpage - IE downloaded Flash installer just fine and was updated, but did not update for Firefox.


Expected results:

Flash installer downloads, Flash 12 gets installed.

Comment 1

[Manuela Muntean [Away]]

WFM with latest Nightly on Win 7 64-bit.

Could you please try the following :

1) try this with a clean profile: http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

2) running in Safe mode: http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Comment 2

[dfern]

[bugday-20140210]
Unable to reproduce in build 30.0a1 (2014-02-10) using Windows 7 32 bit  for Flash 12.0.0.44
The Yellow button appears to work well.as shown in the attachment.

Comment 3

[dfern]

Attachment: Adobe Flash.docx

Comment 4

[TF_SJ]

Unable to reproduce in build 30.0a1 (2014-02-10) using windows 7 64 bit for Flash 12.0.0.44.
The Yellow button functions as it is supposed to, install went on smoothly without any issues.

Comment 5

[sjw]

No response for a while.