Change links from donate.mozilla.org to sendto.mozilla.org in AskJoin emails

RESOLVED FIXED

Status

Infrastructure & Operations
WebOps: Other
RESOLVED FIXED
4 years ago
4 years ago

People

(Reporter: secretrobotron, Assigned: cturra)

Tracking

Details

(Whiteboard: [change - configuration])

(Reporter)

Description

4 years ago
After downloading firefox, people can receive an email about "ways to get started". There's an unsubscribe link and a donation link, both of which are prefixed with "donate." which redirects "sendto." without any regard for the rest of the URL.

e.g. donate.mozilla.org/page/unsubscribe goes to sendto.mozilla.org, so that an attempt to unsubscribe looks like us asking for a donation instead.
Assignee: infra → server-ops-webops
Component: Infrastructure: Other → WebOps: Product Delivery
QA Contact: jdow → nmaul
(Assignee)

Comment 1

4 years ago
:secretrobotron - there is a blanket redirect for donate.mozilla.org as you've pointed out. i agree, we really don't want to be directing people to donate if they want to unsubscribe! but, it's not clear where we should be sending them? there is no "site" behind donate.mozilla.org - it's just an apache redirect through our apache cluster.

if we can sort out the correct unsubscribe list, i'd be happy to add that to the redirects for you. thoughts?
Component: WebOps: Product Delivery → WebOps: Other
Flags: needinfo?(bobby)

Updated

4 years ago
Whiteboard: [change - configuration]
(Reporter)

Comment 2

4 years ago
Indeed! I think there are two things to correct here: 

If possible, https://donate.mozilla.org/page/unsubscribe/ should actually go to https://sendto.mozilla.org/page/unsubscribe/ . Is that something we can easily setup even with the blanket redirect? Then, people who have already received an email with "donate.m.o" won't be asked to donate.

For future downloads though, we should really change the link in the email that goes out. What system sends email to people when they've downloaded Firefox? How can we change that text?
Flags: needinfo?(bobby)
(Assignee)

Comment 3

4 years ago
(In reply to Bobby Richter [:secretrobotron] from comment #2)
> Indeed! I think there are two things to correct here: 
> 
> If possible, https://donate.mozilla.org/page/unsubscribe/ should actually go
> to https://sendto.mozilla.org/page/unsubscribe/ . Is that something we can
> easily setup even with the blanket redirect? Then, people who have already
> received an email with "donate.m.o" won't be asked to donate.

i have updated this redirect.

$ curl -IL https://donate.mozilla.org/page/unsubscribe
HTTP/1.1 301 Moved Permanently
Server: Apache
X-Backend-Server: pp-web01
Vary: Accept-Encoding
Content-Type: text/html; charset=iso-8859-1
Date: Tue, 18 Feb 2014 23:38:49 GMT
Location: https://sendto.mozilla.org/page/unsubscribe/
Transfer-Encoding: chunked
Connection: Keep-Alive
X-Cache-Info: caching

HTTP/1.1 200 OK
Server: Apache
Vary: Accept-Encoding
Content-Type: text/html; charset=utf-8
Strict-Transport-Security: max-age=31536000; includeSubDomains
Date: Tue, 18 Feb 2014 23:38:49 GMT
Surrogate-Key: wrapper:1:en_US:1
Transfer-Encoding: chunked
Connection: Keep-Alive
Set-Cookie: X-CheckNode=; domain=sendto.mozilla.org; path=/
X-Frame-Options: SAMEORIGIN
X-Cache-Info: caching


> For future downloads though, we should really change the link in the email
> that goes out. What system sends email to people when they've downloaded
> Firefox? How can we change that text?

unfortunately i have no idea who actually owns this service, nor how the emails are generated.
(Reporter)

Comment 4

4 years ago
Outstanding! 50% success!

Leaving this bug open until I can track down someone who knows about the system that sends out that email.

Comment 5

4 years ago
Becky and I can tell you when that mail started getting sent - months ago, maybe a year or so, I'd have to check. I'm afraid we don't know anything about who put it that message together though.

Happy to give you the login for askjoin mailman if you think you can figure it out there?
(Assignee)

Updated

4 years ago
Assignee: server-ops-webops → cturra
(Reporter)

Comment 6

4 years ago
Aha. Found the mailing list in BSD which has a mailman reply-to address: https://sendto.mozilla.org/page/s/sign-up-for-mozilla

Unsubscribe link changed. Problem solved. Bug closed.
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → FIXED
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