970000 - Drop menu in Gmail results in hang

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[jlevinter]

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 (Beta/Release)
Build ID: 20140208004002

Steps to reproduce:

Opened drop menu in Gmail when reading an email to view more options (trying to report phishing).


Actual results:

Firefox Aurora became unresponsive and had to be forced closed


Expected results:

The drop down menu should appear

Comment 1

[iamjayakumars]

Try in safemode or Try with new profile.

Safemode - https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Profile - https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Comment 2

[robotchicken1]

This happens to me as well. It happens in safe mode and with a new profile. It disables me from using critical features of Gmail.

Comment 3

[Paul Silaghi, QA [:pauly]]

Can't reproduce on Aurora 29.0a2 (2014-02-10), win 7 x64

Comment 4

[Wayne Mery (:wsmwk)]

(STM we should be using needinfo)
(In reply to iamjayakumars from comment #1)
> Try in safemode or Try with new profile.
> 
> Safemode -
> https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-
> mode
> 
> Profile -
> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles

No reply after almost 2 weeks. ==> incomplete