Closed Bug 970057 Opened 10 years ago Closed 9 years ago

Option to mass-delete users' posts

Categories

(support.mozilla.org :: Forum, task)

task
Not set
normal

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 1075637

People

(Reporter: tanner, Unassigned)

References

Details

"The spammer" is on SUMO now, and it's getting annoying having to delete 20+ posts from the same user. It'd be nice if there were a way to delete all posts from a user with one button. It'd be helpful with other spammers as well.
Related discussion thread, posted Feb 4, 2014 
https://support.mozilla.org/forums/contributors/709967 [Attn Admin] Too much spam
It is hard to delete spam one by one but in the event we accidentally delete something in between that isn't spam, it'd be hard to delete. 

BTW, is this for the support forum or is this for something else?
OS: Linux → All
Hardware: x86_64 → All
Flags: needinfo?(mana)
Flags: needinfo?(mana)
Is there any other usecase for deactivating an account? If not, we could combine the two actions into one button. Instead of "Deactivate this user", it could say "Mark as spam", which would deactivate the account *and* delete all the accounts' posts.
Great idea! But with that, shouldn't there be a pop-up that says "This action will delete all posts and deactivate this user. Continue?" [Yes] [No] 

That is just to avoid any accidental clicking. I know I've done some accidental clicking on that button but only to be saved by the pop-up. Whew.
The only thing I can think of is if a legitimate user had their account compromised, and it was being abused. Then you probably wouldn't want to delete all their posts. But then again, who would steal an account on a support forum?
(In reply to Chris Ilias [:cilias] from comment #3)
> Is there any other usecase for deactivating an account? If not, we could
> combine the two actions into one button. Instead of "Deactivate this user",
> it could say "Mark as spam", which would deactivate the account *and* delete
> all the accounts' posts.

Please do not do this, at least not without checking other possible uses.
There is another important use. Cases where for whatever reason users are asking for accounts to be deactivated.

Additionally I wonder is this going to be the same method an Admin uses ? 
Again there may not always be the necessity or desire to delete all posts.

What happens if an Admin changes the UserName, not the display name; because for instance the user name was forgotten. After implementation of this bug that would still be possible wouldn't it ? (Without posts getting deleted.)
I think this should be blocked by the bug to log (or archive instead of deleting) deleted posts.
So needs Depends on Bug 939938 - Create a log for post and thread deletions 

Otherwise how do we show deactivating was justified, we are destroying the audit trail.
(In reply to John Hesling [:John99] from comment #6)
> There is another important use. Cases where for whatever reason users are
> asking for accounts to be deactivated.

Do we have any instances of that? Can you link to them, so everyone knows why a user would make that request?

> What happens if an Admin changes the UserName, not the display name; because
> for instance the user name was forgotten. After implementation of this bug
> that would still be possible wouldn't it ? (Without posts getting deleted.)

I'm not sure what you're asking. In the past, username changes have updated existing posts, not deleted them.
(In reply to John Hesling [:John99] from comment #7)
> I think this should be blocked by the bug to log (or archive instead of
> deleting) deleted posts.
> So needs Depends on Bug 939938 - Create a log for post and thread deletions 
> 
I agree.

(In reply to Chris Ilias [:cilias] from comment #8)
> (In reply to John Hesling [:John99] from comment #6)
> > There is another important use. Cases where for whatever reason users are
> > asking for accounts to be deactivated.
> 
> Do we have any instances of that? Can you link to them, so everyone knows
> why a user would make that request?

Yes.  See bug 726941 which links to 
https://support.mozilla.org/forums/contributors/709884
https://support.mozilla.org/forums/forum-moderators/709009
Depends on: 939938
I went to https://support.mozilla.org/forums/contributors/709884 to find out why the user wanted his/her account deactivated but not deleted, and found the user was asking for his/her account to be deleted.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → DUPLICATE
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