From Bugzilla Helper: User-Agent: Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:0.9.3+) Gecko/20010826 BuildID: 2001082608 From the www.alltel.com home, choosing site map, then wireless, there is a pop-up requesting the zip code be supplied. This is in reponse to the referenced URL. Entering the zip code and clicking OK does not seem to do anything (This itself may be a Mozilla problem since it seems to work OK for Netscape 4.75). However, upon clicking the pop-up's X in it's frame to close it, Mozilla crashes with the error pop-up "Mozilla has caused an error in KERNEL32.DLL" Reproducible: Always Steps to Reproduce: 1.Either start from the referenced URL or (with www.alltel.com, then site map, then Residential Services) 2.Click Wireless 3.Type zip code in the pop-up. I used 85747, but I don't think it matters, click OK. Nothing appears to happen. 4. Click the pop-up X in frame to close. There is some flickering before the crash. Actual Results: Crash. Expected Results: Clicking the X should simply dismiss the pop-up. Clicking OK should take one to the next step in Alltel's process. There may be two bugs here. 1. No response to clicking OK after entering zip code in the pop-up. 2. Mozilla crash after clicking on pop-up's X in it's frame.
yup, that is an evang issue (the OK button)
Someone has filed bug 97645 for the OK button/Evangelism issue. Let's use this bug for the reporter's intent: the crash.
If you are crashing in Mozilla the best thing you can do to help the developers fix your bug is to attach a stacktrace. If you're not building yourself you are not out of luck. Mozilla (thanks to a very cool donation from Netscape) releases nightly and milestone builds with Full Circle's Talkback. Talkback should catch most crashes and offer to send in a crash report. I can retrieve that crash report and attach it to your bug report if you provide either the Incident ID (you can get it by running the talkback program from /components/talkback/) or you can let me know the email address you used to submit the report and the time of sending. Thanks for your help in testing Mozilla and reporting bugs.
Asa, thanks for your comments. I do pick up the nightlies at least once a week. As to this bug, I've gone back to Alltel's site, but it seems they've changed their pages somewhat. Now when I click on the Wireless link, nothing happens at all. Mozilla recognizes it as a link because the cursor changes to a hand. But, clicking on it results in no action. This occrus on their URL: http://estore.alltel.com/Dispatch.jsp?.NewState=Enter. The same is true using Netscape 6.1 except that the one link there which does work for both Netscape and Mozilla (the one labeled "dsl service locator"), when clicked from Netscape 6.1 causes the crash when that Browser window is terminated. This does not happen on the 2001092308 Mozillia nightly. The net is that it appears Mozilla no longer crashes as before. I don't know what it is about those Alltel links that make them nonfunctional.
Thanks for the followup. Can you please file a new bug on the new issue and I'll resolve this one.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 18 years ago
Resolution: --- → WORKSFORME
Whatever it is about the nonfunctional links at the noted Alltel URL seems NOT to be a Mozillz problem. They are nonfunctional with MSIE as well. I think the problem is with Alltel.
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