Closed Bug 972269 Opened 10 years ago Closed 10 years ago

Tell people to ask a question when they try to register

Categories

(support.mozilla.org :: General, defect, P1)

Product:
support.mozilla.org
Component:
General
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED FIXED
Milestone:
2014Q1

People

(Reporter: atopal, Assigned: mythmon)

References

Details

(Whiteboard: u=user c=general p=1 s=2014.4)

Attachments

(1 file)

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Details 
We removed the registration part from the sign-in page, but lot's of people are still clicking on it. We should restore the part of the sign-in page that leads people to the AAQ. 

In addition to that we should remove the link that says "I don't have an account." It just links back to the same page.
Two related support forum threads:

https://support.mozilla.org/en-US/questions/986344
https://support.mozilla.org/en-US/questions/986343

My vote is to add two call to actions to the right of the sign in form:

"Have a problem and need to post a question to the support forums?" -> points to /questions/new
"Want to register to become a contributor?" -> points to /get-involved
(In reply to Ricky Rosario [:rrosario, :r1cky] from comment #1)
> "Have a problem and need to post a question to the support forums?" ->
> points to /questions/new
> "Want to register to become a contributor?" -> points to /get-involved

^^ And please don't use my wording literally.
Would it not be sensible if the two paths lead to separate registrations and separate named groups.

Maybe Posters & Contributors.

Anyone registering to ask a question becomes registered as a Poster.
Anyone registering to help others becomes registered as a Contributor
(Or even New Contributor or Contributor YYYY - indicating when they joined ).

This is an improvement because:
Different paths can include relevant information.
Everyone can tell apart those asking questions from those trying to help.

At some future time we may consider
- Again allowing posting without registration 
   (Personally I do not favour that,at least until the solved rate is much higher) 
- More granular groups for contributors (We already have Trusted, Mods, Helpers, Admins)
- Treating the two groups differently e.g.
-- Giving additional powers to Contributors - e.g. locking duplicated posts
-- Restricting posters -e.g. Rate limiting  Restrict to only post in their own or new threads.
    (That immediately almost solves the annoying and unhelpful problem with long rants and multiple questions per thread.)
1pt to do the UI changes in comment 1
Whiteboard: u=user c=general p= s=2014.4 → u=user c=general p=1 s=2014.4
Yoink.

John: We already track people who register as contributors or otherwise. This is an effort to get people to use the right registration forms.
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → FIXED
Oops. I didn't mean to mark this as fixed.
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Attached image shot_24481.png — 
This is in a pull request: https://github.com/mozilla/kitsune/pull/1838
I've attached a screenshot of what it looks like right now.
Assignee: nobody → mcooper
(In reply to Mike Cooper [:mythmon] from comment #7)
> Yoink.
> 
> John: We already track people who register as contributors or otherwise.
> This is an effort to get people to use the right registration forms.

Mike 
Are you saying now this is fixed new users are NOT registered as *contributors* ?
That would be useful as I mentioned above (comment #3) .

Further are you saying there is already some alternative  *registration form* ? 

AFAIK 
As it stands those wishing to help others and answer questions, 
or generate 1000s of spam emails 
register in the same way, and use exactly the same registration form as those needing only to ask a new question in their own thread.

Sure some people may be in totally the wrong place,and some may be wishing to do something other than use the support forum, but we do not segregate ordinary users at registration from those wishing to contribute by for instance answering support questions. This is no doubt a  problem inherited when we changed over to prevent anonymous posting.
Looks great to me, Mike! CC'ing Madalina and Rosana for feedback.

John, yes, we have different pathes for people signing up as users and for those signing up as contributors. Users are supposed to go through the "AAQ" flow to sign up and ask a question at the same time. Contributors are supposed to go through the "get involved" pages. Those who sign up through the "get involved" pages are added to the contributor group and are getting a special welcome email.
Kadir, and those going through the "AAQ" flow what are they registered as: **Contributors**

So we are unable to distinguish the two in any way or give them different permissions, so I guess the main  difference is the spammers miss out on the welcoming email and have  a shorter route to follow.
John, those coming through the AAQ flow are not registered as contributors.

That said, a lot of people are signing up through the get-involved pages without actually contributing anything. We are addressing that as part of this quarter's goal of improving the contributor onboarding workflow.
This was deployed a few days ago.

https://github.com/mozilla/kitsune/commit/a65bcbbd19166064e323447cd7fa8998a9e3a279
Status: REOPENED → RESOLVED
Closed: 10 years ago → 10 years ago
Resolution: --- → FIXED
The only significant difference is the welcome email. 
Both paths lead to registration as the same group **Contributor**. 

Unless I have missed something a **user** is still signed up as a Contributor, 
and able to post in another Users thread where email notifications from a single spam post may instantly be sent to another 1000 users. Just seems a missed opportunity to me. 

Two separate paths should result in two separate groups with separate properties and permissions. 
At the very least it helps readers of the forum distinguish a user from a contributor. Possibly register new contributors as buddies initially.
Potentially it helps us if we wish to change permissions, possibly only allow Users to post in their own thread for instance, thus preventing the email of 1000 spam notifications from a single spam post.
(In reply to Kadir Topal [:atopal] from comment #13)
> John, those coming through the AAQ flow are not registered as contributors.
>

Kadir, I am sue you are correct
What are they registered as then ? 
Can you give an example of such persons ? 
Where is that group registered & listed ?
I do not see any evidence of such posts & threads on the forum from such none contributor users ?
OOPs yes some users are not contributors. 

As a separate bug maybe we should take advantage of that
The issue is that the paths that we have today are not good enough. Way more people sign up as contributors who are obviously not interested in contributing. We're working actively on improving those paths and as you know there is also the idea of a role centric forum, where contributors would get a different view then users, but figuring out the details of that will take time.
I run into this problem today.
I wanted to provide some information to an open issue.
I read "You must log in to your account to reply to posts" and clicked the link. I didn't have an account yet.
I got to the sign in page and didn't find a link to create an account. I thought "weird".
I clicked on "I forgot my username" to see if the registration form was hidden in there. No way.
I finally clicked "Ask a question" even if I didn't have any question to ask and filled it until I got the email verification message in my inbox. I aborted the question then, logged in and finally replyed to the answer.

So it seems you are missing some use cases for letting people in. A registration form linked to that "You must log in to your account to reply to posts" page would have solved it in a way we are all used to. I wonder how many customer interactions you're losing because of this.
See Also: → 1004969
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