973561 - [CostControl] Firstly balance is showed with red icon when user accesses to utility try screen.

Status: RESOLVED WORKSFORME

(Firefox OS Graveyard :: Gaia::Cost Control, defect)

Description

[Loli (:lolimartinezcr)]

Attachment: 2014-02-17-04-18-21.png

Tested 02/17
Gecko-0b35113
Gaia-999808c

Pre-requistes:
SIM card with balance
prepaid SIM card

Steps:
User acceses to utility try

Actual result:
Firstly user sees balance with red icon (see attached image 2014-02-17-04-18-21.png) and when user accesses second time sees balance without red icon (See attached image 2014-02-17-04-18-50.png) 

Expected result:
User can see balance without red icon

Comment 1

[Loli (:lolimartinezcr)]

Attachment: 2014-02-17-04-18-50.png

Comment 2

[Jason Smith [:jsmith]]

Loli - What happens on a 1.1 build? Trying to understand if this is a regression or not.

Comment 3

[Loli (:lolimartinezcr)]

(In reply to Jason Smith [:jsmith] from comment #2)
> Loli - What happens on a 1.1 build? Trying to understand if this is a
> regression or not.

In 1.1 always appear with red icon all time

Comment 4

[Joe Cheng [:jcheng] (please needinfo)]

ni? mri to confirm the bug

Comment 5

[Marina Rodríguez [:mai]]

Hi, 
this is not a bug, the icon red informs the phone is on roaming. This icon advises that the automatic update is disabled.

Comment 6

[Loli (:lolimartinezcr)]

(In reply to marina rodríguez [:mai] from comment #5)
> Hi, 
> this is not a bug, the icon red informs the phone is on roaming. This icon
> advises that the automatic update is disabled.

But when you tap "Update" button this icon disappear in usage aplication and not disappear in utility try. This is correct?

Comment 7

[ayman maat :maat]

this is cost control so passing to rafa

Comment 8

[ayman maat :maat]

(In reply to marina rodríguez [:mai] from comment #5)
> Hi, 
> this is not a bug, the icon red informs the phone is on roaming. This icon
> advises that the automatic update is disabled.

Ok I cannot reproduce this bug as i do not have access the necessary prepaid SIM card here in Berlin to activate this functionality. However based on the information in this bug I would say that both the visual language and the UX are possibly not correct here.

referencing attachment 8377083 [details]: 

Firstly I would ask from a UX PoV how does the user know that the red icon indicates that the phone is on roaming and that automatic update is disabled? is there any interaction with the icon that gives the user a more detailed explanation? and is the icon repeated anywhere within the CC app itself when the phone is in roaming?  If so what does the interface look like?

Secondly the icon style (red with an exclamation mark) itself gives the impression that the Cost Control app is in a state of error. From the information on the bug I dont believe that the CC app is in a state of error when the phone is roaming, therefore at the moment i would question the visual treatment demonstrated in attachment 8377083 [details].

At the moment when i look at this screenshot in isolation i would say that the red icon is both potentially insufficient and inaccurate indication of state.

Are there any wireframes available for this?

ni? to maria and Lili to give me more information on the behaviour of the CC app and associated entry in the notification tray in this state here so i can give more accurate guidance.


(In reply to Loli from comment #6)
> 
> But when you tap "Update" button this icon disappear in usage aplication and
> not disappear in utility try. This is correct?

does the update functionally work when the phone is roaming?
is there any possibility that you could provide a video of this behaviour so i can have a clearer picture please. 

ni? to loli

clearing ni? to rafa as i am dealing with this now

Comment 9

[Marina Rodríguez [:mai]]

Attachment: Roaming - Prepaid scenario

I've attached the page 48 of the latest UX specification of CC to explain the Roaming scenario.
You're right, the icon style (red with an exclamation mark) is used to remark an error. The CC app considers an error when the application can not refresh its data (like AirplaneMode, no coverage, some cases of roaming,..) These cases are explained on the page 14 of the CC specification. 
When an error occurs, (page 15) this is the expected behavior: 
    * Error cases never double, they show one at a time, allowing the user to act on one error at a time.
   * If a user acts on an error, it should disappear until  user returns to the application if that error is still pertinent

Don't forget Loli is in Roaming and could be problems because of it with the updates.

I hope this information could help you, Ayman

Regards