975835 - Login to Developer Network gives "Browser unsupported" (FF v27.0.1)

Status: RESOLVED WORKSFORME

(developer.mozilla.org Graveyard :: Sign-in, defect)

Description

[74760106]

What did you do?
================
Login fails b/c it tells I don't run a supported browser.

Changing the User-Agent on Chrome to Firefox and logging in from Chrome went just fine.


What happened?
==============
Login redirects to: https://login.persona.org/unsupported_dialog

Clicking the link directs me to the download pages that tells me I run the latest version!




What should have happened?
==========================
Well, maybe logging in?
System: Windows 8.1 x64 N-version (MSDN)

Bug is verifiable with v26 and my UA looks like this:

(Mozilla/5.0 (Windows NT 6.3; WOW64; rv:27.0) 
Gecko/20100101 Firefox/27.0


Is there anything else we should know?
======================================
To use Chrome to get into Mozilla's developers network is kind of embarrassing, don't you think? ;)

Comment 1

[David Walsh :davidwalsh]

Was this experience with a GMail email address?  I believe it may relate to this:

https://github.com/mozilla/persona/issues/3998

Comment 2

[David Walsh :davidwalsh]

Also, could you please try clearing your cache and trying to log in again?

Comment 3

[74760106]

I use a remailer so I don't think it feels that it goes to a Gmail. I can try with another one but I think it's something with my FF since I now logged in on an older version and it seems to work.

Still, I have nothing that changes my UA. I restarted FF in safe-mode with all extensions off with the same results.

The obvious reinstall has been done and I removed all it's presence in the registry by hand but if it's my settings that are the culprit then it doesn't matter since I restore my profile with Mozbackup.

The cache is cleared on each exist because I run a memory-cache along with a disk-cache (FF seems to prefere it more) that is placed on a Ramdisk (Win version of tmpfs I guess). 

Except for writing the obvious things to to the disks, everything runs in memory, without a pagefile and there TMP is pointed at the above Ramdisk.

(I should take this in an other thread probably but if there are some instruments to measure the browsers behavior I would really like to know how to use it cause yes, I have many windows, around 80 in a tree-based view and have turned off most of the extensions or the ones that are hungry and it still leaks memory to the point that I usually restart it when I come up to 1.5 gig and is sluggish and that happens a few times a day. But cpu-wise it's never taking much time. Compared to Chrome with currently 326 tabs and a large amount of extensions is quicker then my FF and I want to know what slows it down. Everything in the system is run as fast as it can since I run it exclusively in memory (have 64gb 1833 Mhz, i7 3820 OC too 4.8 but water-cooled so no problems there) and the transactions it HAS to make to the disk is to SSD's.

But still, having this heavy workstation FF is slow! How to measure that? I switched to Aurora now to see if it will run better. But the login still doesn't work... 

So omitting the babble about the general state of it, it still don't work.

Instruction on how to create a new user and move the minimal information but still having the passwords, links etc would me much appropriated because then we can rule out the profile or not.

I started to investigate it all since FF is sluggish (and I have turned off all the extensions that could be the culprit, but the slowness never showed on the amount of CPU. It should not be slow at all. This workstation is an i7-3820 (OC to 4.8), 64GB mem at 1833Mhz, SSD-disks, PCI Gen 3 etc and is rock-stable although it's overclocked (watercooled).

So efter Windows starts it practictly only uses memory since there is no pagefile and the temp-dirs are pointed to the Ramdisk as well.

My Chrome has currenly 326 open Windows and is faster then my FF (that I WANT to use) with 70.

So I have no idea why it's behaving like this just on that. I did a reinstall but since I backuped with Mozbackup if there is anything in my userdata that is wrong then it's placed back.

Comment 4

[74760106]

Ok, my head had that epic meltdown of the year in the last lines. Please dig those deep down somewhere near the Netscape code.

I created a new blank profile just for Aurora. It didn't take the old persona account(I asked for reset link twice but never got it)so I created a new one and that one worked.

Ergo, something in my old profile made Personas not recognize the browser. That is very odd.

Question: 
Close this or try to figure out what bug that might be? Create a blank user in "normal" FF and try that as well or just let it be and concentrate on 64-bits? ;)

Comment 5

[Luke Crouch [:groovecoder]]

Please attach a screenshot. Does this error appear in the Persona sign-in dialog? If so, it's a bug on their side, and should be filed here: https://github.com/mozilla/persona/issues.

Comment 6

[Jannis Leidel [:jezdez]]

I wasn't able to reproduce this and haven't seen similar reports.