Closed Bug 976324 Opened 10 years ago Closed 10 years ago

Thunderbird templates are not working

Categories

(support.mozilla.org :: Knowledge Base Software, task, P1)

Product:
support.mozilla.org
Component:
Knowledge Base Software
Type:
task

Tracking

(Not tracked)

Status:
RESOLVED FIXED
Milestone:
2014Q1

People

(Reporter: thomas.lendo, Assigned: rrosario)

References

Details

(Whiteboard: u=user c=wiki p=1 s=2014.4) 

Thunderbird templates are not working on SUMO after transferring from old SUMOMO.

e.g. in article https://support.mozilla.org/en-US/kb/reply-above-or-below-quoted-text and template https://support.mozilla.org/en-US/kb/templateaccountsettings isn't working. Error note: "The template "accountsettings" does not exist or has no approved revision."
The templates didn't have the is_template column set to True. Triggering a save() on all of them fixes that. Now the KB is rebuilding and we should be good to go.
Assignee: nobody → rrosario
Priority: -- → P1
Whiteboard: u=user c=wiki p=1 s=2014.4
Target Milestone: --- → 2014Q1
This should be fixed by now. Reopen otherwise.
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → FIXED
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