Closed Bug 97693 Opened 23 years ago Closed 23 years ago

sprint.com - Mozilla cannot access Sprint's My Account Manager

Categories

(Tech Evangelism Graveyard :: English US, defect, P1)

Product:
Tech Evangelism Graveyard
Component:
English US
Type:
defect

Tracking

(Not tracked)

Status:
VERIFIED FIXED

People

(Reporter: len, Assigned: bc)

References

(
URL
)

Details

(Whiteboard: [CONTACT-INFO][aok]) 

I am using mozilla 0.0.3 on a system running RH 7.1 with the
2.4.3 kernel.   When I try to access My Account Manager on
Sprint's web page www.sprint.com, after entering my ID and
password, I keep getting a message saying it can't process
the transaction and give me an error code 51299.   I've tried
calling Sprint and sending them e-mail, but I keep getting
non-responsive answers.  I just tried accessing the account
with Netscape 4.77, and it works.

I presume Sprint is using some non-standard code of some 
sort.  It may be impossible to get them to deal with the
issue, but it might be worth the effort to try.  However,
my experience with them so far is not encouraging.

If anyone can suggest something I can do as a customer of
Sprint to get them to look into the matter, I would be
willing to try.
what is the url to the login page?
Sorry.
The login url is

www.sprint.com/myaccount/ld
After clicking on Login, that takes me to

access.myaccount.sprint.com/sek-bin/login.gas.bat?URI=https%3A%2F%2Fwww.myaccount.sprint.com%2Fcustserv%2FCIDisplay%2Fmain%2FloginWW&LOCALE=en_US&AUTHMETHOD=UserPassword

(Sorry for the long string, but I didn't want to cut it off.)

There is an intermediate page asking me to wait, and then I get the error
message from

www.myaccount.sprint.com/custserv/CIDisplay/main/loginWW

Maybe there is enough information in the long string for someone to figure
out what they think they are doing. 



assuming evangelism
Assignee: asa → bclary
Component: Browser-General → US English
Product: Browser → Tech Evangelism
QA Contact: doronr → zach
Version: other → unspecified
marking NEW.
Status: UNCONFIRMED → NEW
Ever confirmed: true
I'm having the same problem as len@math.northwestern.edu on Windows 2000, SP2,
Mozilla Build ID:
2001080110

Here is the error message: An error occurred while attempting to process the
requested transaction. Please call the Help Line at 1-800-726-1953. Document the
error code for assistance. The error code is (51299).

This used to work with Mozilla... I did have occasional problems logging in to
Sprint but I had assumed it was a timeout issue as the Sprint pages are horribly
slow. The Sprint website has not changed visibly.

The browser test at: http://www.sprint.com/myaccount/ld/browser/
comes up with a blank page.

My experience with the 800 number tech support was that it was useless.

I've tried disabling/enabling various combinations of SSL and TLS without success.

Mozilla/Sprint worked OK when I paid my last bill in early August.
URL: http://www.sprint.com/myaccount/ld
Summary: Mozilla cannot access Sprint's My Account Manager → sprint.com - Mozilla cannot access Sprint's My Account Manager
https://access.myaccount.sprint.com/sek-bin/login.gas.bat?URI=https%3A%2F%2Fwww.myaccount.sprint.com%2Fcustserv%2FCIDisplay%2Fmain%2FloginWW&LOCALE=en_US&AUTHMETHOD=UserPassword

Form processed at  "/sek-bin/login.gas.bat" via POST.

Reporter, without more information there is not really much we can do. Are you
using Mozilla 0.9.3? Have you tried a more recent build? We are at 0.9.5 now.


Trouble Logging In? Click  here.
https://www.myaccount.sprint.com/custserv/CILoginNCO/main/problemLogin

Test your browser http://www.sprint.com/myaccount/ld/browser/browserResults.html
Error: expire.toGMTString is not a function
Source File: http://www.sprint.com/myaccount/ld/browser/javascript/testcode.js
Line: 296

contact form http://csg.sprint.com/contact/feedback.shtml
Whiteboard: [CONTACT-INFO]
Just tried 0.9.5... Still doesn't work.
I'm using Mozilla 0.9.5.  I've even managed to get a Java plugin to work with
it. But I still can't get into my sprint account.  I can with Netscape 4.7X.
With Mozilla, exactly the same thing happens as before.
you might not have https support installed, does https://sourceforge.net work?
https is installed. sourceforge came up OK.
I take back the bad stuff I said about about Sprint tech support. :-)

I just called Sprint at 1-800-726-1953 and spoke with Aaron Roberts. Aaron says
they are seeing a Java Script error with Netscape 6. He said someone (not Aaron)
is working on the issue. I gave Aaron bclary@netscape.com as a contact. I tried
to log in with the Java Script console active and didn't get any error messages.

On the Sprint intro page I tried the "Test Your Browser Link" with Venkman
running and got the following: Exception [Error] [class: Error] {3} thrown from
function setCookie(name=string:"MyAccountManager", value=string:"TRUE",
expire=string:"1/1/2010") in
http://www.sprint.com/myaccount/ld/browser/javascript/testcode.js, line 296.
[e] message = [string] "expire.toGMTString is not a function"
Exception [Error] [class: Error] {3} thrown from function () in
http://www.sprint.com/myaccount/ld/browser/javascript/testcode.js, line 290.
[e] message = [string] "expire.toGMTString is not a function"

When actually trying to login with Venkman active I don't get any errors.

(I make no claims as to actually knowing what I'm doing with Venkman either...)
http://www.sprint.com/myaccount/ld/browser/browserResults.html claims for
mozilla trunk 2001110803/win2k: Cookie Acceptance not enabled

reformatting for readability
http://www.sprint.com/myaccount/ld/browser/javascript/testcode.js

//if netscape users pass all the tests, 
// they are automatically forwarded to the login page
if ((browserPass == true) && (cookiesEnabled == true)){
  if ((js == true) && (Netscape128 == true)){
    setCookie("MyAccountManager", "TRUE", "1/1/2010");
    document.location = "https://access.myaccount.sprint.com/sek-bin/login.gas.bat";
  }
}
function setCookie(name, value, expire) {
  document.cookie = name + "=" + escape(value)
  + ((expire == null) ? "" : ("; expires=" + expire.toGMTString()))
}
	
Note the expire value is passed as a string and they are calling a Date function.

Contacted via their web feedback form.
Status: NEW → ASSIGNED
OS: Linux → All
Priority: -- → P1
Hardware: PC → All
Target Milestone: --- → Dec
Whiteboard: [CONTACT-INFO] → [CONTACT-INFO][aok]
Build ID: 2001122106
Looks like Sprint fixed their site. I just logged in and paid my phone bill!
Thanks Robert. I will mark fixed. Reopen if you have additional problems.
Status: ASSIGNED → RESOLVED
Closed: 23 years ago
Resolution: --- → FIXED
Additional note...

The "test your browser" link at http://www.sprint.com/myaccount/ld/ still
returns a blank screen but everything important works now...


still have 
Error: expire.toGMTString is not a function
Source File: http://www.sprint.com/myaccount/ld/browser/javascript/testcode.js
Line: 296
on the test page. trivial though, if you want to pursue that please open a NEW
bug on the test page and DO NOT reopen this one.
I get an error:
There is a problem with the certificate that identifies access.myaccount.sprint.com.
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Build ID: 2002020406

I just logged in sucessfully to the Sprint site. Still works for me.
Brant, any certificate errors are unrelated to the original issue in this bug.
Please file a new bug if that continues to be a problem.->fixed
Status: REOPENED → RESOLVED
Closed: 23 years ago → 23 years ago
Resolution: --- → FIXED
Verified
2002022703/WinXP
Status: RESOLVED → VERIFIED
Product: Tech Evangelism → Tech Evangelism Graveyard
You need to log in before you can comment on or make changes to this bug.