97696 - cbsnews.com - RealPlayer not launched at this site

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect, P1)

Description

[David Epstein]

Reproduced on WinNT N6.1 branch 20010830. 
1. Go to http://www.cbsnews.com
2. Click on one of the video links under "Experience This Story".
3. View popup CBSNews video window.
Result: RealPlayer doesn't launch.
Expected: In IE5.5, RealPlayer displays in the video window and launches.

Comment 1

[shrirang khanzode]

nopity nope! Works absolutely fine. David, pls make sure u have the realplayer 
bundled with daily builds installed. Doing 'about:plugins' should list the 
realplayer from under the components folder under ur browser installation. Let 
me know if this does not work and I will come over..

Comment 2

[David Epstein]

Revised steps for reproducing:
1) Go to http://www.cbsnews.com
2) Under "TOP STORIES", you'll see the video key symbol.
3) Find a story with this video key and click on it.
4) In the resulting window (scroll if necessary), look under the "Multimedia"
tab and click on Video.
5) View the popup video window.
Result: RealPlayer doesn't appear.

Shrirang sent me xpcom plugin files to download into mozilla's component folder
(nppl3260.xpt & nppl3260.dll). Even with these files, RealPlayer didn't launch
in mozilla for a video selection in http://www.cbsnews.com. However, a couple of
scenarios did work:
1) The video selection launches RealPlayer in the 6.1 commercial build (which is
bundled with the RealPlayer plugin and incls the above files). same cbsnews site.
2) The video selection launches RealPlayer in the mozilla build at another site:
www.cnn.com . Click on Quickcast, then select RealAudio and BroadBand, then
click on Set.
We also checked the JS at the site video window (right mouse click in the
window) and found that it doesn't include a Mozilla tag for execution. Here's
the code snippet:

if (bname.indexOf("Netscape") >= 0 && int_ver == 4) ns4 = 1;/*netscape 4 +*/
if ((nUser.indexOf("Netscape") >=0) && int_ver >= 5){ns6 = 1;}/*netscape 6*/
if (nUser.indexOf('MSIE 4') >0) ie4 = 1;/*internet explorer 4*/
if (nUser.indexOf('MSIE 5') >0) ie5 = 1;/*internet explorer 5*/

Includes "Netscape", but not "Mozilla". Also, the videofile pathway in the JS
file does open RealPlayer config in the mozilla build.

So 6.1 is working with the RealPlayer plugin, but looks like this is a site
issue and something evangelism could look at.

Comment 3

[shrirang khanzode]

useragent string for mozilla says "Mozilla/5.0 (Windows; U; WinNT4.0; en-US; 
rv:0.9.3+) Gecko/20010831"

So 'Gecko' should be added to the client detection script.

Comment 4

[Bob Clary [:bc] (inactive)]

default qa, priority p1

Comment 5

[/\/\arcio Galli]

FYI Bob, I am handling this in my bugscape version. I will update here when I
have good news. We will be basically running tests with client side scripts and
sending them the evangelism material. 

Comment 6

[Bob Clary [:bc] (inactive)]

ok, -> marcio

Comment 7

[Bob Clary [:bc] (inactive)]

-> Plugins

Comment 8

[King-On Yeung]

although there are nppl3260.dll and xpt files in the components directory,
nightly build of mozilla doesn't show it in "about plugins". (for ns6.2.2 and
ns4, it is described as: RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)
in "about plugins")

Comment 9

[shrirang khanzode]

King, that's a known-seperate bug filed in bugzilla. we no longer support 
plugins out of the components folder. I don't have the bug number for that issue 
right now...

Comment 10

[Frankie]

1 year later... in Mozilla Mach-O:

Error: parent.document.frames has no properties
Source File: http://www.cbsnews.com/htdocs/videoplayer/newVid/footer.shtml?100
Line: 8

Error: _ml has no properties
Source File: http://www.cbsnews.com/common/js/hbe-v65-no10.js
Line: 2

Comment 11

[Eric Krock]

See Bug 199868 "crash when try to play video on cbsnews.com"

Comment 12

[Nick Bebout]

New Components

Comment 13

[thebeastwitheyesthatstared]

Real plugin seems to launch just fine here with latest firebird on XP, only
thing the media clip is no more, so this could be changed to Mozilla-only?

Comment 14

[Cody 'codeman38' Boisclair]

I'm still getting invalid URLs (specifically, whatever the current directory is
with "null" appended to it) in the video window when I try to launch any video
from CBSNews.com.  I'm running Firefox 1.0PR with both RealPlayer and Windows
Media plugins installed.

Comment 15

[Travis Chase]

This works just fine for me in the latest builds of Mozilla and Firefox with
Real Player with Real Player on Windows 2000

Comment 16

[Travis Chase]

Im resolving this as fixed. Its been working fine for me for quite awhile now.