977274 - Enable sending email to [e-mail]

Status: RESOLVED FIXED

(Infrastructure & Operations :: Infrastructure: Mail, task)

Description

[Gene Wood [:gene]]

We'd like to enable email destined for [e-mail] to be received by zimbra/postfix and go somewhere that it can be examined.

Some possible destinations that come to mind :
* A shared email account that we give credentials to a handful of Firefox Accounts folks
* An mbox file
* Something else

Our goal is to collect both bounce messages and user replies to Firefox Account account verification emails here and look at them to better understand if/how people are responding to the account verification emails.

I can configure the MX records for accounts.firefox.com to go somewhere (I'll need to know where) depending on what you think is a good solution.

Comment 1

[Ed Lim [:limed]]

One of the ways we can do this is by giving out a shared mailbox in zimbra or a distribution list and then we setup an MX record to point to mx1/2.mail.phx1.mozilla.com where we forward the mail to the DL or mailbox.

Second option is to point accounts.firefox.com MX to mx1/2 and forward the email to a mailman server. Let me know which sounds good, if we can get away with an actual mailbox in zimbra that would be good since those actually do take up a license seat.

Comment 2

[Gene Wood [:gene]]

Ed, either options is fine. Please setup whichever one is better with these recipients :

ckarloff
gene

and let me know at which point I'll setup the MX records to point it over, then we can test.

Comment 3

[Gene Wood [:gene]]

Whoops, I typo'd Chris's last name, I meant

ckarlof

Comment 4

[Ed Lim [:limed]]

We decided to use a DL with ckarloff and gene as a member of the DL, I created the virtual domain on our MX servers and it will forward it on to a mozilla.com address when it arrives.

Please set the MX records for accounts.firefox.com to the following:
10 mx1.corp.phx1.mozilla.com.
10 mx2.corp.phx1.mozilla.com.

Comment 5

[Gene Wood [:gene]]

I've created the MX records and tested and it works. Thanks very much Ed.

Comment 6

[James Bonacci [:jbonacci]]

What kind of QA is needed here?

Comment 7

[James Bonacci [:jbonacci]]

Am I reading correctly here: https://github.com/mozilla-services/puppet-config/pull/228
that this is a change to Dev, Stage, and Production?

Comment 8

[Gene Wood [:gene]]

Yes, this changes all 3 environments, however dev and stage will still have from email addresses that do not accept inbound email. Only prod will accept inbound mail to the reply-to address.

Comment 9

[Gene Wood [:gene]]

And as far as QA you can test and confirm that email sent to the new address shows up in my and ckarlof's email boxes (which I've tested already) and then when this is in prod, confirm that new signup emails indeed do come from the new email address.

Comment 10

[:Atoll]

(In reply to Ed Lim [:limed] from comment #4)
> We decided to use a DL with ckarloff and gene as a member of the DL, I
> created the virtual domain on our MX servers and it will forward it on to a
> mozilla.com address when it arrives.

What DL was used?

Comment 11

[Ed Lim [:limed]]

limed@jayne:~/git/puppet-mozilla/trunk/modules/postfix/files/mta/domains$ git grep [e-mail]
accounts.firefox.com:[e-mail]   [e-mail]