Open Bug 979283 Opened 6 years ago Updated 3 months ago

Firefox looses all customizations

Categories

(Firefox :: Toolbars and Customization, defect)

27 Branch
x86_64
Windows 7
defect
Not set

Tracking

()

UNCONFIRMED

People

(Reporter: DavidDuxbury, Unassigned)

Details

(Whiteboard: [bugday-20140310])

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0 (Beta/Release)
Build ID: 20140212131424

Steps to reproduce:

Selected the customize option to change the layout and buttons on the toolbar


Actual results:

The buttons were as expected on the current Firefox window. But opening a new window gave a button layout that is the same as before the customizations took place. All subsequent windows showed the old button layout.

After changing the layout on the new windows the customizations would stay for a short while, but then would be lost again.


Expected results:

The customizations should remain all the time.
Does it happen in safe mode (https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode)?  If it does not, please try disabling extensions to see if any of them is the cause.
Component: Untriaged → Toolbars and Customization
Whiteboard: [bugday-20140310]
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