980564 - newegg.com returns desktop not mobile site to Firefox Android and Firefox OS

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect)

Description

[dsun218]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0 (Beta/Release)
Build ID: 20140212131424

Steps to reproduce:

newegg.com returns desktop not mobile site to Fennec

Comment 1

[Aaron Train [:aaronmt]]

Please do not set severity.

Comment 2

[Aaron Train [:aaronmt]]

and please do not move bugs, I moved this to the correct component.

Comment 3

[Karl Dubost💡 :karlcow]

The site is not serving the proper content to some mobile devices (smartphone)

When entering http://www.newegg.com/ 
* on Firefox Android or Firefox OS, the site returns the desktop content.
* on iOS Safari, the site redirects to the mobile content.


# Technical details Summary

## iOS Safari

GET / HTTP/1.1
Accept: */*
Accept-Encoding: gzip, deflate, compress
Host: www.newegg.com
User-Agent:  Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; da-dk) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5

HTTP/1.1 302 Found
Accept-Ranges: bytes
Age: 0
Connection: keep-alive
Content-Length: 136
Date: Fri, 07 Mar 2014 01:14:03 GMT
Location: http://m.newegg.com
Server: NEWEGG
Server: NEG-Server
Set-Cookie: NSC_xxx.ofxfhh.dpn-WJQ=ffffffffaf18324345525d5f4f58455e445a4a4221f1;expires=Fri, 07-Mar-2014 01:44:03 GMT;path=/;httponly
Vary: Accept-Encoding
X-Cache: MISS
X-Cache-Hits: 0
X-Served-By: E412
X-Ver: 0123201401
x-server-id: 105


## Firefox OS

GET / HTTP/1.1
Accept: */*
Accept-Encoding: gzip, deflate, compress
Host: www.newegg.com
User-Agent:  Mozilla/5.0 (Mobile; rv:26.0) Gecko/26.0 Firefox/26.0

HTTP/1.1 200 OK
Accept-Ranges: bytes
Age: 116
Cache-Control: private, max-age=60
Connection: keep-alive
Content-Encoding: gzip
Content-Length: 68592
Content-Type: text/html; charset=utf-8
Date: Fri, 07 Mar 2014 01:17:00 GMT
Expires: Fri, 07 Mar 2014 01:16:01 GMT
GA: 0
Last-Modified: Fri, 07 Mar 2014 01:15:01 GMT
NEG-Created: 3/6/2014 5:15:01 PM
Server: NEWEGG
Server: NEG-Server
Set-Cookie: NSC_xxx.ofxfhh.dpn-WJQ=ffffffffaf18324445525d5f4f58455e445a4a4221f1;expires=Fri, 07-Mar-2014 01:46:57 GMT;path=/;httponly
Vary: Accept-Encoding,Accept-Encoding
X-Cache: HIT
X-Cache-Hits: 34
X-Served-By: E415
X-Ver: 0123201401
x-server-id: 114


## Firefox Android 

GET / HTTP/1.1
Accept: */*
Accept-Encoding: gzip, deflate, compress
Host: www.newegg.com
User-Agent:  Mozilla/5.0 (Android; Mobile; rv:26.0) Gecko/26.0 Firefox/26.0

HTTP/1.1 200 OK
Accept-Ranges: bytes
Age: 0
Cache-Control: private, max-age=60
Connection: keep-alive
Content-Encoding: gzip
Content-Length: 68557
Content-Type: text/html; charset=utf-8
Date: Fri, 07 Mar 2014 01:17:41 GMT
Expires: Fri, 07 Mar 2014 01:18:41 GMT
GA: 0
Last-Modified: Fri, 07 Mar 2014 01:17:41 GMT
NEG-Created: 3/6/2014 5:17:41 PM
Server: NEWEGG
Server: NEG-Server
Set-Cookie: NV%5FDVINFO=; path=/
Set-Cookie: NSC_xxx.ofxfhh.dpn-WJQ=ffffffffaf18324145525d5f4f58455e445a4a4221f1;expires=Fri, 07-Mar-2014 01:47:41 GMT;path=/;httponly
Vary: Accept-Encoding,Accept-Encoding
X-Cache: MISS
X-Cache-Hits: 0
X-Served-By: E410
X-Ver: 0123201401
x-server-id: 106

Comment 4

[Karl Dubost💡 :karlcow]

Suggestion for fixing the issue. Sending the same version of the site to Firefox OS and Firefox Android.

The [UA string for Firefox OS][1] has the patterns

"Mozilla/5.0 (Mobile; rv:$VERSION) Gecko/$VERSION Firefox/$VERSION"
"Mozilla/5.0 (Mobile; nnnn; rv:$VERSION) Gecko/$VERSION Firefox/$VERSION"

* where `$VERSION` is a number.
* where `nnnn` is a string.

The UA string for Firefox Android has the patterns

"Mozilla/5.0 (Android; Mobile; rv:$VERSION) Gecko/$VERSION Firefox/$VERSION"

but we usually recommend to identify the substring `/mobi/i` as much as possible so it will also help other browser vendors on mobile. If you are afraid to match ipad. You could match on "mobi" lowercase but not "ipad".

[1]: 
https://developer.mozilla.org/en-US/docs/Gecko_user_agent_string_reference#Firefox_OS

Comment 5

[Adam Stevenson [:adamopenweb]]

Contacting Newegg customer support on Twitter: https://twitter.com/MozWebCompat/status/455854469222109185

Comment 6

[Karl Dubost💡 :karlcow]

I have sent an email to Ross Higgins who is doing UX for newegg. See also https://github.com/webcompat/web-bugs/issues/1123#issuecomment-105142413

Comment 7

[Karl Dubost💡 :karlcow]

We got an answer. Very cool

> I have forwarded your email to our tech team. 
> Thanks for bringing it to our attention. We strive 
> to give everyone the best shopping experience and 
> this will help.

Comment 8

[Karl Dubost💡 :karlcow]

Ross just told me they fixed it.
And this is FIXED!
Thanks to Ross and the technical staff of newegg. 

With Love From Mozilla.

Comment 9

[bug.zilla]

Searching on Google for "newegg" correctly brings up m.newegg.com as the first result. However visiting newegg.com directly from the url bar does not then redirect to m.newegg.com.

Stock browser correctly redirects.
This is on 41.0a1

Comment 10

[Karl Dubost💡 :karlcow]

Reopening. We receive again the Desktop site.

* Firefox Android without version number is receiving the mobile site
* Firefox Android WITH version number is receiving the DESKTOP site

Comment 11

[Karl Dubost💡 :karlcow]

Contacted Ross again.

Comment 12

[Karl Dubost💡 :karlcow]

This is fixed again! Very cool.
Thanks Ross.

Comment 13

[Karl Dubost💡 :karlcow]

There are issues that I'm tracking at 
https://webcompat.com/issues/1123