983593 - MDN: developer-celery1 unable to connect to SMTP?

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: WebOps: Community Platform, task)

Description

[Luke Crouch [:groovecoder]]

Our page-moving celery tasks are unable to connect to the SMTP server? We consistently get these error emails from developer-celery1:

Subject: [mdn] [[e-mail]] Error: Task wiki.tasks.move_page (111b87db-8532-4467-a51a-578a39ddeb73): error(110, 'Connection timed out')

Task wiki.tasks.move_page with id 111b87db-8532-4467-a51a-578a39ddeb73 raised exception:
"error(110, 'Connection timed out')"


Task was called with args: ('en-US', u'Web/API/CSSStyleRule/style', u'Web/API/CSSStyleRule.style', u'<user>@<domain>') kwargs: {}.

The contents of the full traceback was:

Traceback (most recent call last):
  File "/data/www/developer.mozilla.org/kuma/vendor/packages/celery/celery/execute/trace.py", line 181, in trace_task
    R = retval = fun(*args, **kwargs)
  File "/data/www/developer.mozilla.org/kuma/vendor/src/django/django/db/transaction.py", line 224, in inner
    return func(*args, **kwargs)
  File "/data/www/developer.mozilla.org/kuma/apps/wiki/tasks.py", line 159, in move_page
    [user.email])
  File "/data/www/developer.mozilla.org/kuma/vendor/src/django/django/core/mail/__init__.py", line 61, in send_mail
    connection=connection).send()
  File "/data/www/developer.mozilla.org/kuma/vendor/src/django/django/core/mail/message.py", line 248, in send
    return self.get_connection(fail_silently).send_messages([self])
  File "/data/www/developer.mozilla.org/kuma/vendor/src/django/django/core/mail/backends/smtp.py", line 85, in send_messages
    new_conn_created = self.open()
  File "/data/www/developer.mozilla.org/kuma/vendor/src/django/django/core/mail/backends/smtp.py", line 48, in open
    local_hostname=DNS_NAME.get_fqdn())
  File "/usr/lib64/python2.6/smtplib.py", line 239, in __init__
    (code, msg) = self.connect(host, port)
  File "/usr/lib64/python2.6/smtplib.py", line 295, in connect
    self.sock = self._get_socket(host, port, self.timeout)
  File "/usr/lib64/python2.6/smtplib.py", line 273, in _get_socket
    return socket.create_connection((port, host), timeout)
  File "/usr/lib64/python2.6/socket.py", line 567, in create_connection
    raise error, msg
error: [Errno 110] Connection timed out

Comment 1

[Brandon Burton [:solarce]]

I've filed bug 983634 to get socketlabs' new IP for smtp.socketlabs.com added to the outbound network ACLs

Comment 2

[Brandon Burton [:solarce]]

Working now

bburton@developer-celery1: ~
$ telnet smtp.socketlabs.com 25                                                                                                                                         [9:35:46]
Trying 142.0.180.14...
Connected to smtp.socketlabs.com.
Escape character is '^]'.
220 r3.h.in.socketlabs.com Hurricane Server ESMTP service ready.
^C
^]quit