984031 - iPhone switch to Alcatel One Touch, new SIM Card SMS goes to wrong device

Status: RESOLVED INVALID

(Firefox OS Graveyard :: Gaia::SMS, defect)

Description

[Austin King [:ozten]]

Dogfooding question - I had AT&T replace my iPhone SIM card. 

When other's reply to my SMS text, I don't get them on my Alcatel One Touch.

Works:
* I can receive calls
* I can make calls and they see my #
* I can send SMS

Broken:
* I receive SMS on my Wi-Fi connected sim-less iPhone.

I've read https://wiki.mozilla.org/FirefoxOS/DogfoodingTips any other tips?

Settings > Cell Data > Message settings has Cingular values (instead of AT&T), is that what I should try next?

I had the AT&T store issue me a new SIM when I switch to the Alcatel.

Comment 1

[[:fabrice] Fabrice Desré]

You very likely receive the message on your wifi sim-les iPhone because it's going through iMessage, not using a real SMS, Nothing we can do there.

Comment 2

[Austin King [:ozten]]

Thanks!

Comment 3

[Austin King [:ozten]]

I case others hit this issue:

- I seem to be able to receive SMS from 2FA, website signups, etc
- I get SMS from FxOS and Android users

Steps to take when switching from iPhone to FxOS
http://www.imore.com/text-issues-switching-iphone-android-heres-fix

Sounds like I should wait 3 days or call Apple's 1-800 number

Comment 4

[Julien Wajsberg [:julienw]]

Hey Chris, Hermina,

Do you think this is worth mentioning in MDN and/or SuMo ?

Comment 5

[Chris Mills [:cmills]]

Yes, I do — I've mentioned it on the phone troubleshooting page, here:

https://developer.mozilla.org/en-US/Firefox_OS/Troubleshooting#Failure_to_receive_SMS_after_switching_over_from_iPhone

Comment 6

[Hermina]

Yes, I'll ask this info to be added under the Fix problems section. Thanks for sharing!

Comment 7

[Austin King [:ozten]]

I called Apple support, got into technical support and asked them to "log me out of the iMessage server", which is what I found as the suggested solution.

The service rep didn't do this and offered two solutions, neither of which worked for me
1) Clear all devices from https://supportprofile.apple.com/
2) Ask each person who is trying to send me an SMS from iPhone to delete our previous conversations.

#2 I deleted our 1:1 conversations from my wife's phone. This didn't fix it. I left group conversation which I was part of, maybe that isn't following their advice 100%, but it's too invasive a fix.

So no luck so far, I still don't get SMS from iPhone users.

Comment 8

[Julien Wajsberg [:julienw]]

Austin, even after 3 days?