Closed Bug 985474 Opened 11 years ago Closed 7 years ago

html5 video freezes

Categories

(Core :: Audio/Video: Playback, defect)

Product:
Core
Component:
Audio/Video: Playback
Version:
30 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INACTIVE

People

(Reporter: marcausl, Unassigned)

Details

I'm opening this in the hope that others may be able to give more info. I've seen two freezes of html5 video from youtube. In both cases, the audio continues but the video stops and the player is unresponsive to controls - specifically pause. In one case, I needed to kill firefox. In the other, esc exited full screen, with the player still frozen, but closing the tab cleared the situation. Different videos in the two cases. In both cases, replaying the video worked without a problem, and I've played many other videos without seeing this. So I'm reporting a low frequency intermittent that can't be reproduced! Oh Joy!
Please provide an example link.
That's a bit complicated. The other video was the Onenote intro http://www.youtube.com/watch?v=PYQS-b-xFFU which I launched from Onenote. This one took killing firefox to untangle, or at least I gave up and killed firefox. The second video was embedded. The page it was in is http://www.sumoforum.net/forums/index.php?showtopic=32430&page=4 and the video is called Day 11: Its youtube link is http://www.youtube.com/watch?v=kkQxwfHZpTI but that's not how I was watching it when it froze. It was about half way through at the time. On other tidbit - the twisty that twirls when waiting for more data was twirling.
Again with http://www.numberphile.com/videos/john_conway_invent.html Audio continues, video stops with twirly twirling. Does not respond to pause. Close all tabs and audio continues. Close firefox with x and audio stops but firefox doesn't - has to be killed.
Component: General → Untriaged
Does this bug occur when you use YouTube in HTML5? Enable HTML5 on YouTube at http://youube.com/html5 and report back.
Flags: needinfo?(marcausl)
I though it was clear that this was an HTML5 issue. Of course I'm running the HTML5 version of youtube. All reported freezes where HTML5.
Flags: needinfo?(marcausl)
All I can confirm is that http://www.numberphile.com/videos/john_conway_invent.html at some point started to no longer pause at clicking. nightly 31.0a1 (2014-03-20), win 7 x64
Component: Untriaged → Plug-ins
Product: Firefox → Core
Component: Plug-ins → Video/Audio
(In reply to Paul Silaghi, QA [:pauly] from comment #6) > All I can confirm is that > http://www.numberphile.com/videos/john_conway_invent.html at some point > started to no longer pause at clicking. > nightly 31.0a1 (2014-03-20), win 7 x64 With numberphile, it can be hard to tell that the video is no longer making forward progress. Are you sure it was?
I continue to see this now on 32. And it's not reproducible. Latest version was on https://www.youtube.com/watch?v=-EFNZMNi308 played full screen from the embedded viewer in http://www.sumoforum.net/forums/index.php?s=e670f987905733de2700f3755be7acf4&showtopic=32651&page=3 but I don't believe the particular clip matters. I am running the html5 option on youtube and this was played html5. At about 8 minutes in, playing full screen - video freezes with the spinner in the center audio continues window does not respond to mouse click to pause esc closes the full screen but the spinner continues in the embedded viewer and the audio continues close the tab - the audio continues what can I do to get more information when this happens? close firefox - audio stops but it takes a long time for firefox to close - say a minute as a guess
In beta 1 90% of YT html5 videos paused in random places (audio still playing in background). After update to beta 2 problem disappears. Now it's back with beta 5 and 6 - not for 90% of videos, but still annoying.
Fx 30 RC2 on Win7 x64 I try this video https://www.youtube.com/watch?v=K4ANXvGtfuQ 5 times including safe mode. Freezes always in random places (between 2 and 8 minutes).
I have same problem for some months. I'm not sure in which version it started. Sometimes HTML5 streaming video freezes while audio continues. I have to close the browser so the audio stops. The firefox window is closed but the firefox process is not killed. I have to kill the process manually in the task manager in order to be able to run firefox again. I can't figure out which can be the problem because it is not happening always. As soon as I restart firefox I can continue watching the video that prevously failed without any problem. Sometimes it fails a second time later but most of the times the video only fails once (in long 40min videos only once). Sometimes I can see a HTML5 video without failing even once. I'm using a laptop with an integrated Intel HD 3000 graphic card. I'm not 100% sure because I mostly use firefox to watch videos but I think this only happens to me with firefox not with other browser. I have started with a fresh profile more than once and the problem is still happening randomly.
I have not seen this in quite a while - running nightly. I think it's important to indicate which version you are seeing the issue on.
It happens to me with 31.0 version and for some months already so 30.0, 29.0 and 28.0 at least.
I am running Ubuntu 10.04 (oh yes) and I have been experiencing something similar with Firefox 32 and 35 (the one I currently use). After I browse the internet for a while, especially pages from this site : http://www.radio-canada.ca/ (but not only this one, it seems that sites that play flash videos are more likely to trigger the problem) then "boom!" : Any html5 video stop playing. Sometimes I see the first frame of the video, but it will not play. Then I use this web site to confirm that the bug has occured : https://webm.html5.org/ Normally this page says "Congratulations! Your browser supports WebM. You are all set for watching WebM videos." But in this case, it waits and waits and waits until I re-start Firefox. And also, when this occurs, the firefox process will not quit by itself. I have to type this kill -s TERM `pidof firefox` to make it quit. I then re-start Firefox and html5 videos play again perfectly until I go to the radio-canada.ca site or another one that triggers the problem. I like Firefox, I like my old system and I hope somebody somewhere will understand the bug and fix it. Also, using Chrome is not an option because of an unresolved dependency (gconf-service) Thanks to all of you.
(In reply to Guy Lachance from comment #14) > I am running Ubuntu 10.04 [OT] Sorry but comments about ancient software versions which are now full of security holes (10.04 had its end of support in 2013) are irrelevant here. Obviously you would not receive updates for your distro anyway.
Component: Audio/Video → Audio/Video: Playback
Mass closing because of inactivity. Please feel free to re-open if still relevant.
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → INACTIVE
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