987524 - [Sora][3rd][Poppit ]menu button is insensitive

Status: RESOLVED WONTFIX

(Tech Evangelism Graveyard :: Preinstalled B2G Apps, defect, P2)

Description

[sync-1]

Mozilla build ID: 20140312164001
 
 Created an attachment (id=675788)
 pic
 
 DEFECT DESCRIPTION:
 Menu button is insensitive
 
  REPRODUCING PROCEDURES:
 1.Launch Poppit;
 2.Tap to begin;
 3.Press menu button at the lower left corner;It is insensitive.When enter main menu,press these menu button,it is also insensitive.->KO
 
 
  EXPECTED BEHAVIOUR:
 These menu button should be sensitive.
 
  ASSOCIATE SPECIFICATION:
 
  TEST PLAN REFERENCE:
 
  TOOLS AND PLATFORMS USED:
 
  USER IMPACT:
 
  REPRODUCING RATE:90%
 
  For FT PR, Please list reference mobile's behavior:

Comment 1

[sync-1]

Attachment: pic

Comment 2

[Lingling Zhao]

This issue cannot repro on 1.1 device.

Comment 3

[Lingling Zhao]

The same thing happens in other apps such as Heroj and DeltaCity, there is no response after clicking a button occasionally.

For these apps' package please check the attachment.

Comment 4

[Lingling Zhao]

Attachment: deltacity.zip

Comment 5

[Lingling Zhao]

Attachment: heroj.zip

Comment 6

[Jason Smith [:jsmith]]

Can someone reproduce this on the Moz side on 1.3?

Comment 7

[J Zimbrick]

I am able to reproduce this issue on the latest Buri 1.3 build.

When pressing Poppit's menu button it will occasionally darken like it's being tapped, but nothing happens. Tapping the menu button a second time will usually open the main menu, and tapping buttons there can cause a similar result where the button darkens but nothing else happens.

1.3 Environmental Variables: 
Device: Buri
BuildID: 20140326004002
Gaia: 812838ad0fabf51fa14435af562ddac6d26fa936
Gecko: ba97efb0da4b
Version: 28.0
Base Image: V1.2-device.cfg

Comment 8

[Jason Smith [:jsmith]]

I can't reproduce this on 1.5 on 3/27 build on Buri.

Can we get a video of the bug here?

Comment 9

[J Zimbrick]

Adding youtube link to the url field showing this issue.

The issue can be seen reproducing in this video around 23 seconds, and again at 34 seconds. The buttons are pressed, and react by darkening, but nothing else happens until they are pressed again.

It seems to be quite a bit more intermittent than it was when I posted comment 7, but still occurring occasionally, on today's 1.3.

Video recorded with the following 1.3 Environmental Variables:
Device: Buri
BuildID: 20140328004002
Gaia: 523196662f4d19c7898d5f4773da020c39cfe57e
Gecko: aa1d48ab3715
Version: 28.0
Base Image: V1.2-device.cfg

Comment 10

[Jason Smith [:jsmith]]

This is a partner app blocker.

Comment 11

[Jason Smith [:jsmith]]

(In reply to Jason Smith [:jsmith] from comment #10)
> This is a partner app blocker.

Oh and qawanted to get a logcat.

Comment 12

[J Zimbrick]

Attachment: poppit logcat

This issue occurred twice in the 9:46 timestamps in this logcat, once on the "menu" button, and once on the main menu tapping "resume".

1.3 Envrionmental Variables:
Device: Buri
BuildID: 20140331004004
Gaia: 0d54a796bdaeb96ca7fb63da2166a46b4f8859f2
Gecko: ad91817a1967
Version: 28.0
Base Image: V1.2-device.cfg

Comment 13

[Preeti Raghunath(:Preeti)]

Please review from DOM perspective

Comment 14

[(no longer active)]

Jason said on IRC that we're waiting for a regression range here...  Keeping the ni? request for now so that I keep track of this.

Comment 15

[Josh Schmitt [Joshs]]

I was able to reproduce this issue on today's Buri 1.1 and 1.5 build, we've also seen it occurring in the oldest Buri 1.1 builds we have available back from June 2013. 

It doesn't appear that there is actually a regression window here to find. 

We've also been able to reproduce this issue on 1.2, 1.3, 1.4.

Environmental Variables:
Device: Buri 1.1 MOZ
BuildID: 20140401041203
Gaia: 44a2ddf63373f8e95c784faf4ed4d60081699c61
Gecko: 170d87349060
Version: 18.0

Environmental Variables:
Device: Buri 1.5 MOZ
BuildID: 20140331040200
Gaia: 26839cb46f856d610b192f5655a8c38a6bfe0829
Gecko: d8e8f13bd4ae
Version: 31.0a1
Firmware Version: V1.2-device.cfg

Comment 16

[Jason Smith [:jsmith]]

Okay - then this isn't a regression, which means it's a partner app bug.

Comment 17

[(no longer active)]

Thanks, Jason!

Comment 18

[Lingling Zhao]

Hi Jason,

In my side, this issue occures frenquently on 1.3 device, but never occures on 1.1 device untill now.

Poppit, DeltaCity and Heroj with this issue are apps pre-installed on our 1.1 devices in the market, and testing engineers have tested them carefully. Such issue didnot exit  at that time.

The issue will make the user feel bad when running these apps. what is your opinon?

Comment 19

[Lingling Zhao]

Less time left for us.

If this is the app bug, can you notify the developer?

Thanks.

Comment 20

[Vance Chen [:vchen][skype:vance.lucida][[e-mail]]]

Hi Lious -


Do you have any update on this one? Since we are going to do another round of IOT for Telefonica, we do need a new version of Poppit that integrates the fix

Thanks

Vance

Comment 21

[:Harald Kirschner :digitarald]

Do we have any idea why this happens? Are there any other apps that have problems with dropping touch events?

Comment 22

[Lingling Zhao]

This issue also happens in other apps such as Heroj and DeltaCity, there is no response after clicking a button occasionally.

For Poppit, it is a pre-installed app for many countries, and less time for us to fix it.

Comment 23

[Vance Chen [:vchen][skype:vance.lucida][[e-mail]]]

Hi Nicole, could you help to assign this one to the correspond developer?

Thanks for your help

Vance

Comment 24

[Nicole Fong]

Harald & Louie - can you please take a look at this and let us know what needs to be done and when a potential fix might be in place?  Thanks!

Comment 25

[:Harald Kirschner :digitarald]

We established contact with EA again and will assign the b2g-poppit bugs to them as soon as they have an account.

Comment 26

[Lingling Zhao]

Does the Poppit developer notice this bug now?

Comment 27

[Lingling Zhao]

Please assign this bug to developer, less time left for us.

Thanks.

Comment 28

[Nicole Fong]

@[e-mail] - please review and provide potential fix date.  Thank you

Comment 29

[Lingling Zhao]

@[e-mail] It is a preinstalled app for many countries in our side, can you help to check it? 

Thanks.

Comment 30

[:Harald Kirschner :digitarald]

Nicole, we are waiting still waiting for EA on another channel. tcorbett is not working on Poppit.

Comment 31

[Nicole Fong]

Harald, do we have any updates from EA?

Comment 32

[Nicole Fong]

Harald, tcorbett is who I have as a contact for Poppit.  Is there someone else I should be assigning bugs to?

Comment 33

[:Harald Kirschner :digitarald]

This is still getting escalated. Didem will know more soon-ish.

Comment 34

[Didem Ersoz [:didem]]

Julia Munck is our point of contact for bugs, but the emails I sent to her recently is getting bounced back. Trying to find out how to reach out to her through our BD contact at EA.

Comment 35

[tcorbett]

I've just been informed that Julia is no longer working at EA.  Let me reach out to the Pogo team and find out who should be picking up this work.

Comment 36

[Wesly Huang (EPM)]

link all Fire C (codename: Sora) bugs to a meta one.

Comment 37

[Sylvestre Ledru [:Sylvestre]]

Mass closing on Tech Evangelism::Preinstalled B2G App as Firefox OS is no longer a thing.

Comment 38

[Sylvestre Ledru [:Sylvestre]]

Mass closing on Tech Evangelism::Preinstalled B2G App as Firefox OS is no longer a thing.

Comment 39

[Sylvestre Ledru [:Sylvestre]]

Mass closing on Tech Evangelism::Preinstalled B2G App as Firefox OS is no longer a thing.