Closed Bug 9893 Opened 26 years ago Closed 25 years ago

Handling Online Account setup customers

Categories

(CCK Graveyard :: CCK-General, defect, P2)

Product:
CCK Graveyard
Component:
CCK-General
Platform:
x86
Windows NT
Type:
defect

Tracking

(Not tracked)

Status:
VERIFIED MOVED
Milestone:
Future

People

(Reporter: bijals, Assigned: bijals)

Details

How will we handle calls from previous customers such as Concentric when they suddenly realize that Online Account Setup is not a part of Seamonkey? Do we want to be proactive and notify customers? Not sure how we can notify them within the software or documentation?
Not sure this is really a CCK product issue. Currently, I'm working with Netscape's Sky Runser who is managing our strategic relationships with ISPs. I have already discussed with Sky the fact that Online Account Setup will not be included with the next generation of CCK. I do not know whether Sky has communicated this information to the ISPs that currently use our Online Account Setup. Also, Netscape's John Keeling often works with ISPs and is aware of this change, but I do not know if John has communicated this information to ISPs.
Group: netscapeconfidential?
Not sure this is really a CCK product issue. Currently, I'm working with Netscape's Sky Runser who is managing our strategic relationships with ISPs. I have already discussed with Sky the fact that Online Account Setup will not be included with the next generation of CCK. I do not know whether Sky has communicated this information to the ISPs that currently use our Online Account Setup. Also, Netscape's John Keeling often works with ISPs and is aware of this change, but I do not know if John has communicated this information to ISPs.
Not sure this is really a CCK product issue. Currently, I'm working with Netscape's Sky Runser who is managing our strategic relationships with ISPs. I have already discussed with Sky the fact that Online Account Setup will not be included with the next generation of CCK. I do not know whether Sky has communicated this information to the ISPs that currently use our Online Account Setup. Also, Netscape's John Keeling often works with ISPs and is aware of this change, but I do not know if John has communicated this information to ISPs.
Status: NEW → ASSIGNED
Has there been any resolution to this?
Priority: P3 → P2
Elevating to P2 since this affects the doc.
Target Milestone: M14
Sky Runser or the person who takes over UDP and I will be working to effective inform our customers. However, no work has been done on this yet.
Changing from M14 to M16
Target Milestone: M14 → M16
Moving to M20 per 04-24-00 cck team meeting
Target Milestone: M16 → M20
Marking as Future per 9-25-00 bug triage
Target Milestone: M20 → Future
Bug moved to http://bugscape.netscape.com/. If the move succeeded, asa@mozilla.org will recieve a mail containing the number of the new bug in the other database. If all went well, please mark this bug verified, and paste in a link to the new bug. Otherwise, reopen this bug.
Status: ASSIGNED → RESOLVED
Closed: 25 years ago
Resolution: --- → MOVED
updating QA Contact to blee@netscape.com
QA Contact: bmartin → blee
->CCK-General. Other CCK Components going away.
Group: netscapeconfidential?
Component: Dialup-Account Setup → CCK-General
verifying for blee (on sabbatical). Verified moved to bugscape http://bugscape.netscape.com/show_bug.cgi?id=3828
v
Status: RESOLVED → VERIFIED
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