989771 - Firefox crashes when the user invokes the file context menu (right click) in the selection window file to send (File Upload)

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[zfs]

User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:31.0) Gecko/20100101 Firefox/31.0 (Beta/Release)
Build ID: 20140330030202

Steps to reproduce:

1. go to any site to send the file
2. call the window to send the file
3. right-click on any file in the window



Actual results:

Crash


Expected results:

file context menu

Comment 1

[Paul Silaghi, QA [:pauly]]

please provide the URL of the uploading site and also go to about:crashes and copy/paste here the crashes ids

Comment 2

[Paul Silaghi, QA [:pauly]]

I don't see any problems on http://zippyshare.com/

Comment 3

[zfs]

(In reply to Paul Silaghi, QA [:pauly] from comment #2)
> I don't see any problems on http://zippyshare.com/

on zippyshare.com no problems if you are using flash loader (default). if I choose "HTML5 Upload" or "Old HTML Uploader", then pops up a window "File upload" and Nightly crashes when I select the file context menu in this window

(In reply to Paul Silaghi, QA [:pauly] from comment #1)
> please provide the URL of the uploading site and also go to about:crashes
> and copy/paste here the crashes ids
dropmefiles.com webfile.ru, rusfolder.com, rghost.net etc...
about:crashes - No crash reports have been submitted.

Comment 4

[Paul Silaghi, QA [:pauly]]

(In reply to zfs from comment #3)
> on zippyshare.com no problems if you are using flash loader (default). if I
> choose "HTML5 Upload" or "Old HTML Uploader", then pops up a window "File
> upload" and Nightly crashes when I select the file context menu in this
> window

> dropmefiles.com webfile.ru, rusfolder.com, rghost.net etc...
I still can't reproduce on any of the above pages, 31.0a1 (2014-04-06), Win 7 x64.

Please check if the issue occurs using Firefox in safe mode (with your addons disabled):
http://support.mozilla.com/kb/Safe+Mode

Or on a new, empty profile:
http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager

Comment 5

[zfs]

(In reply to Paul Silaghi, QA [:pauly] from comment #4)


31.0a1 (2014-04-08)
  in safe mode, no problems there. in normal mode (after disabling add-ons), the problem disappeared, but reappeared after the next restart Nightly (additions are disable.) I do not know why this is happening. maybe I have a problem with the operating system. what to do now? close a bug?

Comment 6

[Paul Silaghi, QA [:pauly]]

(In reply to zfs from comment #5)
> I do not know why this is happening. maybe I have a
> problem with the operating system.
I don't think so. Probably one of your addons is causing your trouble. Disable them one by one until you find the culprit.

Comment 7

[Liz Henry (:lizzard) (relman/hg->git project)]

zfs, is this still happening, or did starting in safe mode again resolve it? Thanks!

Comment 8

[Liz Henry (:lizzard) (relman/hg->git project)]

Closed for lack of information.