993006 - TB freezes regularily at startup under windows 8.1

Status: RESOLVED INVALID

(Thunderbird :: Untriaged, defect)

Description

[Mathis Hoffmann]

Attachment: sysinfo.txt

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.154 Safari/537.36

Steps to reproduce:

This behaviour occurs on nearly every program startup and sometimes even when it is open in the background. My feeling is that it especially (or exclusively) comes up while the spam filter is running and moving newly detected spam to the junk folder and - maybe - also while other filters are running and moving mails from inbox to other folders (IMAP).

Please find my configuration in the attached file for detailed information on my system.


Actual results:

The program freezes and it takes about 30 seconds until it unfreezes automatically.

Comment 1

[Wayne Mery (:wsmwk)]

1. Start *Windows'* safe mode with networking enabled
- win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

Still In Windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

- If no, then problem is either: bug in Thunderbird, in your Thunderbird  profile, your mail provider. Please post into topic the contents of Help | Troubleshooting | copy text to clipboard

- If yes, (still in Windows safe mode) ... start Thunderbird normally
    -- If problem is still gone, then cause is a program loaded during windows startup.  Possibilities include: antivirus SW, virus/malware, background downloads such as program updates
    -- If problem is NOT gone, then cause is likely a Thunderbird addon - eliminate them by disabling each one at a time in Tools | addons | extensions and restarting 

2. When did it start happening?

Comment 2

[Mathis Hoffmann]

1. -> I will try that out during the next days. The problem is that I did not manage to send myself mails that Thunderbird detects as junk. Therefore I depend from receiving "real junk". But since that comes quite regularily I'm confident that I'll be able to give you feedback during the next days.

I already attached the help contents from troubleshooting to my first post but you find that again below.

2. -> This appears to happen since quite a long time (I think some month?!). I'm not sure whether it started to appear along with my update from Win7 to 8.1 or short time after that.

You'll hear from me soon.




  Allgemeine Informationen

    Name: Thunderbird
    Version: 24.4.0
    User-Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
    Profilordner: Ordner anzeigen

              (Lokaler Datenträger)
    Build-ID der Anwendung: 20140316131045
    Aktivierte Plugins: about:plugins
    Build-Konfiguration: about:buildconfig
    Absturzberichte: about:crashes
    Speicherverwendung: about:memory

  E-Mail- und Newsgruppen-Konten
    account1:
      INCOMING: account1, , (imap) 127.0.0.1:5400, plain, passwordCleartext
      OUTGOING: smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, true

    account2:
      INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

    account3:
      INCOMING: account3, , (imap) mail.pixitdesign.de:143, alwaysSTARTTLS, passwordCleartext
      OUTGOING: mail.pixitdesign.de:25, alwaysSTARTTLS, passwordCleartext, true

    account4:
      INCOMING: account4, , (imap) w00cf40d.kasserver.com:143, alwaysSTARTTLS, passwordCleartext
      OUTGOING: w00cf40d.kasserver.com:587, alwaysSTARTTLS, passwordCleartext, true

    account5:
      INCOMING: account5, , (imap) mail.hdm-stuttgart.de:993, SSL, passwordCleartext
      OUTGOING: smtp.hdm-stuttgart.de:587, alwaysSTARTTLS, passwordCleartext, true

    account6:
      INCOMING: account6, , (pop3) mathishoffmann.de:110, alwaysSTARTTLS, passwordCleartext
      OUTGOING: mathishoffmann.de:25, alwaysSTARTTLS, passwordCleartext, true

  Erweiterungen
    gContactSync, 0.3.6, true, [e-mail]

  Wichtige modifizierte Einstellungen

    Name: Wert

      browser.cache.disk.capacity: 358400
      browser.cache.disk.smart_size.first_run: false
      browser.cache.disk.smart_size.use_old_max: false
      browser.cache.disk.smart_size_cached_value: 358400
      extensions.lastAppVersion: 24.4.0
      font.internaluseonly.changed: true
      font.name.monospace.el: Consolas
      font.name.monospace.tr: Consolas
      font.name.monospace.x-baltic: Consolas
      font.name.monospace.x-central-euro: Consolas
      font.name.monospace.x-cyrillic: Consolas
      font.name.monospace.x-unicode: Consolas
      font.name.monospace.x-western: Consolas
      font.name.sans-serif.el: Calibri
      font.name.sans-serif.tr: Calibri
      font.name.sans-serif.x-baltic: Calibri
      font.name.sans-serif.x-central-euro: Calibri
      font.name.sans-serif.x-cyrillic: Calibri
      font.name.sans-serif.x-unicode: Calibri
      font.name.sans-serif.x-western: Calibri
      font.name.serif.el: Cambria
      font.name.serif.tr: Cambria
      font.name.serif.x-baltic: Cambria
      font.name.serif.x-central-euro: Cambria
      font.name.serif.x-cyrillic: Cambria
      font.name.serif.x-unicode: Cambria
      font.name.serif.x-western: Cambria
      font.size.fixed.el: 14
      font.size.fixed.tr: 14
      font.size.fixed.x-baltic: 14
      font.size.fixed.x-central-euro: 14
      font.size.fixed.x-cyrillic: 14
      font.size.fixed.x-unicode: 14
      font.size.fixed.x-western: 14
      font.size.variable.el: 17
      font.size.variable.tr: 17
      font.size.variable.x-baltic: 17
      font.size.variable.x-central-euro: 17
      font.size.variable.x-cyrillic: 17
      font.size.variable.x-unicode: 17
      font.size.variable.x-western: 17
      mail.openMessageBehavior.version: 1
      mail.winsearch.enable: true
      mail.winsearch.firstRunDone: true
      mail.winsearch.global_reindex_time: 1383302089
      mailnews.database.global.datastore.id: a431c621-f7f0-4d90-9099-1ba9cb1f5bf
      network.cookie.prefsMigrated: true
      places.database.lastMaintenance: 1396381644
      places.history.expiration.transient_current_max_pages: 104858
      plugin.importedState: true

  Grafik

      Karten-Beschreibung: NVIDIA GeForce G210M
      Vendor-ID: 0x10de
      Geräte-ID: 0x0a74
      Karten-RAM: 512
      Karten-Treiber: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
      Treiber-Version: 8.15.11.8688
      Treiber-Datum: 8-28-2009
      Karten-Beschreibung (GPU #2): Mobile Intel(R) 4 Series Express Chipset Family
      Vendor-ID (GPU #2): 0x8086
      Geräte-ID (GPU #2): 0x2a42
      Karten-RAM (GPU #2): Unknown
      Karten-Treiber (GPU #2): igdumd64 igd10umd64 igdumdx32 igd10umd32
      Treiber-Version (GPU #2): 8.15.11.8688
      Treiber-Datum (GPU #2): 8-28-2009
      Direct2D aktiviert: false
      DirectWrite aktiviert: false (6.3.9600.16384)
      ClearType-Parameter: ClearType-Parameter nicht gefunden
      WebGL-Renderer: false
      GPU-beschleunigte Fenster: 0

      AzureCanvasBackend: skia
      AzureFallbackCanvasBackend: cairo
      AzureContentBackend: none

  JavaScript

  Inkrementelle GC: 1

  Barrierefreiheit

    Aktiviert: 0
    Barrierefreiheit verhindern: 0

  Bibliotheken-Versionen

      Minimal vorausgesetzte Version
      Verwendete Version

      NSPR
      4.10.2
      4.10.2

      NSS
      3.15.4 Basic ECC
      3.15.4 Basic ECC

      NSS Util
      3.15.4
      3.15.4

      NSS SSL
      3.15.4 Basic ECC
      3.15.4 Basic ECC

      NSS S/MIME
      3.15.4 Basic ECC
      3.15.4 Basic ECC

Comment 3

[Wayne Mery (:wsmwk)]

 Mathis, results?

Comment 4

[Mathis Hoffmann]

Ok, sorry for coming back to this so late.

I did try it out some weeks ago but was not sure weather the amount of mails that TB had to process at this specific day was high enough. Therefore I had another try today with many mails. I started TB regulary in Windows safe mode and everything worked fine.

Next time when I have many mails I will try to disably the anti virus software before starting TB and see if that's the problem..

Comment 5

[Wayne Mery (:wsmwk)]

Thanks. Please give us in update after testing.

Comment 6

[Mathis Hoffmann]

Ok, I had disabled the E-Mail-Scanner of AVG during the last days and again had the same problem when there were many junk mails that TB had to move. I'll try it again with completely disabled anti virus software when there will be many mails after the next weekend and provide an update.

Comment 7

[Wayne Mery (:wsmwk)]

(In reply to Mathis Hoffmann from comment #6)
> Ok, I had disabled the E-Mail-Scanner of AVG during the last days and again
> had the same problem when there were many junk mails that TB had to move.
> I'll try it again with completely disabled anti virus software when there
> will be many mails after the next weekend and provide an update.

good results?

Comment 8

[Wayne Mery (:wsmwk)]

In the absence of updated info, declaring this caused by AVG