993855 - elance.com sends desktop site to Firefox OS

Status: RESOLVED WONTFIX

(Web Compatibility :: Site Reports, defect, P5)

Description

[Abdul Rauf [:haseeb]]

Firefox Android redirected to https://mobile.elance.com/m/, Firefox OS not redirected

Selected HTTP response headers:

Response for: 'Mozilla/5.0 (Mobile; rv:18.1) Gecko/18.1 Firefox/18.1'
Response Status: 200
content-length: 0
content-type: text/html; charset=iso-8859-1

Response for: 'Mozilla/5.0 (Android; Mobile; rv:26.0) Gecko/26.0 Firefox/26.0'
Response Status: 302
content-length: 0
location: https://mobile.elance.com/m/
content-type: text/html; charset=iso-8859-1

Comment 1

[Hallvord R. M. Steen [:hallvors]]

Elance.com should probably be on our "Global" list, marking it country-all.

Comment 2

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

Contact form found: http://help.elance.com/anonymous_requests/new

Contacted via form. 'Request #1201847 "Website Compatibility Issue" created'

Comment 3

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

No response has been received since.

Comment 4

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

Received:

"Hello Feer56,

I just wanted to follow up to make sure you received my response and to see how you're doing with this case.

If you'd like to provide an update, or require more time to work through our latest response, please reply to this email or go to http://help.elance.com/requests/1201847
and let me know.

I'll reach out again in the next few days if I don't hear back from you. I've also included a copy of your ticket transcript for your reference.

Regards,
Elance Customer Support"

Comment 5

[Lawrence Mandel [:lmandel] (use needinfo)]

Anika - Do you have a contact at Elance who can help us resolve this issue?

Comment 6

[Anika Briner [:Anika]]

I have a few contacts but I've added Angela King - she knows who does what over there and can connect us with the best person in the quickest way possible. 

Angela - looks like we need someone who can help get us in contact with their customer support team to discuss the technical issue we're having. Let me know if you need me to help unwind this further.

Thanks!

Comment 7

[Angela King]

Please feel free to reach out to Chris (Christina) Wright at [e-mail]

She will be able to assist and/or direct to the appropriate people to resolve!

Feel free to copy myself to ensure prompt correspondence, [e-mail]

Comment 8

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

Nothing received. De-assign.

Comment 9

[Sylvestre Ledru [:Sylvestre]]

Closing as we are not working on Firefox OS anymore.