997675 - Updating just displays progress bar and doesn't complete

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[jimhowardsmaps]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:27.0) Gecko/20100101 Firefox/27.0 (Beta/Release)
Build ID: 20140212131424

Steps to reproduce:

When I try to use the update, the progress bar appears and no matter how long I wait, the update doesn't happen.  I have a Mac, OS X 10.6.8.  I am trying us update with
Firefox 28.0.....H E L P ! ! !  I ALSO DO NOT UNDERSTAND MANY COMPUTER TERMS.  I DO NOT UNDERSTAND WHAT "VERSION" IS, BUT I WILL CHECK ONE, JUST TO GET THIS MESSAGE TO SOMEONE WHO CAN HELP ME WITH THE UPDATE. I DO NOT KNOW KNOW WHAT A "BRANCH" IS.


Actual results:

Nothing


Expected results:

Not updated

Comment 1

[Bob Clary [:bc] (inactive)]

This is not security sensitive so no need to keep it hidden.

Jim, you may find help in diagnosing the situation at https://support.mozilla.org

If you are adventurous, you might work with our QA community to diagnose the issue and see if it is a problem in our update system. I will reassign and open the bug so they can see it.

Comment 2

[Stephen A Pohl [:spohl]]

Jim, could you please try the following?

1. In the address bar of the Firefox browser, type "about:config" (without the quotes).
2. Just above the list of all the options there is a search bar. Please type "app.update.log" (without the quotes).
3. Double click on the app.update.log entry in the list below the search bar and make sure that the value now says 'true'.
4. In the search bar, remove "app.update.log" and type "devtools.errorconsole.enabled" (without the quotes).
5. Double click on the devtools.errorconsole.enabled entry in the list below the search bar and make sure that the value now says 'true'.
6. Please try to update again.
7. When the error occurs, at the top of your screen in the menu bar, go to Tools > Web Developer > Error Console.
8. Please copy and paste all the messages that start with "AUS" (without the quotes) and submit them in this bug.

Thanks!

Comment 3

[Firefox Bug Husbandry Bot]

2019-03-06

This bug is part of a group of bugs which have had an open needinfo for at least 12 weeks.

The request for information has not been answered, and we can't move forward on the bug so we are closing it.

If the defect is still present, please reopen this bug with an updated report.