124559 - Startup Error "Jumppoint "RtlUnhandledExceptionFilter" in DLL "ntdll.dll" not found

Status: VERIFIED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Arndt Pohlmann]

From Bugzilla Helper:
User-Agent: Mozilla/4.0 (compatible; MSIE 5.01; Windows NT 5.0)
BuildID:    20022020406

Or similar, since the message is in German ("Prozedureinsprungpunkt")

I did a clean install of the newest build, but with some older profiles of 
0.9.7 present, and everytime I startup mozilla (the browser itself or 
Quicklaunch at system startup) I get the error message described above. But 
after closing the message Mozilla continues to load and works flawlessly.

Reproducible: Always
Steps to Reproduce:
1. Startup Mozilla


Actual Results:  Startup Error "Jumppoint "RtlUnhandledExceptionFilter" in 
DLL "ntdll.dll" not found

Expected Results:  Load without failure

My Computer:
AMD Athlon XP 1500+
ECS Elitegroup K7S5a
Geforce 2 MX 400
RelTek lan card
512 MB DDR-RAM
Win 2000 SP2
All the latest drivers installed
Latest Bios installed

Comment 1

[Steve Simms]

One easy check that I can think of would be to move/delete the old profiles. 
Does the crash still occur in this case?

Comment 2

[Matthias Versen [:Matti]]

worksforme

Comment 3

[Ozzy]

I have this very problem, but not just with mozilla, also with MSN Messenger,
with MSN Messenger the warning dialog is ..

MSBLNetConn: msgmsgs.exe - Entry Point Not Found
The procedure entry point RtlUnhandledExceptionFilter could not be located in
the dynamic link library ntdll.dll

Interestingly, this only appears when the msn messenger gui attempts to display
itself, if it signs itself in from the systray, it all works fine till you
doubleclick the systray icon causing the msn messenger window to be displayed.
The first time this window is displayed, the dialog mentioned is triggered,
after that it works fine even if you close or open the main window.

I thought this problem was limited to MSN Messenger until i found mozilla is
exhibiting the same symptoms, but the dialog for Mozilla reads..

mozilla.exe - Entry Point Not Found
The procedure entry point RtlUnhandledExceptionFilter could not be located in
the dynamic link library ntdll.dll

This is with mozilla 0.9.9, now I doubt this is a mozilla issue, and its most
probably a rogue program has screwed up a dll [probably ntdll.dll =)] I give all
this info to show mozilla is probably not at fault, and in hope someone can
update with what the problem cause is, and possibly how to fix it =)

Comment 4

[Adam Lukaitis]

delete C:\winnt\system32\uxtheme.dll

it appears to be part of the skinning engine from Win XP and it's looking for a 
function that is XP specific

the error goes away and everything works fine.

it's only apps that are frindly towards XP themes that are affected

Comment 5

[Ozzy]

Many thanks Adam, I removed the dll as suggested, and the annoying dialogs have
now gone. After months of putting up with them =). How did u find out the info
re the dll?

Comment 6

[Adam Lukaitis]

ok, because the function reference is stored in plain ASCII format, I opened up
the Windows 2000 "Find All Files" utility and searched for every exe, dll and
put RtlUnhandledExceptionFilter in the "Containing Text" box, then I searched my
entire computer and the only file that showed up was
"C:\winnt\system32\uxtheme.dll" it must've been created with a __cdecl_ so the
function name wasn't mangled like they are in C++, but no programs, (eg.
Photoshop 7, MSN Messenger, etc..) showed up with the function name because the
function names that they reference were mangled by the C++ compiler. When you
look at the properties for uxtheme.dll, it says it's part of the Windows XP
Themes stuff (I don't remember the exact words, I deleted the file)

anyways, Mozilla 1.0 is working pretty well so far. awesome job guys!

Comment 7

[Henry van de Steeg]

Encountered the problem when starting up. After startup everything works fine.
Windows 2000 nl Mozilla 1.0

Comment 8

[Peter 'vt100' Schwindt]

*** Bug 195569 has been marked as a duplicate of this bug. ***

Comment 9

[Peter 'vt100' Schwindt]

vrfy