Closed Bug 127539 Opened 23 years ago Closed 21 years ago

banking.diba.de - JavaScript can't access formular data

Categories

(Tech Evangelism Graveyard :: German, defect)

Product:
Tech Evangelism Graveyard
Component:
German
Platform:
x86
All
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: dellwo, Unassigned)

References

(
URL
)

Details

(Keywords: ecommerce)

From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.7) Gecko/20011229 BuildID: 0.9.7 At https://banking.diba.de opens a popup window, where you can log on to your online banking account. You have to fill out the formular and click on "Anmelden"-Button. The Button is a <img> with a OnClick-JavaScript method. The script seems to validate the values you filled into the form and then passes it to another page. But when I click on the Image, nothing happens and JavaScript console says: "document.formular has no properties" So I think the problem is in the JavaScript Engine of Mozilla, because the page works fine with Netscape 4.7, IE 5.1 and opera. I can also reproduce this with Mozilla running under Windows and Linux. Reproducible: Always Steps to Reproduce: 1.Go to https://banking.diba.de 2.In the popup window leave the formular blank or fill in some values 3.Click on "Anmelden" Button ==> Nothing happens Actual Results: Nothing :) Expected Results: When you have nothing filled in, the script tells you that you have to fill out the formular. If your password etc is wrong it will tell you. But under Mozilla nothing happens. If your password and account information ar right, you get redirected to your online banking interface.
This problem is evangelism. "formular" is the id of a div (<div id="formular">), so to access it the right code is document.getElementById("formular") instead of document.formular
Assignee: rogerl → nitot
URL: http://https://banking.diba.de → https://banking.diba.de
Status: UNCONFIRMED → NEW
Component: JavaScript Engine → Europe: West
Ever confirmed: true
Product: Browser → Tech Evangelism
QA Contact: pschwartau → caillon
Version: other → unspecified
is this the only issue ? im having trouble reaching the site, but if is the only problem, then we can mark the bug as [havefix] in the status whiteboard...
I don't have any problem to access the site, the popup window has some frames, and the url of the main one is https://banking.diba.de/DIBA?REQUEST_HANDLER=STARTUP&ZIEL=main the script is coded all the same way, using document.element.property instead of document.getElementByID().property, and also using .visibility instead of .style.visibility Propably it could work without too much trouble.
mmm, strange, I can reach it now :) working on a fix, shouldnt be too hard.
URL: https://banking.diba.de → https://banking.diba.de/
Summary: JavaScript can't access formular data → banking.diba.de: JavaScript can't access formular data
When will there be a fix for this problem?
sorry didnt have time, and forgot :) the files that need a fix : https://banking.diba.de/DIBA?REQUEST_HANDLER=STARTUP&ZIEL=main https://banking.diba.de//OnlineBanking/script/dhtml_lib.js and probably https://banking.diba.de//OnlineBanking/script/global.js too. working on it, I will mark this bug as havefix when I've fixed the login part, since this is the most important issue :)
*** Bug 137319 has been marked as a duplicate of this bug. ***
*** Bug 142724 has been marked as a duplicate of this bug. ***
*** Bug 159203 has been marked as a duplicate of this bug. ***
*** Bug 164882 has been marked as a duplicate of this bug. ***
Since there is no progress with this issue yet, I wanna ask where I have to look in the mozilla source to develop a fix by myself. Another question - is this issue a bug in mozilla or a bug in DIBA's javascript code?
not mozilla related, its a bug on their javascript code (read my comment about the files that need some work) - thats why its a Tech Evangelism bug. I dont have time for this right now, so feel free to work on a fix. contact me if you need any information.
Blocks: 124594
*** Bug 169150 has been marked as a duplicate of this bug. ***
*** Bug 171118 has been marked as a duplicate of this bug. ***
Yesterday I sent an email to DiBa using the contact formular on their homepage, noting that their online banking does not currently work with Mozilla/Netscape 6.x/7.x and asking when/if this would be fixed. In it I also referred them to this bug report. Today I received the following reponse (my translation): "presently no changes or updates are planed for the access requirements [to DiBa's online banking]. We regret to not be able to give you a different answer." Guess I won't open a new banking account with DiBa then...
Just entered a complaint about them at Vocatus.de. This is a site that communicates customer complaints directly to companies.
*** Bug 189667 has been marked as a duplicate of this bug. ***
In https://banking.diba.de//OnlineBanking/script/dhtml_lib.js, I read things like: function clipLayer(name, w, h) { if (is.ns4) { eval('document.'+name+'.clip.width = ' + w); eval('document.'+name+'.clip.height = ' + h); } if (is.ns6) { eval('document.getElementById(name).clip.width="'+w+'"'); eval('document.getElementById(name).clip.height="'+h+'"'); } if (is.ie) { eval(name).style.clip = "rect(0 " + eval(w) + " " + eval(h) + " 0)"; } } Seems that they're on the right way?!
In JS Console, I now only see: Error: formular is not defined Source File: https://banking.diba.de/DIBA?REQUEST_HANDLER=STARTUP&ZIEL=main# Line: 88 Error: event is not defined Source File: https://banking.diba.de/DIBA?REQUEST_HANDLER=STARTUP&ZIEL=main# Line: 80 Error: document.all has no properties Source File: https://banking.diba.de/DIBA?REQUEST_HANDLER=STARTUP&ZIEL=main# Line: 236
Jens: no, they are not doing it the right way. first they are detecting Netscape 5, and not gecko as they should. also the function you are quoting is not correct ... a correct way would be : if (document.getElementById) document.getElementById(name).style.clip = "rect(0 " + w + "px " + h + "px 0)"; anyway, https://banking.diba.de//OnlineBanking/script/dhtml_lib.js is quite easy to fix, but there are other parts to fix. I dont have time for this myself right now... btw, is it Linux specific ? I dont have any other os nearby to check... we should at least find a contact to tell them about the issue and ask if they would apply a fix if we had one...
No, it is not Linux-specific. I have the same problem with Windows XP Home and Mozilla 1.2.1.
OS: Linux → All
Answer to the question, when will it be possible to have access to diba online banking with mozilla: ein möglicher Termin könnte Sommer 2003 sein. (possibly summer 2003)
CC -> self I'm seeing the same problem - I just sent eMail to their support address. (Linux, Mozilla 1.4a)
I have received an answer to my support request today - unfortunately a negative one. The text below is my own translation from German - for those of you who read German, I attached the original message at the end of this comment. [translated from German] Dear Mr. Hamacher, thanks for your eMail message. Internet banking at DiBA is possible using Microsoft IE and Netscape Navigator. [...] Our login statistics show that 97% of the people visiting our homepage login using IE or the Netscape browser. <Note: they really said 'the Netscape browser', like they were not aware that there is a new 'Netscape browser' beyond 4.x!> This confirms that we have made the right decision offering internet banking for those browser versions. The technical effort to offer a solution or support for each browser in the market would be very high. Like every other enterprise, we have to balance cost and revenue. Only by doing this can we offer our attractive conditions. We are glad to have received your suggestions for improvement. We will assess future possibilites for implementing them. Please understand that at the present time, we can not give a definitive date. [original answer in German] Sehr geehrter Herr Hamacher, vielen Dank für Ihre E-Mail. Das Internetbanking der DiBa ist mit den Browsern Microsoft Internet Explorers und Netscape Navigator möglich. Weitere Informationen zu den Zugangsvoraussetzungen erhalten Sie über folgenden Link: www.diba.de/ks/ibanking/zugangsvor/fs_zugangsvor.html Unsere Log-in Statistik sagt aus, dass sich 97% aller Besucher unserer Homepage über den Microsoft-Internetexplorer sowie über den Netscape-Browser einloggen. Das gibt uns die Bestätigung, dass die Entscheidung das Internetbanking für diese Browserversionen anzubieten, richtig ist. Der technische Aufwand für jeden anderen am Markt befindlichen Browser eine Lösung oder Support anzubieten, wäre sehr hoch. Wie bei allen Unternehmen der Wirtschaft müssen auch bei uns Kosten und Erträge eine gewisse Balance haben. Nur so ist es uns möglich, Ihnen diese vorteilhaften Konditionen anzubieten. Ihre Anregungen haben wir gerne entgegengenommen. Wir werden die Möglichkeit zur Umsetzung überprüfen und versuchen, sie entsprechend zu berücksichtigen. Bitte haben Sie Verständnis dafür, wenn wir Ihnen heute noch keinen definitiven Termin hierfür nennen können. Mit freundlichen Grüßen Sonja Keller E-Mail Team DiBa - Allgemeine Deutsche Direktbank AG Theodor-Heuss-Allee 106 60486 Frankfurt am Main
*** Bug 199259 has been marked as a duplicate of this bug. ***
I received the very same email as in comment 24. I wrote them back that they it is quite natural that they have 97% IE users if their site is not compatible; that every large German bank I checked worked with Mozilla; that they just need to comply to web standards; that they should use validator.w3.org; that the Mozilla community might help; that this help wouldn't cost them anything. I received this answer (translated): We will check the possibilites for implementation and try to consider them accordingly. Please understand that we cannot give you a definitive date today yet. For the Germans: Ihre Anregungen haben wir gerne entgegengenommen. Wir werden die Möglichkeit zur Umsetzung überprüfen und versuchen, sie entsprechend zu berücksichtigen. Bitte haben Sie Verständnis dafür, wenn wir Ihnen heute noch keinen definitiven Termin hierfür nennen können. Mit freundlichen Grüßen Sonja Keller E-Mail Team
Re comment #26 Unfortunately, this seems to be another prefabricated form letter. Note that it is absolutely identical to the last paragraph of the message I quoted in comment #24 :-( I also got back to them after receiving the message quoted in comment #24, giving essentially the same arguments as those mentioned by Steffen in comment #26. I received another prefabricated block of text informing me that my message had been forwarded to some sort of 'complaint management department' - I haven't heard from them since. It seems that for the time being, there hasn't been any change of stance on their end :-( GRTX, -Chris
Summary: banking.diba.de: JavaScript can't access formular data → banking.diba.de - JavaScript can't access formular data
move...
Assignee: nitot → german
Component: Europe: West → German
QA Contact: z-caillon-obsolete2 → german
tell them you'll move to another bank, if they don't fix this, that might help (else they are not worth to be their customer imho)
For me this works with Netscape 7.02 but not 7.1, I guess that is why they say it works for Netscape. Why did it once work and now does not anymore? Did Mozilla change in the way that it once worked fine with JS that is evangelism today?
*** Bug 213171 has been marked as a duplicate of this bug. ***
Why doesn't Modzilla treat this bug seriously ? Diba ist not a small bank !
I guess this bug is not taken seriously because either it is seen as their fault, i.e. they simply write bad code that is not standard, thus this is evangelism, or this bug does not have enough votes and/or CCs to take it seriously. As I have pointed out before it is a bit weird that now being considered evangelism this bug was working with NS 7.0x and I guess Mozilla 1.0x. Though I also have to say that it is not very professional if diba officially states in an email that it supports browsers till IE 5.02 and NS 4.76.
Armin: Tech Evangelism means : This is a error in the page itself and not Mozilla´and we can't fix it in Mozilla.
Let me repeat this, this WORKED in NS 7 and equivalent Mozillas. So it was "fixed". Try it yourself and use NS 7.0x to submit the form.
to comment 35: i just installed NS 7.0 Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.0.1) Gecko/20020823 Netscape/7.0 it is not working! To s.burmeister, when it is working with 7.0 and 7.02 witch agent are you using? Günter
I also received the letter in comment 24 and wrote back, let's see. If enough people complain - who knows ?
Hi, just complained to info@diba.de and received their standard reply. This is just plain stupid to tell your customers that 97% of all people are using IE and old NS versions to access their website, if your online banking does not work with other browsers. If you are a DIBA customer please write an email to info@diba.de and complain. Maybe if enough people complain something will happen.
Sonja Keller scheint der sympathie-erweckende Namen des Kellerautomaten zu sein, der die Emails beantwortet. (Oder unterschreiben alle Diba-Hotmail-Mitarbeiter mit diesem Namen, damit sie sich hinter dem gemeinsamen Pseudonym nicht persönlich angreifbar machen?)
*** Bug 215623 has been marked as a duplicate of this bug. ***
*** Bug 214483 has been marked as a duplicate of this bug. ***
*** Bug 216702 has been marked as a duplicate of this bug. ***
Keywords: ecommerce
Just for your information, DiBa seems to work with Konqueror (tested with v.3.1.2) - at least I can login correctly. It only works if Konqueror spoofs the User Agent as Internet Explorer 5.1 :-(. If you use Konqueror as is, you get a "page not found" error; definitely a very unprofessially made website. Incidentially, DiBa not only does not officially support "exotic systems" such as Linux (and Apple Macintosh), they do not even support Windows XP, because "it was not on the market when our system was developed" (I guess that's why there are standards for HTML etc.). See http://www.diba.de/ks/ibanking/zugangsvor/cf_zugangsvor.html (in German). I would really like to know how the people who developed their web application obtained their jobs...
I wrote another email to DiBa on Saturday and today received a reply that does give some room for hope for an improvement of the current state of their internet banking application: [english translation below] "... Wir arbeiten der Zeit verstaerkt an einer Erweiterung der Versionen. Die Wichtigkeit dieser Ergaenzung ist uns sehr wohl bewusst. Bitte haben Sie jedoch Verstaendnis, wenn wir Ihnen heute noch keinen definitiven Termin hierfuer nennen koennen. ..." "... We are currently working on an extension of the versions [of internet browsers supported]. We are well aware of the importance of this extension. But please understand that we cannot give you a definite target date. ..."
false hope, some people got the same (by letter!) in 2001.
*** Bug 180480 has been marked as a duplicate of this bug. ***
*** Bug 217302 has been marked as a duplicate of this bug. ***
Just wrote a protest mail threatening to withdraw my money ... I'll keep you updated on the results.
I also complained and got the 2 standard responses ("97%", "working on it").
"Sonja Keller" sent me the following reply: "Sehr geehrter ..., vielen Dank für Ihre E-Mail. In Ihrer E-Mail teilen Sie uns mit, dass unser Internetbanking nicht für die von Ihnen genutzte Browserversion entwickelt ist. Wir arbeiten der Zeit verstärkt an einer Erweiterung der Versionen. Die Wichtigkeit dieser Ergänzung ist uns sehr wohl bewusst. Bitte haben Sie jedoch Verständnis, wenn wir Ihnen heute noch keinen definitiven Termin hierfür nennen können. Mit freundlichen Grüßen Sonja Keller E-Mail Team DiBa - Allgemeine Deutsche Direktbank AG Theodor-Heuss-Allee 106 60486 Frankfurt am Main info@diba.de" Basically the mail indicates they are working on something to support other / newer browsers, but they refuse to announce any date for the changes becoming effective.
By the way, this is what I wrote them. Sorry, no time to translate it in English: "Sehr geehrte Damen und Herren, mit Bedauern muß ich feststellen, daß die Banking-Seite (in meinem Fall die des Extra-Kontos) nicht korrekt mit Browsern auf Mozilla-Basis arbeitet. Ich verwende Mozilla Firebird 0.6 und kann mich nicht anmelden, da es zu Javascript-Fehlern kommt. Diese liegen eindeutig an der Programmierung Ihrer Seite und NICHT am verwendeten Browser. Ich habe mich eingehend über die Problematik informiert und bin zu der Überzeugung gelangt, daß die DiBa bestehende und gültige Standards der Javascript-Programmierung verletzt. Bitte schicken Sie mir nicht einen Ihrer im Internet zur Genüge kolportierten Serienbriefe mit dem Hinweis, daß 97% aller Benutzer IE5 oder Netscape 4.x mit Ihrer Seite benutzen. Bei einer Seite, die mit anderen Browsern nicht funktioniert, ist das eine Selbstverständlichkeit und als Begründung dem Kunden gegenüber eine Frechheit. Ich bitte Sie, diese Mängel abzustellen bzw. mir einen Termin zu nennen, wann das geschehen sein wird. Der Zwang zur Verwendung eines derart unsicheren Browsers wie Microsoft IE5 oder des veralteten Netscape 4.7 ist für mich ärgerlich und unverständlich. Sollten Sie zu Verbesserungen an Ihrer Seite nicht bereit sein, werde ich überlegen, meine Ersparnisse (immerhin mehrere 10.000 Euro, wie Sie unter Konto-Nr. xxx sehen können) zu einer Bank zu transferieren, die besseren Kundenservice bietet. In Erwartung einer positiven Antwort verbleibe ich Mit freundlichen Grüßen"
*** Bug 221102 has been marked as a duplicate of this bug. ***
Seems as if they finally made it. wfm Mozilla 1.5 Linux
WFM finally ! Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7a) Gecko/20031219 Firebird/0.7+ (Oxs G7 SSE optimized)
Yes, it's working now. Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7a) Gecko/20031220 Firebird/0.7+
Works: Mozilla 1.4 Windows.
Yep, it works for me too. Mozilla 1.5.1 Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.5.1) Gecko/20031120
4 WFM, -> FIXED
Status: NEW → RESOLVED
Closed: 22 years ago
Resolution: --- → FIXED
It does NOT work with "Depot-Konten" (brokerage account)! Only this message appears: "... Anmeldung ist erfolgt, Depot wird initialisiert ...", and nothing happens. (it works only with "Extra-Konto" and "Direkt-Konto") Mozilla/5.0 (X11; U; Linux i686; de-AT; rv:1.4) Gecko/20030830
Confirmed: Does NOT work with Depot-Konto (not only that you can't access the brokerage account, you can't access anything). I have a brokerage account there since yesterday, today I tried to login: When you log in, a message appears saying: "... Anmeldung ist erfolgt, Depot wird initialisiert ..." (Login successful, brokerage account is being initialised) and nothing else happened. When I click on Direkt-Konto -> Umsatzanzeige, a JavaScript windows appears saying: "Die Geschäftsvorfälle stehen Ihnen erst nach der Anmeldung zur Verfügung." Please re-open!
*** Bug 233354 has been marked as a duplicate of this bug. ***
Reopening, since there are still some people who are having problems. See bug 233354, comment #59, comment #60.
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
On 13th April they will start using a new system (got a ad letter from them today). Maybe that'll change something?
Now it works: Mozilla/5.0 (X11; U; Linux i686; de-AT; rv:1.6) Gecko/20040123
Can anybody confirm this? A nightly build would also be good.
Yes, they activated their new brokerage today (or last night). WFM Mozilla/5.0 (X11; U; Linux i686; de-AT; rv:1.6) Gecko/20040122 Debian/1.5-2 StumbleUpon/1.89
*** Bug 233997 has been marked as a duplicate of this bug. ***
Marking Bug Fixed Based on Comment #66 and Comment #68
Status: REOPENED → RESOLVED
Closed: 22 years ago → 21 years ago
Resolution: --- → FIXED
Product: Tech Evangelism → Tech Evangelism Graveyard
Actually this bug is due to The problem called evangelism. "formular" is the id of a div (<div id="formular">), so to access it the right code is document.getElementById("formular") instead of document.formular helper at http://www.carmechanicsimulator2015mod.com/

Can anybody confirm this? A nightly build would also be good or not?

Thanks,
Appie
https://www.unifiedinfotech.net/

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