1334125 - Failed update warning string in hamburger menu is unclear

Status: NEW

(Firefox :: Toolbars and Customization, defect)

Description

Context:
[15:49]	pascalc	this is what the warning looks like https://l10n.mozilla-community.org/~pascalc/screenshots/nightly/faileNightlyUpdate.png if you click on the redish part you land on mozilla.org download page for firefox
[15:50]	Sylvestre	pascalc, the second sentence is not great btw
[15:50]	pascalc	the message in English is "Background update failed, please download update "
[15:50]	Sylvestre	well, the english could be better too
[15:51]	jcristau	agree


IMHO, the string in this context that not explain that clicking on the redish warning, people are directed to the download page where they are expected to download a full copy and install it over their current version of Firefox because for some reason we can't automatically update their version.

Comment 1

[Pascal Chevrel:pascalc]

Here is the string:
https://hg.mozilla.org/mozilla-central/file/default/browser/locales/en-US/chrome/browser/browser.properties#l750

This was introduced by bug 1080690.

Michelle, do you think this string could be clarified?

Thanks

Comment 2

[Francesco Lodolo [:flod]]

Besides agreeing that the string should be improved, I wonder if we have any SUMO article that explains all this, and send users there instead of a download page without any instructions.

Comment 3

[Sylvestre Ledru [:Sylvestre]]

Technically, in which context do we ask users to download a new version instead of going through the normal update process?

Comment 4

[Pascal Chevrel:pascalc]

(In reply to Sylvestre Ledru [:sylvestre] from comment #3)
> Technically, in which context do we ask users to download a new version
> instead of going through the normal update process?

We had the case this week for Nightlies (bug 1332999), this happens when an update downloaded in the background cannot be applied, the reason this time was an infrastructure bug on our side but I guess that this may also be caused by client-side problems (file permissions?).

Comment 5

[mheubusch]

Automatic update failed. Troubleshoot and get the newest version of Firefox

Make "Troubleshoot . . . of Firefox" a link that goes to https://support.mozilla.org/en-US/kb/update-failed-error-message-when-updating