154032 - smileworks.com - Some dentist information is not displayed

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English US, defect)

Description

[Matt Seitz]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.1a+) Gecko/20020624
BuildID:    2002062408

This site allows searching for dentists by zip code.  When one clicks on one of
the dentists' names, one is supposed to see a page containing various
information about the dentist:  location, education, hours, etc.  A frame to the
left contains links to the various sections of the report.

In Mozilla, only the location is displayed, the other sections are not.  The
links to the other sections do not cause any change in the display.
  

Reproducible: Always
Steps to Reproduce:
1.  Go to www.smileworks.com
2.  Select "Find a dentist" in the upper left
3.  In the "Quick Search" section, enter the following values:
     Find a dentist near: Home
     Zip code: 95123
     I need:  a cleaning/checkup
4.  Click the "Quick" button
5.  Click on the first dentist's name

Actual Results:  A map of the dentist's location and her address were displayed.

Expected Results:  In addition to the map and address, the dentists education,
office hourse, treatments offered, etc., should also have been displayed.

The Javascript console reports:
Error: uncaught exception: [Exception... "Failure"  nsresult: "0x80004005
(NS_ERROR_FAILURE)"  location: "JS frame ::
http://dentists.smileworks.com/Template5/nav.asp?oID=12097 :: MM_findObj :: line
29"  data: no]

Comment 1

[Christopher Hoess (gone)]

->JSEng?

Comment 2

[Phil Schwartau]

Confirming bug with Mozilla trunk 20020617xx on WinNT.
Matt: thank you for such a precise steps to reproduce this.

After doing the query and clicking on the link for the first dentist,
we get sent to http://dentists.smileworks.com/default.asp?oID=12097.
The problem occurs in this frame in the page:

http://dentists.smileworks.com/Template5/dentist_homepageDynamic.asp?oID=12097&C
oupon=0&Template=5


The problem is caused by an invalid HTML comment marker <!--->
To see this:

1. Save the HTML for the above frame locally
2. Add this tag to the HTML: <base href="http://www.dentists.smileworks.com">
3. Open the page in Mozilla
4. As Matt reports, there is only a map and an address visible
5. In IE6, there is more info: "Telephone", "Office Hours", "Overview", etc.
6. Now search for the invalid HTML comment marker <!---> and delete it.
7. Load the page in Mozilla: now all the info is visible



From http://www.w3.org/TR/html4/intro/sgmltut.html#h-3.2.4 :
--------------------------------------------------------------------------------
3.2.4 Comments
HTML comments have the following syntax:

<!-- this is a comment -->
<!-- and so is this one,
     which occupies more than one line -->

White space is not permitted between the markup declaration open delimiter("<!")
and the comment open delimiter ("--"), but is permitted between the comment
close delimiter ("--") and the markup declaration close delimiter (">").
A common error is to include a string of hyphens ("---") within a comment. 
Authors should avoid putting two or more adjacent hyphens inside comments.
--------------------------------------------------------------------------------


Reassigning to Tech Evangelism so the site can correct this mistake -

Comment 3

[Phil Schwartau]

Attachment: With the invalid HTML comment removed, loads fine in Mozilla

Comment 4

[Kai Lahmann (is there, where MNG is)]

404?

Comment 5

[Matt Seitz]

The site has been restructured and no longer shows this problem.

Comment 6

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg