189977 - Sent attachments are corrupted for Outlook recipients

Status: RESOLVED WORKSFORME

(MailNews Core :: Attachments, defect)

Description

[Kamil Kisiel]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3a) Gecko/20021212
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3a) Gecko/20021212

When trying to send some Visio files using Mozilla mail to some other people in
my project they reported the files as corrupted. To do some additional testing I
decided to zip the files to see if it was a Visio problem, but upon arrival the
zip files were also corrupted. I tested this with several other files and got
the same result.

Reproducible: Always

Steps to Reproduce:

Comment 1

[Kamil Kisiel]

Attachment: The original zip file being sent.

Comment 2

[Kamil Kisiel]

Attachment: The zip file upon arrival. Corrupted.

Comment 3

[Patrick]

WFM on many builds, before and after the build you're using. Anything that can
interfere, such as firewalls or packet sniffers? If you look at the source of
the received message (CTRL-U) do you see anything unusual?

Comment 4

[[e-mail] (gone - use [e-mail] instead)]

worksforme just fine with IMAP4 (* OK dredd.mcom.com IMAP4 service (Netscape
Messaging Server 4.15 Patch 4 (built
 Dec  7 2000))) sent via Windows 2000 on build 2003-01-21-08.

Comment 5

[Olivier Prompt]

Kamil, can you do a small test : compose a message, attach files, but before
sending the mail, erase your HTML or text signature (if any). Give us the results.

Do the users you send messages to are using outlook ?

Comment 6

[Kamil Kisiel]

Attachment: The original "blank" email containing datapath.zip

Here is the blank email you requested. The first attachment is the original
sent email. It was sent via an SMTP server using Mozilla mail, and received
using the same client.

Comment 7

[Kamil Kisiel]

Attachment: This is the resulting corrupted "blank" email

Comment 8

[Jonathan J Holgate]

I can confirm this is happening to me.  I cannot send anything to other people
and this can be to a number of different Windows OSs.

The strange thing is that if I send the message to myself using another address
and another mail tool I can always decode the messages.  Very strange.  It is as
though the message gets muddled at my end and that the muddledness is reversed
on this computer.  The OTHER mail tool is web-based so I have not tried sending
it to myself but reading it on another machine.  MUST TRY THIS.  

The people I have been sending to largely use Outlook but not entirely.
I will find out the details.

Comment 9

[Jonathan J Holgate]

Attachment: Original data sent using Mozilla 1.3a

I can send this to the same machine of Lotus Notes mail server and it arrives
ok!
Data is from MS WOrd 2000 (9.0.4402 SR-1)

Comment 10

[Jonathan J Holgate]

Attachment: Attachment as received by Netscape Messenger 4.7-ish

File size is different (slightly smaller)
Compare tool says it is identical up to byte 2400

I can send you the original mail data for both if it would help.

Ahain data is theoretically for MS Word 2000 but I haven't tried opening it.

Comment 11

[Andrew Hagen]

*** Bug 190141 has been marked as a duplicate of this bug. ***

Comment 12

[Andrew Hagen]

Confirming to get this on the radar. If this is highly reproducible, it should
block 1.3 final. Does this happen every time?

Is the data only corrupt for Outlook recipients? 

Maybe this problem is caused by a virus infection? Reporters, have you all
recently updated your antivirus definitions and ran a full system virus scan?

Comment 13

[Olivier Prompt]

To give a short answer to Andrew :

- Yes it's reproductible every times,
- Problem encountered with Outlook 98, 2000. Not tested with other versions. No
problem with other mail clients.

I found a *temporary* workaround detailed in Bug 190141 : removing the signature
allows Outlook to deal with attachments.

Comment 14

[(not reading, please use [e-mail] instead)]

from bug #190141

Steps to Reproduce:
1. Edit->Prefs->Mail->Send Format : "send the message in both HTML and plain text"
2. Edit->Mail & News Account Settings -> Attach this Signature : path to an HTML
signature
3. Compose a new mail
4. Attach a file (PDF,ZIP, whatever)
5. Send the mail to a user using Outlook 2000 or Outlook XP (Haven't tried with
other version)

Comment 15

[Cavin Song]

I can't reproduce the problem using 20030220 mozilla build on win 2K. I'll 
attach the (physical) msg I sent next and I used the test zip file from comment 
#1 (ie, 'datapath.zip').

Basically it's a multipart/mixed msg with two parts: text/html and 
application/x-zip-compressed. Pretty straightforward and I don't see any problem 
with it. Kamil, can you send a msg with attachment 'datapath.zip' to your 
Outlook user (and make sure it still fails in saving the attachment) and cc me 
so that I can view the source of this msg (in mozilla)? Or you can view the msg 
source and attach the msg to this bug (ie, do View|Message Source, cut and paste 
the msg in the msg source window and save it to a text file then attach it to 
the bug). Either way is fine. I'm interested in knowing what's the difference 
between the msg you sent and mine. Thanks.

Comment 16

[Cavin Song]

Attachment: Msg I sent and received by Outlook fine.

Comment 17

[Cavin Song]

I'm curious if the base64 encoded data associated with the 2nd MIME part 
(whose content type is application/x-zip-compressed) of the msg is different 
from the one sent by Kamil. That's the only reason I can think of for the 
attachment to be corrupted.

Comment 18

[(not reading, please use [e-mail] instead)]

re-assign to cavin

Comment 19

[Andrew Hagen]

I don't think this is still qawanted.

Comment 20

[Cavin Song]

I cut and paste the msg from attachment id=112959 in comment #6 and made it a 
msg in a local folder, and I was able to save and open the zip file fine 
although this zip is different from the one from comment #1 (which has two .vsd 
files instead of one). So it looks like there's nothing wrong with the msg 
itself. I then sent a msg with the zip file I just saved to an Outlook user and 
the attachment was received fine as well.

Kamil and Olivier, can you reproduce this problem with the latest build?

Comment 21

[Eugene Savitsky]

I can say that one of owr partner used NN7 for mailing they pricelist and all of
Outlook users had problems. I used The Bat! client and had no problems at all.
So, I believe it's an old bug...

Comment 22

[Asa Dotzler [:asa]]

Kamil, Oliver, time is running out for 1.3. Please post follow-ups as soon as
possible. Thanks.

Comment 23

[Kamil Kisiel]

I tested sending attachments again today with the latest nightly build and
everything seems to be working okay now. The sent files opened fine in Mozilla,
Outlook, and mutt as well.

Comment 24

[Asa Dotzler [:asa]]

OK, thanks for the reply. Pulling this from the blocker list. 

Comment 25

[Samir Gehani]

Mail triage team: nsbeta1+/adt3

Appears to be working now per last few comments.

Comment 26

[Olivier Prompt]

Sorry for the late answer I wasn't avalaible for a moment.

I tried with :
- Netscape 7.02 : problem is still there
- Mozilla 1.3b : problem still presents
- Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4a) Gecko/20030306 (Night
Build) : problem still there.

If I send the message to my customer without signature there is no more problem.

So, for me the problem is not corrected.

Comment 27

[Andrew Hagen]

Reopening on basis of previous comment. 

The steps to reproduce are in comment 14. Could someone please test this on Mac
or Linux?

Should block 1.4a. 

Comment 28

[Ninoschka Baca]

Trunk build 2003-03-07: WinXP
Trunk build 2003-03-07: Mac 10.1.5
Outlook 2000 SR-1 (9.0.0.3821)

Using today's trunk build, where the account has an HTML signature, I
created/sent a variety of messages with different attachments. After
retrieving/viewing the messages in Outlook, they appeared ok:

- Message with a gif file
- Message with a jpg file
- Message with a doc file
- Message with an html file
- Message with multiple files (gif, jpg, doc)

Comment 29

[Andrew Hagen]

In your tests, did you have Mozilla configured to send the message in both HTML
and plain text?

Comment 30

[Ossama Khayat]

When you get an email that is sent from Outlook, you never get the attachements!
I use Mozilla Mail at work, and all other employees use Outlook, and I never
receive any of the attachements until I open Outlook.
I didn't want to add a new bug, because I thought this is related to the subject.

Comment 31

[Patrick]

per comment 30 : that i a different issue caused by Microsoft. 

Outlook uses a messed-up format that is ONLY supported by Outlook [and not even
Outlook Express]. See http://agamemnon.ucs.ed.ac.uk/faq/mstnef.html for more
information.

Comment 32

[Olivier Prompt]

What is the status of this bug ? Is there any clue about a solution for this bug ?

Comment 33

[Asa Dotzler [:asa]]

mozilla1.4 shipped. unsetting blocking1.4 request.

Comment 34

[Thomas Bertels]

Is this still reproduceable (remember that an html signature must be set) ?

Comment 35

[Wayne Mery (:wsmwk)]

Nikolay, can you reproduce?

Comment 36

[Nikolay Shopik]

I don't have Outlook anymore, but here is my past experience, I never saw problems when somebody receive email with attachment in outlook.

Comment 37

[Wayne Mery (:wsmwk)]

WFM because this is ancient and no other bug reports like this: https://bugzilla.mozilla.org/buglist.cgi?type1-0-0=substring;list_id=3555407;field0-0-0=short_desc;short_desc_type=allwordssubstr;type0-0-0=nowordssubstr;value0-0-0=import;longdesc_type=allwordssubstr;short_desc=outlook;type0-0-1=substring;field0-0-1=keywords;type1-0-1=allwordssubstr;classification=Client%20Software;classification=Components;query_format=advanced;longdesc=attach%20corrupt;field1-0-0=short_desc;product=MailNews%20Core;product=Thunderbird;field1-0-1=short_desc

perhaps this was (recently fixed) bug 92111