196377 - hellomoto.com - does not work with Mozilla Linux

Status: VERIFIED INVALID

(Tech Evangelism Graveyard :: English US, defect)

Description

[Gabriel Baines]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.2b) Gecko/20021022
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.2b) Gecko/20021022

After selecting a country on the first page, the server returns 404. Works OK
with other browsers.
It seems that after browser sniffing routine it redirects to:
http://direct.motorola.com/pql/ZDisplayStaticTemplate-Start?templateName=platformerror
which does not exists and thus 404.

Reproducible: Always

Steps to Reproduce:
1. Go to http://www.hellomoto.com
2. Select 'Poland' and click OK
Actual Results:  
Server returned error 404.


Expected Results:  
With other browsers, server returns the correct page.

Comment 1

[Marek Stępień [:marcoos, inactive]]

My Mozilla (trunk 200303030308) was redirected to
http://direct.motorola.com/pql/ZDisplayStaticTemplate-Start?templateName=platformerror

which does not exists. A standard IIS "This page cannot be found" message appeared.

After spoofing useragent string (to MSIE or Netscape 4) this page opens:
http://direct.motorola.com/pql/countryhome.asp?country=POL&language=PQL
which works properly in Mozilla and Netscape 7...

So, this is a wrong method of browser detection.

Comment 2

[olh]

WORKSFORME - maybe they've changed something???
Mozilla/5.0 (Windows; U; Windows NT 5.0; pl-PL; rv:1.2.1) Gecko/20021130

Comment 3

[Gabriel Baines]

It seems the site works OK with Mozilla on Microsoft Windows. Definitely doesn't
work with Mozilla for Linux.

Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4a) Gecko/20030307

Comment 4

[Marek Stępień [:marcoos, inactive]]

Yes, this site also works after spoofing uastring to Mozilla on Windows.

Why are they blocking Linux users?

Comment 5

[Zibi Braniecki [:zbraniecki][:gandalf]]

Cannot confirm.
Page respond times out no matter of borwser(Konqueror,Mozilla).

So they simply block Linux, not only Mozilla, and if so, it's not Mozilla's
problem, and cannot be resolved by Mozilla community.

Another question: what's happen if we spoof header? Change Linux into Windows?

Comment 6

[Marek Stępień [:marcoos, inactive]]

Zbigniew:

As I said here: http://mozillapl.org/forum/viewtopic.php?p=11474
changin UA to Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.0) Gecko/20020530 
makes the site open properly.

I'm not sure if it's not Mozilla.org's problem. They are blocking some versions
of Mozilla that would work great on their website if they just let them in. So
this is a similar situation as if they let Netscape 7 in, but block Mozilla. 

So, in my opinion, this a tech evangelism problem.

Comment 7

[Zibi Braniecki [:zbraniecki][:gandalf]]

As i see they just redirect to site basing on lang and OS. So meaby it's
temporary problem (they're doing something?).

It's not problem with their html code, and they dont have any problems with
Mozilla's HTML,CSS,DOM standards support.

Their http server which should respond for linux is down (?). It's not connected
with mozilla in any way.

I suggest INVALID as resolution.

Comment 8

[Gabriel Baines]

The browser sniffing routine on the page in question is:


//browser and platform detection
if (is_ie4 || is_ie4up || is_nav4up || is_nav4)
{
  if (is_win)
  {
  //they have windows and are using a suitable browser
  }
  else if (is_mac)
  {
  //they have mac and are using a suitable browser
  }
  else {location = "ZDisplayStaticTemplate-Start?templateName=platformerror"} 
  // because they don't have a supported platform
}
else {location = "ZDisplayStaticTemplate-Start?templateName=browsererror"} 
//because they don't have a supported browser


Well, for me it looks like they definitely need some evangelization.

Comment 9

[Zibi Braniecki [:zbraniecki][:gandalf]]

Meaby, but Linux dev group should evangelize them. No part of code block
mozilla, or produce not proper behaviour _beacuse_ Gecko is used.

At all. Write to them if You want.

Comment 10

[Marek Stępień [:marcoos, inactive]]

Sent a message to "General Motorola Web Comments or Problems" on motorola.com
about this issue.

Comment 11

[Frankie]

Some of the sites (such as Israel) don't work with any Mac userAgent, but that
is also not a Moz issue.

Comment 12

[Zibi Braniecki [:zbraniecki][:gandalf]]

Veryfing as invalid.