200511 - Flash plugin crashes - M17x FF10 [@ NPSWF32.dll][@ GetQDGlobalsBlack ][@ ntdll.dll - NPSWF32.dll][@ libflashplayer.so]

Status: VERIFIED INVALID

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Tracy Walker [:tracy]]

seen with mozilla and commercial builds for 2003-04-03-03-trunk
(not happening on windows nor linux)

-create a new profile and launch that profile
-go to www.nytimes.com
crash

I normally hit this site in International Browser smoketest IB.4 using a
bookmark that I copy to a newly created profile. With that bookmark I had not
been seeing this crash.  However, today, I lost the bookmark file and had to hit
the page directly from the link in the smoketest page.  Crash.  So I back tested
only to discover that builds have been crashing at nytimes.com for at least a
month. :-(  Note the IB.4 smoketest requires switching View | Character Coding |
Auto Detect to Universal.  But it doesn't matter if it's set to that or set to
off.  Either way the crash still occurs.

Comment 1

[Tracy Walker [:tracy]]

Attachment: Talkback incident for this crash

Comment 2

[Olivier Cahagne]

exact same bug, but marked WFM: bug 197717.
Do you still crash after upgrading Flash plug-in too ?

Comment 3

[Tracy Walker [:tracy]]

marking invalid. sorry folks.  updating Flash on my system got rid of this
crash. But, shouldn't the browser catch the flash version and ask to update
instead of crashing?

Comment 4

[Olivier Cahagne]

You may want to reopen and move to Plug-ins to ask Peter ?

Comment 5

[Tracy Walker [:tracy]]

Good suggestion Olivier.

Peter, should Mac have a way to catch cases like this and serve up a plugins
download dialog instead of crashing?   

Comment 6

[Matthias Versen [:Matti]]

.

Comment 7

[Peter Lubczynski]

We've had lots of bugs similar to this. See:
Bug 119480
Bug 134350
Bug 197717

What version(s) of Flash crash or work correctly? I think we'd need some kind of
hack to catch this and direct the upgrade. 

Comment 8

[Simon Fraser [no longer active]]

I believe everything before r67 was buggy. Maybe we just shouldn't load them?

Comment 9

[Greg K.]

*** Bug 203286 has been marked as a duplicate of this bug. ***

Comment 10

[Matthias Versen [:Matti]]

*** Bug 204633 has been marked as a duplicate of this bug. ***

Comment 11

[Matthias Versen [:Matti]]

*** Bug 207617 has been marked as a duplicate of this bug. ***

Comment 12

[Matthias Versen [:Matti]]

*** Bug 211230 has been marked as a duplicate of this bug. ***

Comment 13

[Justin Sands]

I had this exact problem and was able to resolve it by ugradeing to the latest flash and 
shockwave plugins, however, what puzzles me is that the new flash plugin is exactly the
same as the old one.  

I was able to isolate the problem to 'NP-PPC-Dir-Shockwave' in the '/Library/Internet Plug-Ins'
directory - when I had that plugin in the 'Plug-Ins' directory www.nytimes.com crashed,
when I removed it it did not crash.

Im wondering if somehow its not the plugin, but some kind of plugin preferences causing the 
problem.

Comment 14

[Matthias Versen [:Matti]]

*** Bug 211831 has been marked as a duplicate of this bug. ***

Comment 15

[Olivier Cahagne]

*** Bug 209169 has been marked as a duplicate of this bug. ***

Comment 16

[Olivier Cahagne]

*** Bug 212194 has been marked as a duplicate of this bug. ***

Comment 17

[Olivier Cahagne]

*** Bug 210987 has been marked as a duplicate of this bug. ***

Comment 18

[qaz2]

*** Bug 213113 has been marked as a duplicate of this bug. ***

Comment 19

[Matthias Versen [:Matti]]

*** Bug 212568 has been marked as a duplicate of this bug. ***

Comment 20

[Stefan [:stefanh]]

*** Bug 215438 has been marked as a duplicate of this bug. ***

Comment 21

[Matthias Versen [:Matti]]

*** Bug 215804 has been marked as a duplicate of this bug. ***

Comment 22

[Asa Dotzler [:asa]]

*** Bug 217019 has been marked as a duplicate of this bug. ***

Comment 23

[Asa Dotzler [:asa]]

We need to do something about this for 1.5.  It's gonna bite a lot of people and
crashing isn't the best way to inform the user to upgrade flash versions. 

Comment 24

[Asa Dotzler [:asa]]

Peter, do you have any cycles to look into this? Bryner, can you help?

Comment 25

[Asa Dotzler [:asa]]

Peter, do you have any cycles to look into this? Bryner, can you help? This at
the top of our topcrash list and would definitely be a good one to get for 1.5.

Comment 26

[chris hofmann]

This is #2 top crash for all mozilla crash reports on all platforms.  be a good
one to nail...

Comment 27

[Simon Fraser [no longer active]]

The only thing we can do to fix this is to warn uers if they have an older Flash
version installed. We can't work around the crash at all.

Comment 28

[Zibi Braniecki [:zbraniecki][:gandalf]]

Meaby blocking flash for those with old plugins?

Comment 29

[Peter Lubczynski]

We should probably do what Simon suggests in comment #8.

Some kind of check could be put into nsPluginsDirDarwin.cpp when we know the
version number for Flash.

There's also an ugly hack in nsPluginHostImpl::GetPluginFactory that can
probably be removed.

Comment 30

[J Luh]

*** Bug 218481 has been marked as a duplicate of this bug. ***

Comment 31

[Asa Dotzler [:asa]]

Peterl, can you help us with that check? 

Comment 32

[J Luh]

*** Bug 219590 has been marked as a duplicate of this bug. ***

Comment 33

[Peter Lubczynski]

Ok, I finally found a Mac with 10.2.6, Flash 6.0 r29, and even a debug build of Seamonkey 1.5b 
from a few weeks ago but I'm not crashing at the nytimes.com nor with other top sites with Flash 
like disney.com, marcomedia.com, or hardrockhotel.com. 

Can someone please help me reproduce this problem by attaching a minimal testcase, their 
version of the  problem Flash plugin, and ensuring the problem still happens in daily builds? 
Thanks.

Comment 34

[Asa Dotzler [:asa]]

Peter, I can crash consistently by reloading my.netscape.com until a flash
banner ad comes up. I'm running Flash 6.0 r47 on Mac OS X 10.2.6 with the latest
1.5 branch build.

Comment 35

[Asa Dotzler [:asa]]

I can also reproduce by hitting a flash banner at my.netscape.com with the
latest trunk build.

Comment 36

[Peter Lubczynski]

ok, I see it in a 1.5 nightly. I'm making a build now. I wonder if it's just not
showing up in a debug build.

Comment 37

[Asa Dotzler [:asa]]

Peter, any progress? Is there anything I can do to help here?

Comment 38

[Peter Lubczynski]

yeah, ok, I see the problem even in my debug build from yesterday. Only certain
sites with Flash seems to crash. A simplified testcase would be very helpful to
explain why some sites crash and others do not.

I noticed Flash 7 doesn't crash but does not come pre-installed. Disabling the
Flash 6 plugin will create the need for everyone to download an upgrade if they
want Flash support, even if they weren't seeing this problem.

Comment 39

[Stefan [:stefanh]]

*** Bug 220013 has been marked as a duplicate of this bug. ***

Comment 40

[Marc Bejarano]

peter: we don't have to do anything without the user's consent.  would you
object to a warning the first time a user with a an affected plugin tries to
download a .swf?  the warning could give the user the options of:
 1) continue anyway and risk crashes
 2) just move the bad plugin out of the way and not view flash content
 3) download a fixed plugin

the real solution, of course, is to make mozilla more tolerant of buggy plugins:
 bug 156493
but that's not happening before 1.5...

Comment 41

[John Maline]

*** Bug 220973 has been marked as a duplicate of this bug. ***

Comment 42

[timeless]

*** Bug 221497 has been marked as a duplicate of this bug. ***

Comment 43

[Zibi Braniecki [:zbraniecki][:gandalf]]

*** Bug 223136 has been marked as a duplicate of this bug. ***

Comment 44

[Michael Lefevre]

nominating because this got blocking 1.5+ but wasn't fixed. Not sure of the
current status...

Comment 45

[Stefan [:stefanh]]

*** Bug 232635 has been marked as a duplicate of this bug. ***

Comment 46

[Santosh Gupta]

Unable to reproduce this with the latest version of Mozilla & Flash Player 
(Mozilla 1.6 and Player 7). Confirmed on Win 2k/ XP/ Mac OX 10.3

Comment 47

[Leif Halvard Silli]

Browsing VG.no <http://www.vg.no> today 2004.03.28 sets both Mozilla 1.7b as
well as Firefox 0.8 spinning, for instance when browsing exactly this page:
<http://www.vg.no/pub/vgart.hbs?artid=221109>. Firefox starts spinning a little
bit later than Mozilla (i.e. I can work a little longer with Firefox than with
Mozilla). The sample page makes heavy use of Flash. I am on OSX 10.3.3 and the
Flash player is 7.0 r14. Don't know if it is the same bug. No problems in Safari.

Comment 48

[Marc Bejarano]

leif: 7.0 r14 doesn't suffer from this bug.  you ought to open a new one.

Comment 49

[Jay Patel [:jay]]

*** Bug 202968 has been marked as a duplicate of this bug. ***

Comment 50

[Jay Patel [:jay]]

There are a lot of crashes related to older Flash plugins on all platforms. 
Changing OS to All and updating summary with Talkback info for tracking.  This
continues to be a topcrasher for Mozilla 1.7 and Firefox 0.9.x.

Comment 51

[Jay Patel [:jay]]

Adding relnote keyword.  We should tell users to upgrade to the latest version
of Flash to avoid this crash.

Comment 52

[Jay Patel [:jay]]

*** Bug 243357 has been marked as a duplicate of this bug. ***

Comment 53

[Owen Marshall (Not reading bugmail)]

added a relnote

Comment 54

[Jay Patel [:jay]]

Still a topcrasher for Firefox 1.0.  

It'll be nice to find out if users that have upgraded to Flash 7 are still
seeing this crash.  If anyone can still reproduce, please report back with your
version.

Comment 55

[Leif Halvard Silli]

Marc Bejarano claimed I had to open a new bug. Perhaps I misunderstand but now
we are asked about Flash 7.

I have Flash 7. The two top (in hits, not quality) news sites, www.vg.no and
www.dagbladet.no have become completely framed by flash animations. So much that
have complained to Dagbladet.no about since they, after all, recommened Firefox.
And why recommend a Firefox when it cannot handle their own web site's animations?

So yes, it still crashes. But somehow it as become better. I takes longer time
before it crashes. But it still crashes. And it hogs the system, uses a lot of
processor power. I check it in the termnail, in the top command. I freequently
closes pages that gets my machine (PowerBook G4 from 2004 with 1,2 GB ram) «work
hard».

Comment 56

[Marc Bejarano]

leif: are you really crashing, or just hanging?  this bug was about the whole
browser crashing and the reproducible test cases i had were fixed by upgrading
the version of flash.  i'm not surprised this is still a top crasher.  i think
comment 29 is still the way to go.

Comment 57

[Jay Patel [:jay]]

Peterl has not chimed in for a while, reassigning to jst in case he can help.  
If there is anyone else that can work on this, please reassign again.

Comment 58

[Jay Patel [:jay]]

*** Bug 279114 has been marked as a duplicate of this bug. ***

Comment 59

[Jay Patel [:jay]]

*** Bug 269452 has been marked as a duplicate of this bug. ***

Comment 60

[Anthony Jenkins]

Flash 7.0 r19 still crashes with the 2005-01-20 Win32 build of Mozilla (I
haven't checked it with the 01-24 build yet, and I'm downloading a large file
right now) at sinfest.net and other Keenspot comics (see bug 279114 for a local
version of the page, a network trace and a Talkback ID)

Comment 61

[Tracy Walker [:tracy]]

fwiw this wfm with a clean profile, flash 7.0 r19 installed post mozilla
install. I tested with sites here and several duped bugs.  no crash as seen with
Windows Mozilla build 2005-01-25-07-trunk on Win XP sp2

Comment 62

[Michael Lefevre]

*** Bug 279789 has been marked as a duplicate of this bug. ***

Comment 63

[Worcester12345]

WFM on latest branch. Perhaps original reporter can try a newer one.

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b4) Gecko/20050818
Firefox/1.0+

Comment 64

[Marc Bejarano]

downgrade your flash player if you want to feel the pain everybody is talking
about ;)

Comment 65

[Worcester12345]

(In reply to comment #64)
> downgrade your flash player if you want to feel the pain everybody is talking
> about ;)

No thanks. Is there any good reason for "downgrading" in this case?

Comment 66

[Marc Bejarano]

the only reason would be for you to reproduce the crash.  you said WFM and
there's a reason for that.  anyway, we should knock this off.  the 47 cc's
probably aren't enjoying this as much as we are :(

Comment 67

[Worcester12345]

In that case, the bug should just be marked as invalid or WONTFIX with a final
recommendation to update flash. Unfortunately, it won't allow me to mark it. So...

Comment 68

[Marc Bejarano]

the status whiteboard already says what it need to.  leaving this bug open means
that more people find it.  and some day, the bug will be fixed.  firefox
shouldn't crash.  see bug 156493.

Comment 69

[gabe]

we could include flash instiller in firefox update this would stop this crash and fix some of the security bugs (make it only install if you use old version

Comment 70

[Henrik Skupin [:whimboo][⌚️UTC+2]]

*** Bug 353014 has been marked as a duplicate of this bug. ***

Comment 71

[Henrik Skupin [:whimboo][⌚️UTC+2]]

*** Bug 285837 has been marked as a duplicate of this bug. ***

Comment 72

[Henrik Skupin [:whimboo][⌚️UTC+2]]

*** Bug 334501 has been marked as a duplicate of this bug. ***

Comment 73

[Henrik Skupin [:whimboo][⌚️UTC+2]]

*** Bug 347890 has been marked as a duplicate of this bug. ***

Comment 74

[Henrik Skupin [:whimboo][⌚️UTC+2]]

*** Bug 353100 has been marked as a duplicate of this bug. ***

Comment 75

[Henrik Skupin [:whimboo][⌚️UTC+2]]

*** Bug 346428 has been marked as a duplicate of this bug. ***

Comment 76

[Henrik Skupin [:whimboo][⌚️UTC+2]]

*** Bug 348211 has been marked as a duplicate of this bug. ***

Comment 77

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Before some hours I duped some Flash crasher bugs to this one. It seems that the crash also appears for newer Flash versions as 7. The top stack frame is mostly NPSWF32.dll or libflashplayer.so.

I'm not definitely sure if that was the right decision. How should we deal with these bugs? Duping or better not? If we dupe them we should update the whiteboard accordingly. Any idea?

Comment 78

[Marc Bejarano]

it depends on what we're trying to track with this bug.  i thought we were just tracking the particular flash bug in pre-r67 releases that nytimes.com et al were tickling.  some of the bugs you just duped are definitely different bugs in flash because people are using newer versions.  i say we undupe the recent ones and get some adobe folks to look into the newer reproducible crashes and then dupe appropriately.  any objections?

Comment 79

[Michelle Sintov]

If there are valid crashes that you see with the current Flash Player (9r16 or higher), then please let us (Adobe Flash Player team) know, either with this bug or by filing new bugs, and adding me as a cc:. Thanks.

Comment 80

[Willem Buys]

I have the problem in Seamonkey 1.0.5 on Linux x64 with a npwrapped Flash 7-plugin. Downgrading to 1.0.4 solves the problem.

Comment 81

[Marjorie Roome]

(In reply to comment #80)
> I have the problem in Seamonkey 1.0.5 on Linux x64 with a npwrapped Flash
> 7-plugin. Downgrading to 1.0.4 solves the problem.
> 
I can comfirm the same problem using Firefox 1.5.0.7 on Ubuntu Dapper 6.06 x64 using nspluginwrapper. Flash 7 no longer loads. It can also cause a lock-up when using the embedded browser inside Liferea.

Problem only appeared with the recent Ubuntu upgrade from 1.5.0.6 to 1.5.0.7.

Comment 82

[Hubert Gajewski]

(In reply to comment #79)
> If there are valid crashes that you see with the current Flash Player (9r16 or
> higher), then please let us (Adobe Flash Player team) know, either with this
> bug or by filing new bugs, and adding me as a cc:. Thanks.

Shockwave Flash 9.0 d55

Details - talkback ids: 25901486, 25901765, 25901768

Comment 83

[Marc Bejarano]

ok.  i unduped the non-dupes.

willem: please file a new bug for what you described in comment #80 and cc myself, michelle, marjorie, and hubert.

i'll mark this as invalid since it ended up being a bug in the flash player which has been fixed by the developer.

Comment 84

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.